Customer Ratings & Reviews
- Model:
- LW1521ERSM
- SKU:
- 11811017
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Cool cool air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puts out more cool air than I expected. Very pleased.
I would recommend this to a friendDo Not Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ac worked fine for about 2 months then started building up frost on the coils I contacted LG and was pretty much told to have it serviced myself which I did but it didn’t fix the issue. Don’t waste your money on anything LG because you will be left with a feeling ripped off
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LW1521ERSM) model. We understand your concern about dealing with issues like frost buildup on the coils, especially after already attempting a repair.
We recommend checking the air filter to ensure it’s clean, as a clogged filter can sometimes contribute to frost buildup. Additionally, the thermostat or refrigerant levels may need to be checked by a technician. Please send us a private message on social media @LGUSSupport with your model and the details of the issue, and we’ll be happy to assist you in finding a resolution.
We appreciate your feedback and are committed to working with you to ensure the best possible solution. ^Juvy
Solid Ac by LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Solid Ac so far. Just wish the Remote had a bit more Range.
I would recommend this to a friendLove this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers from Total Tech did a fantastic and speedily installation with excellence. Explained how to use device and informed me on heaters that would be good too. Excellent service Total Tech provided for this installation of AC unit.
I would recommend this to a friendReady for you, 2022 Summer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice air conditioning unit. Came quickly and set up was easy.
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to see this positive feedback! Welcome to the LG family. ^Jennifer
Stolen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it, it was stolen before I got too.
I would recommend this to a friendThey sent wrong AC to me, it’s a disaster.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't order AC in the busy summer, I guess they are too busy so sent wrong AC to me. I was forced to use it because I paid for 2 guys to install AC for me the same day as it delivered.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you informing us of the delivery issue you encountered with your LG Window Air Conditioner. Regrettably, since we are a third party and not the seller, you will have to contact Walmart with any questions or concerns. We apologize for any inconvenience you have experienced. ~Rita
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just good enough for 600 square feet. Not as good as advertised
No, I would not recommend this to a friendI would not recommend this item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air conditioner doesn’t stay cold. The compressor turns off way to fast and doesn’t come in for a while leaving you with semi cool air that doesn’t feel ideal while sleeping.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Never worked/bad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We installed it and it never turned on. Now I’m having trouble with retuning and replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Having A Heat Spell! But Don't Care!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We Love This AC Unit! Really Cools Down Our House! Reno Can Get Nasty Hot In The Summer! No Worries With This Big LG AC!
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to see this feedback! Welcome to the LG family. ^Jennifer
