Customer Ratings & Reviews
- Model:
- OLED65C1PUB
- SKU:
- 6453312
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the exceptional picture quality, vibrant colors, and sharp details of the LG OLED C1 TV. They also appreciate its excellent gaming performance, with smooth and immersive gameplay. The OLED display is highly praised for its deep blacks and stunning visuals. While some find the remote control a bit difficult to operate and the TV to be on the expensive side, overall, customers are very satisfied with their purchase and consider it a great value for the price.
This summary was generated by AI based on customer reviews.
LG OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, but was expecting better. Blacks too pervasive. Not enough dark gray. Overall image too dark.
No, I would not recommend this to a friendTV broke in <1 year and LG service is atrocious
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vertical black line 10 months after purchase. LG support is the worst I have ever worked with. They have so far given me six separate phone numbers for "authorized service centers". Four of them have been out of business, one said they straight up don't do TV repair, and the final one said that they do repair work but not authorized -- they don't work with LG for reimbursement, so the warranty is worthless. How on earth is LG going to give me phone numbers for repair shops that *don't work with LG*?! The "one year parts and service warranty" is completely worthless since apparently there are not actually in repair shops.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Vanessa
Dark Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My BB tech advisor saved me $200 vs. purchasing the Sony XBR. My fault, a rather big one.
No, I would not recommend this to a friendDecent product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Have some issue connect to airplay rest nothing to complain
I would recommend this to a friendDon’t do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as amazing as I thought it would be. It wasn’t worth the money
No, I would not recommend this to a friendNot worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The day after the last return date, funny how that happens, the TV started to continually make a loud Snapping sound every 5-10 minutes, whether the TV is On or NOT. Not sure what that is all about. It's coming from the bottom back left but no way you can get into the TV to see what might be causing it. I also don't like the screen continually going out of focus and correcting itself. Most annoying. I'm streaming high-speed internet so i know that's not the problem. I've got other older TV's NOT experiencing any such problems. And last but not least, the sound is terrible. Almost a muffled quality. It really should be a required disclosure on the box indicating you MUST buy a sound-bar to enjoy decent sound. So i've got a couple thousand dollars wrapped up in a TV and Sound-bar that we are NOT enjoying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mr. Kevin the store manager was very rood, there was a delivery order from Allstate insurance to me and the Best buy representative who sold the TV to me, cancel by mistake the on line orders, when we come back to figure out what happened with the online order, The store manager insist its our mistake even before the sales man comes to check with him, instead of that he insists its our mistake because we are originally not from US. we me and my wife ware very angry, and then the sales man came he explained that he didn’t cancel the online order but maybe the system error. Mr Kevin was rood and I’d really want to return the TV to the store and never deal with the store ever again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Dont buy lg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this this lg burn him self this is sad wasted money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to have 4K cable to see 4K. My dream was busted
No, I would not recommend this to a friend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i would have got the QLED.....................
No, I would not recommend this to a friend- Cons mentioned:Remote control
Just a bad tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I’ve ever owned. Randomly shuts off, apps don’t work consistently, interface isn’t user friendly, remote is Terrible. First time trying LG, first time having a tv this bad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Poor Color Out of the Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this LG TV after having to return a Sony A80J that pixels went out on. The LG had great features, but the colors were off even after adjusting settings. I also thought the Sony had a much better picture than the LG. Ended up returning the LG and got another Sony A80J.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
You got one that wasnt damaged and actually works?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV absolutely sucks! Im on my 4th replacement and the dam thing still has issues.. 1st one had a dented screen, Replacement 2nd had a broken screen almost completely removed from the frame, 3rd one, warped screen causing screen discoloration and distortion in viewing, 4th one, Discolored vignette band completely covering 25 percent of the left side od screen, dicoloring whites greys and can be seen even in HDR content.. needless to say, Im not happy, completely unsatisfactory with this product at 2000 dollars later, 4 TVs later and the thing is still not right. Im returning this model, not getting a replacement, and ill reconsider ever buying an LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product, Mike. Understandably, this is frustrating. We are doing our best to improve the quality of our products. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Terrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV pitcher looks funny. The surround sound purchased that was recommended doesn't match up. I had such a bad time in the store trying to figure out what deal I had I couldn't focus on what was important, getting a tv that I liked.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broken Dreams
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good when it comes to quality of the craftsmanship as I had the television no more than 2 days am]d it completely stopped working. The bottom half of the screen ceased to function as intended.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While playing a game the volume is nice And loud but watching a movie/television the volume has to go up to 50 to get decent sound. I paid too much money to have this issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .You can change the sound output on your TV. Go to Settings (gear icon) > select Sound Mode > and check out the various pre-selected audio selections available. Check out Cinema mode as it is designed to give you an immersive entertainment experience. ^Jennifer
- Pros mentioned:Picture quality
Not all its cracked up to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality. But the sound bar components continually drop the sound. Have been through 3 soundbars and 2 tvs. Would not recommend LG due to this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG OLED panel is not high-end quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why this received 4.5+ star review...I purchased this 1 year ago and it started failing exactly in a year, horizontal lines started to show up on the left top corner and slowly expanding to the rest of the screen. The warranty is no longer active after 1 year, and contacting LG customer service just gives me no response.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, John. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Do not buy this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on April 29, 2022. On August 27, 2023 I powered the tv on and it turns off instantly I am told the motherboard is bad. I had this for TV 16 months and payed over 2000.00 dollars for a paper weight now. I dont write reviews but I payed alot of money for this tv and expected to last for 5 to 7 years for the cost and money is tight for everyone now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there! It's unfortunate that the LG - 65" Class C1 Series OLED 4K UHD Smart webOS TV fell short of your expectations. We value your input and invite you to share it on our LG feedback page, https://www.lg.com/us/support/feedback, so that our product development and customer service teams can improve in the future. ~Rita
ABSOLUTE TRASH!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this television for 14 months it started displaying a solid black vertical line. LG support informed that their warranty expired after 12 months. I WILL NEVER SPEND ANOTHER DOLLAR ON AN LG PRODUCT! No one should have to buy an extended warranty plan to cover a television that should work for more than 14 months. Back to Samsung for me.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
