Customer Ratings & Reviews
- Model:
- DLGX5501W
- SKU:
- 6532188
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the 7.4 Cu. Ft. Stackable Smart Gas Dryer's overall performance, drying capabilities, and ease of use. Many appreciate its quiet operation and stylish design, while the smart connectivity features, allowing for remote control and notifications, are also frequently praised. The dryer's large capacity is another frequently cited positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Seal quality
Tear in the Gasket, BestBuy refused to take it bac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using it for two weeks, by pure chance, we realized that the gasket had a tear, which caused leakage. Since we bought the machine but waited for two weeks for installation, we were told that 15 days of return has expired when we contacted BestBuy. Now we have been waiting for a repairman for three weeks since BestBuy sold us a defective washing machine and refuses to take it back. We cannot wash our clothes for a month now since we are waiting for a repairman who only comes to our city once a week. I do not recommend buying an appliance from BestBuy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG Dryer (DLGX5501V) model. We understand how important it is to have a reliable appliance, especially when laundry is piling up. For a possible resolution while you wait for the repair, we recommend checking if the door seal/gasket has been properly seated. Sometimes, if the seal is not installed correctly, it can create a gap or tear, leading to leakage. You can gently push the gasket back into its channel around the dryer door opening to ensure it is secure and flush. For further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com with your unit details and any photos of the issue. We’re here to assist and make sure you’re back up and running. ^Juvy
Horrible delivery service and installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is meant to BEST BUY customer service, as your website has no reasonable way to share feedback. Your third-party delivery service is HORRIBLE. There were four attempts (where I took time away from work) to deliver and install my LG washer and dryer purchase. In all instances, the delivery team refused to install, claiming that they were only there to deliver the product. It was very clear in my invoice and on the notes from Best Buy to the delivery team what needed to be done which was to install both products. The delivery folks refused to do the job and claimed they did not have enough time to do it and that if I wanted it done, it would be better if I paid them on the side. I shared this feedback with the store manager, who simply apologized and gave me 1-888-BEST-BUY to file a complaint. I called the number, and they simply took my information and added it to their notes for the shipper, this leads to believe that nobody is closely paying attention to the customer on what they have to say. I enjoy Best Buy because of what it provides as a brick-and-mortar compared to online only stores, but its lack service to customers and third-party delivery services are very similar to why SEARS and TOYS R US are not around. I hope this message is heard by somebody who cares.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Antonio. Thank you for sharing your experience with the LG Dryer (DLGX5501V) model and the challenges you faced during delivery and installation. We understand your concern about expectations aren’t met, especially when it comes to service. We strive to provide exceptional services and ensure a smooth and seamless shopping experience. For the best resolution, please consider reaching out to Best Buy customer service at 888-237-8289 to express your concerns about the delivery service. They can better address the issues you encountered with their third-party team.
If you have further questions or need assistance regarding your LG products, please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and understanding. ^Juvy
LG dryer stands for Lots of Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dryer. Constant warring message about D95 exhaust blockage. I have cleaned the vent several times myself. Still can get rid of message. Cant recommend neither the gas unit or install by Best Buy. Install by Best buy, told me they could not use a part they sold me but i cant return. I wouldnt even recommend the total membership warranty. I contacted Best Buy, they direct me to LG, who says i have to have a professional cleaning done before they look at the unit. Very horrible experience overall. Have called Best Buy several times. Online reviews show their is a consistent problem with exhaust warning. So now i have to pay for a exhaust cleaning and see what happens next. Runaway from this unit and Best Buy, total membership is a absolute waste. Customer service wont help you for big units at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLGX5501V) model. We understand your concern about repeatedly receive the D95 exhaust blockage warning despite cleaning the vent. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We recommend ensuring that the venting system is clear all the way from the dryer to the outside of your home. Sometimes, obstructions can develop further down the vent or the vent itself may need a more thorough cleaning. It may also be helpful to check if the sensor is functioning properly.
Since you’ve already been in touch with Best Buy and LG, we suggest following through with the professional cleaning that’s required. Afterward, if the warning persists, we’d be happy to assist further. Please reach out to us directly via private message on social media @LGUSSupport, and our team will help you explore additional solutions.
We truly appreciate your patience, and we’re here to help make this right for you. ^Juvy
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were disappointed in the installation of the dryer and washer. We were unable to communicate with the installers since they did not speak English and we didn't speak Spanish. They neglected to turn on the gas on the dryer and didn't secure the washer drainage hose. We had to have a service visit to correct both problems causing us to be without a washer and dryer for another week.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, George. Thank you for sharing your experience with the LG Dryer (DLGX5501V) model. We understand your concern about experiencing installation issues and the communication barrier with the installers. We strive to provide excellent services and ensure a smooth experience. To avoid future issues, we recommend checking the gas connection and the drainage hose after installation to ensure everything is properly secured. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need further assistance or have any other concerns, please send us a private message on social media @LGUSSupport, and our team will be happy to help. We appreciate your patience and the opportunity to resolve this for you. ^Juvy
Not a durable dryer - broken within 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our dryer stopped working at the 2 year, 2 month mark - NOT what I would anticipate from a washer/dryer unit costing around $2500 to purchase and install. Very unhappy with this model/brand - I will not be buying an LG again in the future.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with the LG Dryer (DLGX5501V) model. We understand your concern about a premium unit that doesn’t meet expectations after a significant investment. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Please try performing a power reset by unplugging the dryer for 60 seconds. Also, ensure the lint filter and exhaust vent are clean, as blockages can affect performance. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898.
Feel free to send us a private message on social media @LGUSSupport. We appreciate your feedback and are here to help! ^Juvy