Customer Ratings & Reviews
- Model:
- OLED65C1PUB
- SKU:
- 6453312
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the exceptional picture quality, vibrant colors, and sharp details of the LG OLED C1 TV. They also appreciate its excellent gaming performance, with smooth and immersive gameplay. The OLED display is highly praised for its deep blacks and stunning visuals. While some find the remote control a bit difficult to operate and the TV to be on the expensive side, overall, customers are very satisfied with their purchase and consider it a great value for the price.
This summary was generated by AI based on customer reviews.
1 year old OLED LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power source went out. Sounds like a pretty common thing. Called LG and has been a disaster. Never buying LG again
No, I would not recommend this to a friendMassive problems w Xbox Series X Compatibility
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV 2 months. Purchased for compatibility w Xbox Series X. At this point Ive tried everything to deal w persistent recurring video drops. Expensive HDMI cords, every setting. Issues with "invalid format," snow screen, inability to detect resolution, ALL video apps (HBO MAX, Amazon Prime, YouTube, Youtube TV) mess up and show kaleidoscope colors. Always requires reset of Xbox to regain video. Issue is known and customers have been screaming for fix for 6+ months, STILL NOTHING. Over trying to fix $2k TV every ten minutes :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Understandably, this is frustrating. We are doing our best to improve the quality of our products. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
WORST BUY EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase EVER. TV stopped working 2 years and one day. Geek Squad said buy a new TV. Called LG and they had me use their certified repair tech who fixed it for $850 and it lasted 2 minutes. When I tried to call the repair tech, the number was disconnected. WHAT A BIG RIP OFF>dont buy LG products. they suck
No, I would not recommend this to a friendWill not replace this lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super disappointed in the $2K+ brick we have hanging on our wall! We’ve always had such good luck with Samsung—we should not have strayed. Our tv went out just months after purchasing it. Geek squad came out. Parts/panel was ordered. Parts came in, but tv still did not turn on. Apparently, LG will not replace this lemon of a tv—they will go the repair route no matter how costly and how much of an inconvenience it is. LG, make this right.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
A REAL LEMON
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from LG. No in person support for faulty products. My $1800 TV (on sale) was faulty from the start. Finally had hardware replaced by LG but the problems persisted. Buy something better. No one at Best Buy or LG seems to care. Wrote to LG no response. Best Buy says contact LG. A nice closed loop to keep customers away.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
TV completely dead after 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy LG. TV died after 2.5 years. The problem is the panel itself so I am basically better off buying a new TV than paying the cost to try to repair it. Out of the 1 year warranty, so customer service said I'm on my own and nothing is covered.
No, I would not recommend this to a friendLg Oled don’t last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Between Best Buy and Lg, these TV don’t last and I would never Buy a Lg tv again. The Oled screen will get bunt in image across the screen. Stay away from Best Buy false warranties that they start has soon has you buy the tv . So three year is actually 2 years. And stay far from Lg Oled tvs unless you have money to burn.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .OLED Image Retention or Burn-In: Burn-in and image retention are possible on virtually any display. However, with an LG OLED TV, any risk of burn-in or image retention have been addressed through the use of technology that not only helps protect against damage to the screen, but features self-healing properties so that any short-term image retention that may occur is quickly rectified. It is rare for an average TV consumer to create an environment that could result in burn-in. Most cases of burn-in in televisions is a result of static images or on-screen elements displaying on the screen uninterrupted for many hours or days at a time – with brightness typically at peak levels. So, it is possible to create image retention in almost any display if one really tries hard enough. And even if image retention does occur from extreme usage, it can usually be mitigated within a short period of time by turning the display off for a while, and watching a few hours of varying content (such as your standard TV watching and channel-surfing).
Additionally, LG OLED TVs come with special features and settings to preserve image quality and prevent burn in and image retention. First, there is a Screen Saver feature that will turn on automatically if the TV detects that a static image is displayed on screen after approximately two minutes. There are also three options (available in Menu setting > Picture settings > OLED panel settings) that can be used to preserve image quality. The first of these is the Clear Panel Noise feature that preserves the quality of the image on the display panel by resetting the TV so that it clears the pixels. This feature can be turned on when needed within the settings mentioned above. The second feature that can be employed is the Screen Shift feature which, moves the screen slightly at regular intervals to preserve image quality. A third option is the Logo Luminance Adjustment, which can detect static logos on the screen and reduce brightness to help decrease permanent image retention.
So, in short: Reasonable, responsible usage of an OLED TV, combined with powerful image preservation abilities should result in a seamless home entertainment experience. ^Jennifer
Stay away from LG products.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought I directly from LG and started having problems with it within months. It started showing lines across the screen, yellow hue shows on the left and top edges of the screen, HDMI ports started failing. LG offered no help and refused to service the TV. I can't believe this is what you get for spending thousands.... Stay away from their products.....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
13 months - green vertical line
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased June 2022 - was great until july 2023. Green vertical fron top to bottom. Get the sony or better LG and the extended warranty
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for your review. We are so sorry that your expectations weren’t met. We'd like for you to try this and see if this helps resolve your concern of the green vertical line that is at the top and bottom of your LG TV. Run the [Pixel Refresher] in Settings. button on the TV remote and select [All Settings] → [General] → [OLED Care] → [OLED Panel Care] → [Pixel Cleaning]. Turn on the TV and press the [Settings] button on your TV remote. Please let us know if you require additional help to correct this issue. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main circuit board failed just after one year service. LG refuses to replace the board which cost more than purchasing a new TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help go over your repair options with you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Feedback
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy offered Apple live and other apps free but I wasn’t able to get the store to honor this and they told me to ask the online which isn’t responding
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
LG OLED BURN-IN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 16 months of ownership TV exhibited major image retention and "burn-in". STAY AWAY from this/any OLED TV. LG makes all OLED Panels for Sony & possibly others.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
DONT BUY!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage TV. Stopped working after 14 months. Best Buy and LG want nothing to do with it. Both have been less than helpful and willing to fix it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Run
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen Burn In!! Do Not Buy. LG support did nothing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
