Customer Ratings & Reviews

Amazing picture, feels like you are in the theater.

TV is great. However, the installers were awful and I didn't get the services I paid for.

It brings significant upgrades over previous models in brightness, panel design, gaming features, and AI enhancements. It’s clearly aimed at people who want top-tier picture quality, strong performance in bright rooms, and high-end gaming features. However, it also comes with a premium price tag and some trade-offs to be aware of.

Very much satisfied for the TV installation! Best Buy crews are very kindly walk through the remote control instructions.

Incredible tv. Better than I expected. And had high expectations. The brightest is so ridiculous. Never thought I was going to see an LG oled this bright

There are so many settings available to fine tune your personal tase. picture, voice sound

Very balanced tv . Has no major weaknesses. Has some of the best out of the box tuning and a simple OS. It’s the premium brand built for the common customer.

This TV is a sorta pricey, but it certainly has all the bells and whistles. I keep hoping that i can find a lower price so BB can match it, but BB's price can't be beat.

Very difficult to learn how to use this tv. Still don’t know everything new about it. Would have liked help learning the new features. The info on line was not helpful. It was an expensive item . You should have sent someone to explain how to use it!☹️

Great Value for the living room. I wish the prices were lower. Clean environment. Need more employees that have better knowledge

Perfect tv for qaulity room tight against wall. Adios

I had this TV for 3 weeks. One day at the bottom of the screen, a roughly 1/2 inch high by 2 inch wide patch showed at the bottom. The screen was cracked outward and the glass partly melted. Approximately 1 inch to the left, the bottom of the TV was scalding hot. Leave the TV on like that for too long, and it blows the fuse. LG says the screen is cracked, so I have to take the loss on it. It is cracked OUTWARD. And melted. $3000 loss on a TV I only had 3 weeks. LGs warranty is useless.

Great TV. A bit bright but plenty of controls to dial in the picture.

Love the way it looks especially when watching my favorite team and anime

The salesperson knew what he was talking about! A bigger TV with more pixels for someone like myself who eyesight is dimenishing.

Makes Nintendo games look really good...still needs more firmware updates but overall its good

Great purchase!!!. Love the clarity and precision of the picture. Wish we had room for a bigger one!!

The LG G5 OLED itself is an incredible TV — amazing picture quality, color accuracy, and HDR performance. However, the delivery experience through Best Buy was one of the worst I’ve ever had. My original delivery date was missed without notice. I was given conflicting information from multiple reps — one even told me it was “canceled as high risk” without my knowledge. I had taken the day off work and prepped for the delivery that never came. When the replacement finally arrived, the TV was transported on its side in the back of a pickup truck, which Best Buy employees had earlier refused to allow me to do myself, citing risk of damage. Sure enough, the back panel ended up warped and loose. Customer service offered only an exchange or refund, and refused to take accountability for the poor handling and lack of communication. I’m now proceeding with an exchange, but after this experience, I’ll likely purchase future TVs elsewhere. The TV deserves 5 stars — but the service and delivery process barely earn 1.

Just to be clear, the Lg 5G is an excellent TV and I rate it 5 stars. However, Best Buy receives an "F" for customer service. I purchased an LG G4 65" in July with delivery scheduled a month later. On the delivery day, nobody showed up and nobody called. I got very little sympathy from Best Buy due to lack of inventory. Customer service rescheduled for a month later and a few days ahead, customer service said again, no inventory on the Lg G4. They suggested I upgrade to the latest Lg G5, true bait and switch. Being so sick of this, I caved and spent $650 more for the G5 which came in as scheduled. But wait. The G4 came with a TV stand which is what I originally wanted, not a wall mount as I don't have the electrical hook-up. So, the G5 shows up only with the wall-mount option and no stand. Customer service failed to communicate that to me when the bait and switch conversation began. Customer service again showed no sympathy and said my only option was to purchase a $99 TV Stand for the G5. They would not give me one for no charge and take the wall mount back. I should have returned the Lg G5 when I had the chance but being totally dissatisfied, I just wanted to get this nightmare over with. Bottom line, I'll never buy another TV from Best Buy.

I am extremely disappointed with Best Buy’s handling of what was supposed to be a premium TV purchase and installation experience. I bought an LG G5 television along with Best Buy’s basic installation and carry-away services. Because the LG G5 does not include a stand, I also purchased a high-quality Sanus stand from Best Buy and fully assembled it myself in advance. All that was required from Best Buy was to attach the bracket to the TV and place it onto the already assembled stand. When the television was delivered, I personally witnessed the delivery personnel dragging the boxed TV on its side while exiting the elevator, immediately raising concerns about how the product had been handled. Given that concern, it became even more important that a Best Buy–sanctioned installer perform the unboxing and setup to confirm the TV was operational and undamaged upon delivery. The following day, the installation team arrived and flatly refused to place the TV on the stand—despite the fact that this is far simpler than wall-mounting, which is the typical requirement for a G-series TV. The installers appeared unfamiliar with the LG G5 product, spoke very limited English, and would not proceed with setup at all. To be clear, I did not need wiring help, speaker setup, or technical coaching—I simply wanted a Best Buy representative to verify that the television survived delivery and was functional. I then contacted customer service and received no meaningful assistance from an agent named Cesar. After spending a significant amount of money with Best Buy, I am left with nothing but an unboxed television and zero accountability. For a company that markets itself as product-focused and service-driven, this experience reflects a poor customer service culture and broken execution model. Next time, I’ll take my business to another company.