Customer Ratings & Reviews
- Model:
- DLEX4000B
- SKU:
- 6419629
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence for its excellent drying performance, quiet operation, and ease of use. Many users highlight the effectiveness of the steam feature and the dryer's large capacity. The positive feedback consistently points to a superior user experience compared to previous dryers. While some find the price to be a significant investment, the overall overwhelmingly positive reviews suggest the dryer delivers on its promises.
This summary was generated by AI based on customer reviews.
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quoted. Easy to used. Top is good for folding clothes
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy, works as it should, pleasant alarm sounding drying cycle complete.
I would recommend this to a friendSatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Settings give many customizing options of heat and time including a manual option
I would recommend this to a friendMy dryer malfunctions, 17 month old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit power button want power on and flasing panel light. i have to un plug to then plug to get power to work
No, I would not recommend this to a friendDefective parts & LG scaming support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our LG Dryer failed to dry within 6 months of purchase. Called Best Buy to have it fixed. Best buy woulf not send a technician to Black Hawk CO. Best buy made us work directly with LG tech support who wanted to sell me a six hundred dollars warranty. LG would not look at the machine unless we had a professional cleaning done first that can cost upward of $150. Also they threatened with non repair if the install by best buy was not done correctly. Anyway i got fed up with best buy and LG support; I ordered a $10 thermal fuse and fixed it myself. I think that LG should change their logo to “life sucks” as it best describes their service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! We understand the frustrating experience you had with your DLEX4000W dryer and the challenges you faced with Best Buy and LG support. It's disappointing to hear about the difficulties in getting timely and effective assistance, especially considering the issues you encountered shortly after purchase. Your feedback is important, and we understand your frustration with the service process. We appreciate your resourcefulness in resolving the issue yourself with the thermal fuse. Please send us a private message on social media @LGUSSupport so we can further discuss your experience and address any lingering concerns. We value your feedback as it helps us improve our services for all customers. Thank you for sharing your feedback with us. —Junel
Apple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry, as previous customer stated. I wish I would have know this before. I purchased, this dryer is a complete waste of money. It looks nice but is a piece of crap. I had BB come out due to it not. drying before the extended warranty I paired for expired and they were worthless. Only technical trouble shooting was done via phone. DO NOT BUY THIS PRODUCT!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Angie. Thank you for taking the time to share your feedback regarding the LG Dryer (DLEX4000W) model. We're sorry to hear about the drying performance of the unit. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. You may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it delivered today after a week with no dryer. So excited to “upgrade” from the old dryer our house came with. Sadly it was defective and the installer said it’s a daily occurrence. This dryer is garbage, LG should be out of business for selling defective products to consumers. Buyer beware
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Stackable Smart Electric Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Clothes do not dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes 2-3 extra drying cycles to dry as some are still damp, maybe the drying sensor is not working correctly. Definitely wasting my electricity.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Best Buy deleiverd a damaged product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged product delivery! I havent heard of response. Poor customer service. No responsiveness. They marked the delivery & installation as compelte even though the peoduxt is damaged
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Neeti. We apologize for the inconvenience caused by the damaged product delivery and the poor customer service experience in your LG Dryer (DLEX4000B) model. We understand your frustration and would like to assist you in resolving this issue promptly. If there's anything we can do to assist you further, please feel free to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Do NOT buy this. Ruins clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dryer 1.5 ago and have had issues ever since. Clothes constantly getting caught and ruined on the lint filter even after replacing the lint filter multiple times. Do NOT buy this dryer!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
New and broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finished installing the new dryer just to find out that it wont run because it has defective door switch. Now to wait at least week for the replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Stackable Smart Electric Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.