Customer Ratings & Reviews
- Model:
- 65QNED80UQA
- SKU:
- 6501910
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, color, and gaming experience of the 65" Class 80 Series QNED 4K UHD Smart webOS TV. They appreciate the easy setup and find the price to be reasonable. However, some customers have expressed concerns about the remote control and light bleeding at the right corner.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Light bleeding
DONT BUY!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUYYYY!!! I brought this TV on Black Friday and it had extreme light bleeding. I was able to exchange, only to have the same issue. Don’t Buy this TV because you will regret it. It is terrible
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Light bleeding
Do not buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is complete garbage. The light bleed in the top-right hand corner is embarrassingly bad.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Edge Lit issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an edge lit display. It is awful and you should avoid it at all costs. I returned the first one out of the box because of the edge light blooming. Got the new one and the same issue! Again do not buy this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture quality
Best Buy not so great, TV is great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give the TV 4.5 stars I give my Best Buy experience 1 star. I purchased an open box model. I arrived at the store to pick it up and it was bubble wrapped, and not in a box. I asked where the stand and remote were so I didn’t set it on them. They said it didn’t come with a stand and remote. I told them that the description didn’t say anything about not including the basic items that come with the TV. When I got home, I unwrapped the TV and there wasn’t even a power cord to use the TV. I ended up having to purchase a power cord, remote, and stand for the TV. It was not a pleasant experience. The TV on the other hand has great picture quality and depth.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Logan. Thank you for taking your time in leaving us your review in regards to your TV experience. We're shocked to hear what happened and we suggest that you get in contact with Best Buy customer support so you can be heard in this concern. ~Anthony
- Pros mentioned:Picture quality
Stay away from lg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now my third lg I returned the first 2 because they were horrible pictures I have a 10 year old Samsung which still has a better picture. I specifically said I didn’t want another lg and asked them if a Samsung could utilize the lg sound bar and was assured it could. I selected a what I thought was a Samsung and paid the incredible increase in cost. I had to sign on that stupid credit card block and the long receipt came out. As I was eager to get out of the store as my dog was waiting in the car I made the mistake of not reviewing that long cashier receipt and did not notice that I was AGAIN purchasing an lg. It can not hold a candle to the sharpness and color of my old Samsung. Beware of those receipts you sign. The 3 Best Buy employees were all aware of my questioning if a Samsung tv could use an lg sound bar and tricked me into buying a 3rd inferior tv. Very disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience this caused. ^Vanessa
- Cons mentioned:Light bleeding
Horrible Backlight issue – Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV and was not until after the day 20 (after the 15 day return period) that I realized the absolutely horrible backlight bleeding issue. Dark screens have this white light that bleeds into the image. Now I am stuck with this TV that Best Buy will not take back. The 2016 model TV I had prior to purchasing this model was way better and did not have an issue. Last time I purchase both an LG as well as a TV from Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Piece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointes with sales rep at best buy. Lied about retun policy. Td ua 30 days and we purchases a 5 year warranty. The tv will not connect and work. Called numerous times still no call back from manager. Husband had spine surgery and i can not lift to return to store and still no call back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are deeply concerned about your inability to obtain the services you were hoping for. We will make every attempt to make this happen for you, so please private message us your full name, address, model/serial numbers, and purchase date. Following that, we will conduct additional research and ensure that you receive the best possible resolution. Tanisha
Kept getting rescheduled for installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know how good the tv is because my installation kept getting rescheduled. I bought the tv and a sound bar and the tech service for$2,000 on December 4th and it was supposed to be done on the 8th. I changed the wall mount and for some reason they had to change the installation date to a week later. Then it snowed on the 15th and they rescheduled to the 18th only to tell me then that the work vehicle broke down and rescheduled me for the 30th. One month after buying and they MIGHT install a tv for me. I tried to escalate this to someone who could get me set up for today but was told that wasn’t possible so I cancelled the order. They lost $2,000 and lost a customer because they don’t have their act together and aren’t willing to make things right.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Pros mentioned:Picture quality
Bad frame rates bad for gaming.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture bright and colorful. The main issue wash the 120hrz frame rate was horrible. The frame rate was worse than samsungs 60hrz.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We really appreciate the details you've shared about your LG - 65" Class 80 Series QNED 4K UHD Smart webOS TV, and the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Rita
Very Disappointed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV 12 months ago. For the past two months, it keeps buffering and having internet connection issues. We know it is the TV as our two other TV’s (about 8 years old and 4 years old) do not have this issue. It is very frustrating to be upsold by the Best Buy team, only to find out that the product is poor quality. Lesson learned. Don’t buy LG, or at least choose a less expensive model.
No, I would not recommend this to a friend- Cons mentioned:Light bleeding
Terrible Backlight bleeding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible back light bleeding makes it hard to watch anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback regarding your LG TV is highly valued. We're sorry to learn about the backlight bleeding on your unit's screen. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We would be pleased to look into this, but we must switch to a platform that allows for back-and-forth conversation. Kindly send us a private message on Facebook or Twitter at @LGUSSupport. -Cazz
Bad TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. I returned this TV twice. White light leaks at corners and at the bottom. Got a Samsung QN85B. Love it!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Vanessa
Mediocre TV for its price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Automatically unmutes. The demo shows up if idle for few seconds with sound. It’s annoying
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 65" Class 80 Series QNED 4K UHD Smart webOS TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
It went to my trash bin.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 14 months since my purchase and now it is in my trash bin.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Joey. Thank you for reaching out to us. We're sorry to hear that your LG TV experienced a problem after only 14 months of use, and we understand your frustration. LG aims to provide reliable products, and we want to assist you in resolving this issue.
To address the problem with your TV and explore potential solutions, please contact our customer support team directly. You can reach out to us through a private message on Facebook or Twitter at @LGUSSupport, or by calling our customer service line at (800) 243-0000. Our team will work with you to determine the cause of the issue and provide guidance on how to address it.
We apologize for any inconvenience you've encountered, and we appreciate your feedback. Your satisfaction is important to us, and we'll do our best to assist you in resolving this matter. Thank you for bringing this to our attention. ^Jolly