Customer Ratings & Reviews

Hi, Kenneth. Thank you for sharing your experience with the LG Range (LSEL6335FE) model. We understand your concern about the challenges you encountered with the heating elements on your unit. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. While we’re glad to hear that LG was able to reimburse you, your feedback regarding potential quality control concerns is valuable, and we’ll make sure to share it with the appropriate teams to help improve our products. If there’s anything further we can assist you with, please don’t hesitate to contact us on social media @LGUSSupport.

Thank you for giving us the opportunity to make things right. ^Juvy

Hi there, Macs. Thank you for sharing your experience with us. We understand that the LG LSEL6335FE range didn't meet your expectations. Your feedback is important, and we'd like to assist you further. For the heating issue, we recommend checking the oven's temperature calibration to ensure it's set correctly. For surface cleaning, we suggest using a non-abrasive cleaner specifically designed for stainless steel surfaces to help maintain their appearance.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-slide-in-electric-true-convection-range-with-easyclean-and-air-fry-printproof-stainless-steel/6574611.p?skuId=6574611
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience.

—Renzo

Hi there, Carl. Thank you for sharing your experience with us. We understand your inquiry regarding your LG range model LSEL6335FE arriving damaged. Delivery concerns are handled by the retailer, but we’d still like to take a closer look and see how we can help improve your LG experience moving forward.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-slide-in-electric-true-convection-range-with-easyclean-and-air-fry-printproof-stainless-steel/6574611.p?skuId=6574611
Please send us a private message on Social Media @LGUSSupport so our team can assist you further. We appreciate your feedback. —Renzo

Hi, Mirvline. Thank you for sharing your feedback with us. We understand your concern about having your LG Range (LSEL6335FE) model malfunctioning, especially with multiple burners turning on at once when only one is intended. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

As a first step, we recommend ensuring that the stove’s control settings are not being accidentally triggered by a malfunctioning control board or buttons. We also suggest ensuring the burner knobs are properly aligned, as this could sometimes interfere with proper burner activation. Additionally, after cleaning the knobs and the cooktop, it is possible for the positions of the knobs to become swapped or misplaced. If a knob is not in the correct position, the corresponding heaters may not function as intended.

We kindly recommend watching the following video, which provides a detailed explanation of how to check and correctly position the knobs: https://www.youtube.com/watch?v=wY6R-Fix6_M. To obtain more information and proper guidance, you may also visit this link: https://lgecares.com/rangerecall/.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further to explore potential solutions. We appreciate your patience and are committed to ensuring your stove functions as expected. ^Juvy

Hi, Milca. Thank you for bringing this to our attention regarding your LG Range (LSEL6335FE) model. We understand how concerning it is when a burner continues to stay on even after being turned off. We strive to provide high-quality products and ensure a smooth experience.

Based on what you've described, the issue could be related to a faulty burner switch or control board, which can cause the element to remain energized even when off. As a safety step, we recommend unplugging the unit or switching off the circuit breaker to prevent potential overheating or electrical risk until a technician can inspect it.

We’d like to ensure this is addressed properly and promptly. Please send us a private message on social media @LGUSSupport with your unit details, and our team will be ready to assist you further with service options. We’re here to support you every step of the way. ^Juvy