Customer Ratings & Reviews
- Model:
- 65UP8000PUA
- SKU:
- 6452988
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the 65” Class UP8000 Series LED 4K UHD Smart webOS TV's picture quality, describing it as "awesome" and "beautiful." The TV's price is also seen as a positive aspect, with customers saying it is "well worth the price." While the remote control has received some criticism for being "not user-friendly," the TV's sound quality is generally praised.
This summary was generated by AI based on customer reviews.
Best tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv ever ❤️❤️❤️ Is perfet … and the controler
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendzumba
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television works. Some new things to learn, but they are easy. I was hoping for a better picture. Brighter? clearer? More definition.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine. My objection is with Best Buy. The magic remote stopped working after the first week. We can only power on/off using the tv power button. We tried to return the tv to Best Buy but we were 3 days past the two week return policy. They offered absolutely no assistance. No one at corporate would speak with us. Their advice was deal with the manufacturer. I won’t be shopping at Best Buy again. If I get no service I will just use Amazon or Walmart or Costco who is great with returns.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Nice picture, not a bad buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing that brought the review from 5 to 3 is we couldn't get Spectrum downloaded due to the system used.
I would recommend this to a friendLow quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the t.v. It was difficult to transition from 1 app to another. It was very slow with loading and extra apps were hard to download. The black background was too dark making the subjects hard to see. The sound was tinny and low quality. The picture was low quality and not as clear as my old T.v. which was 7 years older. Was very dissappointed in this t.v. I have an LG front loading washer and dryer and absolutely love them...don't know what happened with their t.v.'s.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Really bad picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality really poor, I was expecting better picture and brightness.
No, I would not recommend this to a friendAverage at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as clear as I thought. Lags on certain stations
No, I would not recommend this to a friendAverage TV, high price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price of this TV and the value it provides is not worth it.
No, I would not recommend this to a friendNew 65” LG only 3 weeks old stopped working!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is less than four weeks old with low usage and now it gives you a blue screen with no sound when I turn it on- nothing else. It’s no -functional. Ironically this happens a week after the return policy expires. Disappointed for an $800 purchase of an LG product. Now I have to wait another five days for the Geek Squad. Hopefully they can fix it!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
DO NOT BUY IF YOU USE DIRECTTV STREAM
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable for a "smart" tv but if you have DirectTV Stream, you can NOT install the app to this tv. Instead you are supposed to cast from your phone. That is crazy for so many reasons (can't use phone while watching tv, little kids do not have phones, etc.). I am not in the market for another Roku device to fix this issue. I'm sure the tv is otherwise fine but wish I had discovered this before I bought and mounted it to the wall.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture quality
Bad TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG tv was blurry and off color. I called and got a Samsung TV and ITS GREAT.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Bad Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is everything I wanted. Delivery was not good. Have a 4 hour window from 7-11am and showed up ringing doorbell and calling at 6:10 am in a Saturday.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Bad dark picture
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me 3 units to realize that the problem was just the model itself. If there is a night or outer space scene, there will be color around the edges. Very distracting. This is a known negative of this model after I did more research. I ended up going with a different LG model for at least $100 less.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
No Picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 1.5 hours to assemble and mount on wall with 2 guys. Ran for 30 mins. Turned off. About an hour later no picture at all, would not boot up. Very frustrating would not recommend. I returned 2 days later at Best Buy no problems or hassles.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What purchase total nightmare. I cancelled they never called or show up when they was supposed to. Really, another form of disrespect and corporate greed. You could keep your 25 points. I am done with Best Buy. Not good. I am spreading the word to my friends.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
screen issue
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.same issue with the other one. the screen was easily broken
No, I would not recommend this to a friendDelivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a tv on 12/2 and were told it would be delivered on 12/15. No show. Then told 12/20. No show. Now we are told 1/11. I will believe it when I see it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
3 deliveries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They had to deilver it 3 times and the first two were broken.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged. Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. Please follow up with BestBuy to have this resolved. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad pixels and horrible night vision
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad pixels and horrible night vision. I regret the purchase
No, I would not recommend this to a friend