Customer Ratings & Reviews

The tv works ok but I will never order an open box excellent product again. It was far from excellent.

not bright thinking of sending it back stand put on backwards then fixed may have broke it

It is a Christmas gift. Haven’t opened the box yet

Mine didn’t even make it 90 days. I first had horizontal lines appear on the tv a week before it wouldn’t turn on. Service on it has been a horrible experience.

The picture quality of LG OLED, with pure blacks right alongside the bright and white pixels across an entire screen full of typical video picture, avoiding the pixel brightness bleed-over or 'blooming' effect, is far more noticeable than you might initially believe and, like me, probably wouldn't notice in a showroom with all the bright overhead lights creating reflections and glare. LG OLED is a drastic and noticeable picture quality improvement in the real-world dark evenings viewing over other HDTV LED technologies. Initially I bought a Samsung 9-series (top of their Neo QLED 4K line) 65" QN65QN90A to replace my 15 plus year old Panasonic Plasma TV, and was beyond disappointed and preferred the picture clarity of the 15 year old plasma over the brand new Samsung, so returned it and researched further and bought the LG OLED C1 - immediately noticed the significant improvement in picture quality/clarity of the LG OLED over the Samsung QLED - LG OLED is what ideal HDTV is expected to be, without the fuzziness created by bright pixels 'blooming' into dark pixels. The LG user interface is also very user friendly and not buggy, which sounds like an unnecessary observation so I'll contrast why that is 'remarkable' by comparing to Samsung's terrible GUI programming. The Samsung user interface is full of programming bugs that haven't been corrected by Samsung over at least 3 separate model years. Talking with a neighbor with a low end Samsung from 3 model years prior, I found they have the exact same Samsung GUI interface glitches, bugs and poor functionality as the 2021 model year high end 9-series Neo QN90A , meaning Samsung hasn't bothered to correct and improve simple lines of programming code for over 4 years. For instance, certain Settings submenus would be randomly grayed out / disabled for no reason (including primary functions like Picture for changing Brightness/Contrast/Color Mode etc, and Broadcast for scanning over-the-air OTA HDTV channels - simply turn off the Samsung TV power and turn back on a second or 2 later and the menu option becomes enabled again. Many advanced functions deep in the nested Samsung menus would be grayed out or when selected say 'This feature not available' - leaving you unsure if it is because of the random menu disabled programming bugs or the feature really isn't available on this model (then why would it be listed in this model's menu structure, easy to hide with simple programming and model-specific 'properties' files). The Samsung program guide often defaults back to the eastern time zone even though the TV is connected to the internet, showing the wrong TV Guide time period, once you change a channel, Samsung logic then re-reads the time from whichever source (internet, OTA broadcast signal, internal TV BIOS clock) and shows the correct time and program guide time period again - there is no problem with any other computer or device connected to the internet and the router timeclock remains with the correct time while Samsung programming logic is confused. For OTA channels, you can't manually add a single channel, Samsung needs to rescan all channels which takes longer and you lose far distant channels that come in and out of signal strength. Your favorite channels also get reset by Samsung's scanning and possibly other functions. There were numerous other inexcusable Samsung glitches I've already purged from my memory. All of which my neighbor with a lower end Samsung model 3 years earlier has the same uncorrected Samsung programming bugs. The LG GUI has none of these Samsung GUI issues, and LG allows you to manually add OTA HDTV channels to your existing scanned list even if the channel doesn't have a signal at the time you add it to the LG channel list, and so on with more real world useful functionality that you would and should normally take for granted. Do yourself a huge favor and go with LG OLED technology.

Great hardware. Software is laggy and adds friction to watching anything.

The picture is more darker than bright. The C2 TV is a huge upgrade with more brighter picture. C1 tv for people who like darker picture, and stand is pretty wide in length

I purchased this 65” LG OLED C1 series TV 16 months ago and have a white vertical line approximately 2 pixel width. I paid over $1900.00 for this. My warranty expired 4 mo ago. Buyer beware!! Extremely disappointed

Beware ! Very fragile screen. The screen developed a small crack 2 days after we installed it. No warranty coverage and over $2,500 to repair (cost $2,100).

This item couldn’t be installed because it was defective. Waited over 3 weeks for installation and now waiting another 3 weeks for a replacement delivery. Very disappointing so far. Hope replacement works.

Lasted less than three months and no longer works. Best Buy is zero help, as it is “past the return date”

It started out great but after a few days it would not turn on. The red light was o indicating it was getting power. Geek Squad is coming in a few days to replace and install a new one. So far yur service gets a 4 star - - not so much with the TV.

White and green dots all over screen. Even when I do the OLED care pixel refresh, still there. And obviously, this happened right after the return period ended.

Took a while to mount and set up. Worked for one day. The next morning, red light flashes and it jeeps clicking but doesn’t turn on. Sending it back and getting something else. See other reviews, apparently not built to last.

Loved the TV but it would not allow a Samsung Sound bar to be attached. Went back and forth trying to get this to work. Finally gave up and switched everything to Samsung.

I have this TV for 3 years now and it's easily one of the best thing I've ever bought. the OLED display fx doing incredibly fine. the OLED care routine that I go through every other month really help that and props to LG for adding that feature. it's an excellent TV. I use it all the time for very intense gaming sessions and all the movie nights at all my apartment right now with my friend because of the picture quality which is just outstanding no matter the picture mode you use. again, great product and still is running like a brand new product three years later.

I’ve had this TV for less than two years and it just stopped powering up suddenly.

over priced and stupid on screen nav pointer. Also when you are trying to calibrate the screen controls are too big for this expensive TV stick with the Cheaper one.

Broke in less then a month service to get it fixed took three weeks and still doesn’t work

Does not stay connected to WiFi! Do not buy! Apparently this is common with the LG smart tvs . Absolutely ridiculous!