Customer Ratings & Reviews
- Model:
- DLEX4000B
- SKU:
- 6419629
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence for its excellent drying performance, quiet operation, and ease of use. Many users highlight the effectiveness of the steam feature and the dryer's large capacity. The positive feedback consistently points to a superior user experience compared to previous dryers. While some find the price to be a significant investment, the overall overwhelmingly positive reviews suggest the dryer delivers on its promises.
This summary was generated by AI based on customer reviews.
Order mix-up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A total failure: Initially, it was out fault that we ordered an electric dryer, when the bestbuy guys tried to deliver, they saw the gas line, so we rushed back to the bestbuy store and tried switching for a gas dryer, but, confusion ensued when the the bestbuy guy called saying he's on his way to install the electric dryer. It turned out, the electric dryer we initially ordered got replaced with the same electric dryer. through emails and calls, we're finally able to order the gas dryer which is due in november. I have asked the bestbuy guys to pick up the electric dryer since its sitting in the middle of my garage, but i guess they'll pick it up when the gas dryer order arrives in november.....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Doesn't dry your clothes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer sucks. It stops mid cycle all of the time. Since the day it arrived and was installed it gives me the d90 or d95 error even though the is no lint or blockage in the duct. I have to run it 3 or 4 times to get mostly dry clothes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We are grateful for reviewing your experience with the LG Dryer (DLEX4000B) model. We regret the inconvenience you have experienced caused by frequent mid-cycle stops and error codes. We understand how frustrating it can be when a new appliance does not perform as expected. To obtain more details on the error you are getting, please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-understanding-d90-and-d95-error-codes--20150209089448#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was great but the customer service related to the purchase was bad. I returned it and purchased it from a competitor.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shike. We appreciate you sharing your experience with us. While we’re glad to hear you liked the LG Dryer (DLEX4000W) model, we understand your concern about your purchasing experience didn’t meet expectations. We strive to provide exceptional services and ensure our customers are well informed and supported throughout their purchase journey. If you ever need assistance with an LG product in the future, we’re here to help! Feel free to reach out to us via private message on social media @LGUSSupport, and our team will be happy to assist. ^Juvy
LG washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have times the dryer simply will not get clothes dry. Takes 2 hours or more. Other times it does just fine. Would not consider buying an LG product again. Bought the washer and dryer as well as a television. Worst brand I have ever purchased.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLEX4000B) model. We appreciate your feedback and we are sorry to hear about the issues you encountered with drying time inconsistency. We understand how frustrating it can be when a dryer takes longer than expected to dry clothes. We apologize for any inconvenience caused by this issue.
While we strive to provide efficient and reliable appliances, it seems that you have experienced a problem with the drying performance of your dryer. In some cases, longer drying times can be attributed to factors such as airflow blockages or improper settings. We recommend checking for any blockages in the dryer's airflow and ensuring that the settings are optimized for your laundry load. For additional help and guidance, please check this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If the issue persists or you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Our dedicated team will be ready to help identify the problem and provide a solution. ^Juvy
Don't waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years. Not covered under 1-year miserable warranty. Don't waste your money
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jose. Thanks for sharing your feedback with us. We understand your concern about your LG Dryer (DLEX4000W) model stops working after two years. We strive to provide reliable, durable, high-quality products and exceptional services to ensure a smooth expereince. While the standard manufacturer’s warranty covers one year for parts and labor, some components, such as the drum and motor, may have extended coverage. If your dryer is not functioning, we recommend checking the power connection and performing a reset by unplugging it for five minutes before restoring power. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898. If you're experiencing a specific issue, such as no heat or drum not spinning, we’d be happy to troubleshoot further. Please send us a private message on social Media @LGUSSupport, and our team will be glad to assist. ^Juvy
Install by Geek Squad?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the issue maybe with the geek squad install but dryer is not drying clothes. Disappointing,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Unable to complete dryer install.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer was unable to be properly installed due to vent tube was too long. Installers were unable to remediate the problem or replace with a shorter tube. Instructed to schedule another install appointment. Installer would provide the information to service/support on what was needed.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Product review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with the delivery process and the customer service follow up!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joanne. Thanks for sharing your feedback with us. We understand how important it is for your LG Dryer (DLEX4000W) model to be delivered and set up without any hassle. We strive to provide exceptional services and ensure a smooth experience. For any delivery-related issues, reaching out to LG delivery support or contacting Best Buy customer service at 888-237-8289. They can help address scheduling or tracking concerns. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’ll work with you to ensure everything is handled smoothly. We appreciate your feedback and are here to help. ^Juvy
Dubious Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dryer last month. Whenever I run this machine on high temperature, the laundry room gets very humid. It looks like a bathroom after someone took a shower. There is a mirror in the room, and the mirror fogs up. After competing a dry cycle, I noticed lint covering the laundry room like snow. It was on top of the washer and dryer and even on the baseboards. I’m wondering if the dryer door is properly closed while it’s running. Very disappointed and stressful.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Worst product purchase experience.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so upset about this purchase. It’s been a nightmare with issues. Best Buy and LG were horrible about supporting it. D90 error every time almost. Even after cleaning ducts. I have found myself it seems to be a software and a workaround with a specific setting. Never buying an LG appliance again and never buying another appliance from Best Buy again. They simply do not care …
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Broken up and diety
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came all broken up. I returned it.?in the store it looked nice
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ElsieH. Thank you for sharing your experience with us. We understand that your LG DLEX4000W did not meet your expectations upon arrival, and we truly appreciate you bringing this matter to our attention. We understand your situation and would like to help guide you through a few steps that might clarify the issue. As a first step, please verify that all protective packaging materials have been completely removed from the dryer, as sometimes leftover components can be mistaken for damage. Additionally, please take a moment to carefully inspect both the exterior and interior of the unit for any signs of misaligned or loose parts that may have occurred during shipping. These initial checks can often help determine if the condition is related to installation or handling.
https://www.bestbuy.com/site/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/6419627.p?skuId=6419627
While we recognize that you mentioned contacting Best Buy directly, we are here to support you as well. Please send us a private message on Social Media @LGUSSupport so our team can gather more details and explore possible solutions together. We appreciate your patience and thank you again for your valuable feedback.
—Renzo
Defective Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was defective and unable to use. LG failed to connect the vent tube to the dryer causing it to vent into the laundry room.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Amy. We're deeply sorry for the inconvenience you experienced with your stackable electric dryer. This is certainly not the experience we want for our customers.
Your safety is a priority, and we'd like to rectify this situation immediately. Please send us a private message via Facebook or Twitter @LGUSSupport with your contact details and the model number of your dryer. Our team will work swiftly to address this issue and ensure your dryer is properly connected.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter. —Kai
Do not have best buy install this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have them install it for you. They'll screw it up.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, KevinM. Thank you for sharing your feedback with us. We understand your situation with the DLEX4000B dryer, and about the installation experience.
Since the issue seems to be related to the installation process, we recommend reaching out to Best Buy directly for assistance with your installation concerns. They will be able to help address any issues related to their installation service.
If you have any questions about the dryer itself or need further assistance, feel free to send us a private message on Social Media @LGUSSupport. We’re happy to help you with any product-related inquiries.
https://www.bestbuy.com/site/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-black-steel/6419629.p?skuId=6419629
We appreciate your patience, and we look forward to assisting you further!
—Renzo
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine takes 2 cycles to dry. It is not good do not buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buzzer isnt loud enough Wish i had my old dryer back. Takes longer to dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered without stacking kit. Dryer sat in living room for another week. Delivered stacking kit but didn’t install. Would have waited another week for that. Had to install ourselves. now having issue with refrigerator delivery. Don’t buy from Best Lies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for supporting LG. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Buy an extended warranty or don't buy this dryer!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 years of use. Entire motherboard needs to be replaced and the repair prices I'm being quoted are 80% of the cost of the dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on our LG Dryer (DLEX4000B). We're sorry to hear that your dryer stopped working after two years and that the repair costs are high. This is not the experience we want for our customers. The dryer comes with a warranty, but you can also buy an extended warranty for extra coverage and protection against unexpected repair expenses. Consider getting an extended warranty for peace of mind. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Problems with smart functions, don't spent on this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's acting weirdly. The time that you set for dry, some time goes from 60 mins to 1 mins and it stops. And it does not happen always. The workaround that i'm using is to run that in manual and don't use any other smart feature provided ("For which i bought this") and the worst part is, i can't return this. LG i need the help with this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Bad dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer often errors out multiple types for humidity sensor however there is no trapped heat.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rosa. Thank you for letting us know about the issue with your LG dryer model DLEX4000B. It sounds like the humidity sensor might be causing some errors. Please check the sensor for any lint buildup or obstructions and ensure the venting system is clear. If these steps don’t resolve the problem, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with further troubleshooting and explore solutions to get your dryer running smoothly. We appreciate your patience. ^Sam
Terrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery sucks!!!!! Terrible company management!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern with the delivery process for your LG Dryer (DLEX4000B) model. We strive to provide exceptional services and ensure a smooth experience. As a first step, if you haven't already, we recommend checking the unit’s installation to ensure everything is properly set up, including leveling the dryer and making sure the vent hose is securely connected. This can help ensure that the dryer operates as intended. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’re here to make sure your LG experience is a positive one, and we’ll do our best to help with any concerns you have. ^Juvy