Customer Ratings & Reviews

Hi there, TravisT. We understand your inquiry regarding your LG 77” Class B4 Series OLED 4K UHD Smart webOS TV (Model OLED77B4PUA) and appreciate you letting us know about the dead pixels you’ve noticed after just one month. Having every pixel performing at its best is what we aim for, so let’s try a quick troubleshooting step to help restore those areas:

Troubleshooting Step:
• Perform the built-in Pixel Cleaning cycle:

Press the Settings button on your Magic Remote and select All Settings.

Navigate to General → OLED Care → OLED Panel Care.

Choose Pixel Cleaning and let the TV run the full cycle (this can take up to an hour). This process helps re-energize stuck pixels and often clears dark or bright spots.
LG TV – Troubleshooting Pixel Outage or Colored Dots on Screen - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306
After the cycle completes, please check your screen again. If the pixels remain out, there may be a hardware issue that requires further service. Please send us a private message on social media @LGUSSupport so our team can review warranty options and arrange any necessary repairs. We appreciate your patience and look forward to getting your OLED77B4PUA back to perfect picture quality.

—Renzo

Hello there, RexW. Thank you for sharing your thoughts on the LG OLED77B4PUA 77” OLED TV. We’re glad to hear you’re enjoying the stunning picture quality, and we understand your inquiry regarding the HDMI eARC behavior and TV tuner performance. To improve eARC stability with your Pioneer Elite receiver, we recommend ensuring both the TV and receiver firmware are up to date. You can also try setting HDMI Input Audio Format to Bitstream and eARC Support to On in the TV’s Sound > Advanced Settings menu. If the sound output is switching unexpectedly, performing a factory reset and disabling Simplink (HDMI-CEC) may also help resolve signal conflicts between devices.
https://www.bestbuy.com/site/lg-77-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6578055.p?skuId=6578055
For the built-in tuner, adjusting or repositioning your antenna, or performing a fresh channel scan, can often help improve reception quality. We’d be happy to look into this further for you. Please send us a private message on Social Media @LGUSSupport so our team can assist you directly. We’re here to help you get the most out of your LG home theater setup.
—Renzo

Hi, there. Thank you for sharing your experience with the LG TV (OLED77B4PUA) model. We understand how critical seamless streaming is, especially when watching live sports and local content. We're all about providing high-quality products that really meet our customers' needs and expectations. This model has amazing picture quality, but sometimes the streaming experience can be influenced by the app platform or connection method instead of the TV itself. For the best results, we suggest connecting your TV through a 5GHz Wi-Fi band or going with a wired Ethernet connection to boost bandwidth and cut down on buffering.

As for app availability, LG’s webOS platform is always growing, but some providers like DIRECTV Stream and Roku haven’t rolled out native apps for LG TVs just yet. A lot of folks use external devices like a Roku Stick, Fire TV, or Apple TV to access more apps while still enjoying that stunning OLED picture quality. It’s a great way to get the best of both worlds!

We’re here to help you optimize your setup and check out your options. Just drop us a private message on social media @LGUSSupport, and our team will be more than happy to assist you! ^Juvy

Hi there, Cemalettin. Thank you for sharing your experience with us regarding the picture quality of your OLED77B4PUA TV. We understand your inquiry about optimizing the screen quality. Your feedback is important, and we'd like to assist you further.

LG OLED TVs are known for their exceptional picture quality, with individual self-lit pixels creating perfect blacks and vibrant colors. To ensure you're getting the best possible display, we recommend checking your picture settings. Often, adjusting modes like "Filmmaker Mode" or "Cinema" can provide a more natural and accurate picture. Also, explore settings related to sharpness, noise reduction, and AI picture features, as these can sometimes impact the perceived clarity.
https://www.bestbuy.com/site/lg-77-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6578055.p?skuId=6578055
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions and guide you through optimizing your TV's picture settings. We appreciate your patience. —Renzo

Hi, Christopher. Thank you for sharing your experience with us. We understand your concern about the LG TV (OLED77B4PUA) model, especially given the red power light issue after such a short period of use. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.

As a first step, we recommend performing a power cycle by unplugging the TV for about 1-2 minutes and then plugging it back in to see if the issue resolves. Sometimes, this can help reset the system. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If the issue persists, we understand that you’re waiting for service, and we sincerely appreciate your patience.

Please send us a private message on social media @LGUSSupport, and our team will help you directly to expedite the repair process or explore other possible solutions.

We value your feedback and are committed to ensuring you have the best experience with your LG product. ^Juvy

Hi, Julie. Thank you for sharing your feedback with us. We understand your experience about the LG TV (OLED77B4PUA) model and the difficulty you've had with scheduling warranty service.
To help move things forward, we recommend visiting the LG Support Page, where you can register your product and submit a repair request directly. You’ll also find manuals, troubleshooting guides, and warranty details to assist you. If you prefer, you can also reach LG Support via 24/7 live chat or phone for immediate help.

For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy