Customer Ratings & Reviews
- Model:
- OLED65C1PUB
- SKU:
- 6453312
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the exceptional picture quality, vibrant colors, and sharp details of the LG OLED C1 TV. They also appreciate its excellent gaming performance, with smooth and immersive gameplay. The OLED display is highly praised for its deep blacks and stunning visuals. While some find the remote control a bit difficult to operate and the TV to be on the expensive side, overall, customers are very satisfied with their purchase and consider it a great value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
TV can not to stay on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV can not stay within 1 year. I regret I bought that TV for almost $3000. shm
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we regret any inconvenience that you may have experienced. If you would like to discuss how we could rectify your experience with us, We'd love to hear from you. Please reach out to our Customer Support Team at 800-243-0000. ~Tanisha
Go with the Sony A80J
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy/ I had two defective tvs within the first week of ownership which caused me to look into LG and Im seeing nothing but complaints. Stay away, my Sony is amazing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Could've Been Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been wanting to upgrade to an OLED for years, and finally pulled the trigger. Was very impressed at how well balanced of panel this was between games and movies, enjoying it thoroughly. Then after owning it for just 30 days, the pixel controller short circuited and bricked the TV, making it completely useless. Worst big ticket purchase I've ever made. Still waiting for the repair, hoping the replacement panel doesn't also suffer the same defect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
LG oled 65”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesmen was woefully lacking in knowledge. Th Sony picture wasn’t even a comparison to the oled
I would recommend this to a friendBrand response from LGAnswers
Posted .We would like to gather more information from you to understand what happened. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with your description of what occurred and we will assist. Thank you. ^Jennifer
Skip LG, Buy Sony!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great with LG sound bar for a year. Then stopped working after a software update. Must turn sound bar off to get tv sound off mute. LG support is worthless. Had no fix. Never had issues with Sony, but Best Buy said LG had better picture quality than Sony. Not true. Picture quality is the same and at least I can hear sound through my Sony!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Cindy. We appreciate you leaving us a review in regards to our 65" Class C1 Series OLED 4K UHD Smart webOS TV. Our commitment is that you get an awesome experience with this product. Sadly this is not the case, and we'd like to see why. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
- Cons mentioned:Reliability
LG Died
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after 40 days - popping, freezing, dying while watching tv and playing XBOX
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
NOT AS GOOD AS I HOPED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV 3 months and now it has horizontal lines on it. Can’t get anyone out for a week to look at it. Worked good until then.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
AVOID BUYING: THERE'S NO WAY TO BACKUP YOUR PHOTOS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fabulous device for displaying your own images, photographic or otherwise. It does, however, have a major design flaw in that the images that are loaded onto the Frame TV can't be recovered and can't be backed up. My TV froze up and I could no longer edit my photos. The Samsung advice to do a factory reset of the TV would result in the loss of 3000 photos already loaded and edited. That's unacceptable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sucks! Not worth the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please invest in something different this piece of junk only lasted us 4 sad months im so frustrated it wont turn on even though there is power connected and i made a claim to the LG service and they are still trying to find a "repair center" near my area its been over 2 months and nothing! For the price this LG TV sucks my cheaper 200 dollar Phillipps has lasted us 3 years no problem. This is a piece of work! >={
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Terrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service I bought this expensive tv and I haven’t been able to watch the tv since December 28th.. the tv is defective.. I have been told to just wait til I can get an appointment to fix it even though the quickest they can get to me is Jan 22.. I’ve had this tv for almost a month and haven’t been able to watch it.. I am very frustrated with this store and probly won’t buy another tv from this store ever again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Cheaply made, dented screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made, bottom edges have rippling, looks dented in glare from windows, geek squad said it's the nature of the thin screen design but to us looks dented from possible finger grip maybe from unpacking/packing or install, neithless to say this will be exchanged for a Sony or samsung
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Geeks squad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I purchased the furniture installation, they refused to out put.it together because I did not buy it at Best Buy. The sales people said no problem, they would do that. In fact, I even ask if I could order the furniture from Best Buy because Best Buy sales the same brand Furniture manufacture. Finally after getting .mad they finally put The furniture together. Training on equipment purchased was weak, really nothing.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Don't attempt to censure channels
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't attempt to censure channels that we choose to watch. While I liked it for the most part I do not want a product that eliminates app options that it has a bias against. When you include every option in a particular category except one product or group of products it is obvious why. We returned this tv so that we could watch Fox Nation, We especially like Lara Logan and Tucker Carlson episodes
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Vertical line and red tint
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew I should have returned this unit when I noticed the red tint on the left edge of the screen when I first got it. It has now been 1 year and 4 months and now there is a vertical line on right side of the screen. I do not recommend LG Oleds. Quality is no good and I'm out of warranty range.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for taking the time to post your review. While we regret to hear the red line issue your describing was present at the time of your purchase, please contact us so that we can go over your repair options. We're available at (800) 243- 0000 Mon. to Sun. 8AM - 9PM EST. We'd love to be of assistance! ^Chris
No product yet!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea - purchase 8/8 couldn’t be scheduled for installation until 9/23. Went into the Brentwood, TN location today to ask if I could get an earlier installation. After talking to four different people, was told that they could let me know in 24 hours if the installation could be pushed up. I gave up and told them to forget it! Since I can’t review anything, I’m sure this isn’t worth any points.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Horizontal lines / grid effect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one had the thin horizontal lines / grid pattern in bright scenes that others have reported. Replaced it and the second had the same issues. LG quality control not good enough right now, especially not for a $1700 tv. If you pay for a “premium” product at a premium price you should receive premium quality. This is not that. I’ll gladly pay a little extra for a Sony
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disappointed!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did not complete hooking all of the auxiliary units. ( wii vhs player). I was quite disappointed!!!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Disappointed with stand
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV and specifically asked salesman about height of stand so sound bar would fit in front of tv. The stand only raises bottom of screen 2" and the sound bar blocks out bottom of screen. I then found out that most other TVs have legs that raise the TV higher. Very disappointing when I can't read info scrolling on bottom of picture after asking and paying so much money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
So so tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg tv is difficult to use and locating apps is very difficult. Also, attaching external devices is difficult
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Terrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV died after 1 year and 4 months of use-- which is 4 months after the warranty expired. There was no physical damage and it was plugged into a surge protector the entire time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
