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Customer Ratings & Reviews

Your price for this item is $764.99

Customer reviews

Rating 3.9 out of 5 stars with 16 reviews

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Rating by feature

  • Ease of Use

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers often highlight inconsistent drying performance as a major drawback. Many reported that clothes frequently came out damp, requiring extra drying time or multiple cycles to achieve satisfactory results. Some users found the sensor dry feature unreliable, leading to incomplete drying. The overall experience for some customers was significantly less effective than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Cons mentioned:
    Drying performance

    Rated 1 out of 5 stars

    Does not dry

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying for HOURS to dry the first load of laundry used in this thing. I even took half out to make it less and it’s still not drying. It’s set on all the highest settings. This is a HUGE disappointment considering the only reason I bought was because my old dryer’s heat source went out. Now this does not work- AT ALL!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I like it. Keeping it. but...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no light inside which I did not realize would make a big difference but it does. Also, the machine itself is not loud, but you can hear the inside clinking real loud. For the price, I'll take it. Still getting the matching washer.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of options and easy to customize settings (i.e. time, temp.). One drawback is the smart sensor doesnt always stop the cycle when everything inside is dry. I do find myself rerunning it on a timed setting but otherwise, really love the dryer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope this is going to be as good as the Samsung washer I have. Look forward to using it when we get in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the double door action when loading clothes. Large capacity to dry whatever is needed. It pairs great with the matching washer in the laundry room. My clothes were dry after normal cycle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast drying dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and price since I got it during the Black Friday sale! Have used LG products in the best and I know this won’t let me down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother owns this dryer and I used it and loved it when I lived with him. When I got my own place I had to get this one. So simple to use! Great Dryer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic washer & dryer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer are super simple to use and the washer washes clothes super well and I love the hamper door on the dryer! Definitely recommend :)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The door doesn’t shut right

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door makes a load funny noise when it shuts and I asked but no one has told me what to do

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Dryer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buying LG and this time was not an exception... Looks good and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent size and functions that handle all Drying needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good looking multi setting washer and dryer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around good and large capacity washer and dryer. Easy to clean dryer filter. Self balancing washer works great. All possible settings you could want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a dryer should.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is really quiet. Drys clothes. Really like that the door can be opened in two different directions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Quiet while drying. Really enjoy product

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 1 out of 5 stars

    Worst dryer ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this dryer so much. It does not dry. I’ve had 10 yr old dryers work better than this one. And I’ve had it less than 1 year. And the flow sense error keeps coming on but we have had the vent cleaned recently, there is plenty of air flow out the vent, and there’s never much lint on the screen. I need 3 normal cycles to dry a normal load of laundry. It bakes my clothes and there is no better setting. Worst dryer out there and I regret the purchase.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Drying performance

    Rated 1 out of 5 stars

    Damp clothes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product sent back after clothes continued to come out damp! Regardless of load size, issue persisted. Had to add time and run on heavy duty cycle to resolve issue which I felt should not have been necessary. FYI...had a newer upgraded LG delivered and it performed the same. If the dryer sensor is the same, then LG’s with this sensor may exhibit this same problem. BestBuy customer service did an amazing job resolving issue!

    No, I would not recommend this to a friend
  • Customer reviews from lg.com

    User rating, 1 out of 5 stars with 3 reviews on lg.com.

    See all lg.com reviews
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