Customer Ratings & Reviews

Love this tv. Great picture. Remote small and not complicated. Don’t care for the cursor, wish I could get rid of it permanently.

Product is excellent. Great Picture. Pairs well with the LG soundbar.

This TV is a sorta pricey, but it certainly has all the bells and whistles. I keep hoping that i can find a lower price so BB can match it, but BB's price can't be beat.

I couldn’t be happier with the experience. I’m going to buy another.

Amazing TV sound and quality Thin and best part is controller voice command

Love the way it looks especially when watching my favorite team and anime

This is the first LG tv I’ve owned, and the first OLED tv I’ve owned. I love it; especially for gaming. Extremely happy I went LG this time.

Great tv the picture is very nice and colorful. Thank

Overall everything is just perfect... best one i have ever bought this year.

Great picture quality, great for gaming. Mounting was a little difficult overall love the sleek design

Great TV, the brightness compared to the 2020 model is very noticeable. I was a little disappointed with the clear voice and AI sound settings. Maybe they will tweak it in a future software update but to me they don't sound natural at all. The standard setting sounds good though. Overall great TV, would recommend waiting for a sale if possible.

Great tv … don’t like how it stands leaning a bit forward … legs/brackets don’t screw in securely

Tremendous picture. The TV remote is much improved from the old version.

I have had the older generation. We have alot of ambient light and reflection. This screen is perfect. No reflection and color quality is amazing

Very clear and fits my space perfectly. The installation was on time by two professionals. They cleaned up when finished and hauled away all the trash.

Great purchase!!!. Love the clarity and precision of the picture. Wish we had room for a bigger one!!

The salesperson knew what he was talking about! A bigger TV with more pixels for someone like myself who eyesight is dimenishing.

The Godzilla of all oleds. I use it for movies and games and nothing comes close.

I am extremely disappointed with Best Buy’s handling of what was supposed to be a premium TV purchase and installation experience. I bought an LG G5 television along with Best Buy’s basic installation and carry-away services. Because the LG G5 does not include a stand, I also purchased a high-quality Sanus stand from Best Buy and fully assembled it myself in advance. All that was required from Best Buy was to attach the bracket to the TV and place it onto the already assembled stand. When the television was delivered, I personally witnessed the delivery personnel dragging the boxed TV on its side while exiting the elevator, immediately raising concerns about how the product had been handled. Given that concern, it became even more important that a Best Buy–sanctioned installer perform the unboxing and setup to confirm the TV was operational and undamaged upon delivery. The following day, the installation team arrived and flatly refused to place the TV on the stand—despite the fact that this is far simpler than wall-mounting, which is the typical requirement for a G-series TV. The installers appeared unfamiliar with the LG G5 product, spoke very limited English, and would not proceed with setup at all. To be clear, I did not need wiring help, speaker setup, or technical coaching—I simply wanted a Best Buy representative to verify that the television survived delivery and was functional. I then contacted customer service and received no meaningful assistance from an agent named Cesar. After spending a significant amount of money with Best Buy, I am left with nothing but an unboxed television and zero accountability. For a company that markets itself as product-focused and service-driven, this experience reflects a poor customer service culture and broken execution model. Next time, I’ll take my business to another company.

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