Customer Ratings & Reviews

Hey there, Jose. Anthony here from LG. We're saddened to hear of the experience that you went through with the delivery on the LG Appliance that you ordered. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony

Thank you for providing feedback. We regret to read about your experiences with your LG - 7.3 cu ft Electric Dryer with Sensor Dry - White. Please contact the Customer Support at BestBuy to inform them about any issues with your unit replacement. ^James.

Hey there. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony

Hi, Marissa. Thank you for sharing your experience with us. We understand your concern about your LG Dryer (DLE6100M) model, that stops heating, especially so soon after purchase. We’re glad to hear that you’re covered under warranty. We strive to provide high-quality products and exceptional services to ensure a smooth experience. A common cause for a dryer not heating could be a tripped thermal fuse or an issue with the heating element itself. Here’s a quick step you can try: Ensure the dryer is receiving adequate power by checking both the circuit breaker and the power cord connection. If the dryer is receiving power but not heating, this may indicate a fault within the heating system. A clogged vent or lint filter can sometimes cause the dryer to overheat and shut off the heating element as a safety measure. Make sure both are clear to ensure proper airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. Since your dryer is under warranty, if these steps don’t resolve the issue, we recommend reaching out to our service team to schedule a repair. Please send us a private message on social media @LGUSSupport, and our team will assist you in scheduling service and ensure that the issue is taken care of. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about needing to run a 220-volt electrical connection for your LG Dryer (DLE6100W) model. We strive to provide exceptional services and ensure our customer's are well-informed and guided through out their purchase journey.
This unit is designed to work with a 220-volt electrical connection, which is standard for most electric dryers. We understand that this information should have been more prominently stated, and we appreciate you bringing this to our attention.

We recommend reviewing your installation manual for further guidance on electrical requirements for future reference, as it can help prevent any surprises down the line. If you need assistance with this dryer or have any questions, please feel free to send us a private message on social media @LGUSSupport. We're more than happy to help and we look forward to assisting you. ^Juvy

We understand your frustration with the dryer not coming with a power cable. This is indeed an unusual situation, as appliances like dryers typically come with the necessary power cords. It's essential to have complete products to ensure a hassle-free experience for customers. Your satisfaction is very important. If you need anything else, you may send us a DM on Facebook or X(Twitter) at @LGUSSupport. -Charles

Hello, Jim. We're genuinely sorry to hear about the issue you're facing with the heating element in your electric dryer. This is indeed unexpected, and we apologize for any inconvenience caused.

We'd like to assist you in resolving this matter promptly. Please send us a private message via Facebook or Twitter @LGUSSupport with your contact details and the model number of your dryer. Our team will work swiftly to find a solution and ensure your dryer performs as it should.

Your satisfaction is important to us, and we're committed to making this right. Thank you for your patience. —Kai

We apologize for the negative experience you had with the LG 7.3 Cu. Ft. Smart Electric Dryer with Sensor Dry. We understand that it not working and the long wait for resolution must have been frustrating. We strive to provide reliable and efficient appliances, and we apologize for any inconvenience caused. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam

Hi, there. Thank you for sharing your feedback on your LG Dryer (DLE6100W) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We aim to provide high-quality products and knowledgeable, helpful, and attentive customer service to ensure a smooth and seamless experience. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Edmond. Thank you for bringing this serious issue with the LG Dryer (DLE7000W) model to our attention. We take safety very seriously, and we understand how alarming it is to experience an electrical current running through the unit. Your feedback is critical, and we want to ensure everyone remains safe.

Please unplug the dryer immediately and refrain from using it until the situation is resolved. It's essential to have a qualified technician inspect the unit to identify the cause of the electrical issue.

We recommend contacting our support team for immediate assistance. Please send us a private message on social media @LGUSSupport, and our team will prioritize your case to ensure your safety and satisfaction.

Thank you for your vigilance, and we’re here to help you resolve this issue. ^Juvy

Hi, there. Thank you for sharing your feedback on the LG Dryer (DLE6100W) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products that meet our customer's needs and expectations. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for sharing your experience and providing feedback on the LG Dryer (DLE7000W) model. We understand the inconvenience and frustration you have encountered with the drying performance. Please know that this is not the standard we aim to provide, as we strive to deliver reliable, high-quality products. We're here to help you fix the issue. Please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi, Ostina. Thank you for sharing your thoughts about the LG Dryer (DLE6100W) model. We appreciate your feedback regarding the packaging and any marks you’ve noticed. It’s essential to us that our products arrive in perfect condition.

If you’re seeing marks, a gentle cleaning with a soft cloth and mild soap may help restore the appearance. We want you to be fully satisfied with your purchase.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. Your experience matters to us, and we're here to help. ^Juvy

Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Electric Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.

Hey there, Alicia. Thank you for letting us know about your experience with the dryer. We want to ensure that you are getting a smooth experience with your unit. Clearly this is not the case and we'd like to know what we can do to help. Please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony