Customer Ratings & Reviews
- Model:
- LMXS28596M
- SKU:
- 6328452
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year, the ice maker quit working. We have replaced it 3 times, and each of them is not working. On top of that, the LG warranty is only for 1 year. I have the Best Buy warranty; that is the only thing that is helping this situation. I do not recommend this product. Also... there is only a small area to put tall containers, such as milk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Built for Looks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful to look at, but space wise leaves much to be desired. The freezer trays barely hold enough frozen foods for a family of 4. God help you if you have more.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your product experience feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Broken refrigerator and NO tech comes to fix it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator a month ago along with a warranty. So it was delivered and immediately an error code pops up showing the mother board has a problem. I have made many calls for a service tech to come out to fix it! Given dates they will come and call to confirm but no one comes! I need help!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28596S) model. We understand your concern about dealing with error codes and the lack of follow-through on service appointments. We strive to provide reliable, high-quality products and excellent services and ensure a smooth and seamless experience. Please send us a private message on social media @LGUSSupport with your order details and any reference numbers you have for the service requests. Our team will be more than happy to assist you in expediting the technician’s visit and getting your refrigerator fixed. We appreciate your patience and look forward to helping you. ^Juvy
Who can make a decision?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and install was a terrible experience. The fridge door was damaged bringing it into the house and the water line was connected wrong causing significant water damage. The fridge is great but, Best Buy doesn’t build that. You buy from Best Buy for the service. After having the issue finding the right person to contact is a serious game of phone tag. Don’t bother going to the store that sold you the fridge. They can’t help. They just refer you to the corporate call center.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Good luck with trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is by far the worst to buy appliances from. Things don’t show up, people are rude and mentally abusive, when they do show up they show up broken and the workers say they can’t get the appliances in and leave small women to move things themselves
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator has issues after year warranty and Best Buy total tech doesn’t cover it . Don’t get refrigerator or total tech
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dion. Thank you for sharing your experience with the LG Refrigerator (LMXS28596S) model. We understand your concern about facing issues after the warranty period, especially when your service plan doesn't cover them. We strive to provide high-quality products and exceptional services to ensure a smooth experience. For any ongoing problems, we recommend contacting LG directly for support options. Our team can help troubleshoot or discuss possible repair solutions.
If you need assistance or have further questions, please send us a private message on social media @LGUSSupport. We're here to help. Your satisfaction is important to us. ^Juvy
Stopped working after delivery!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item stopped working immediately after deliver ... Best Buy is GREAT ... they are replacing it BUT IT HAS TAKEN A MINTH OR SO!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see your refrigerator was defective upon installation. If this replacement doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Horrible refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting months for the refrigerator back ordered got the refrigerator off alignment water system does not work need to wait three more months for a replacement
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Damages
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered the refrigerator with damages on handle and the side. And no help from Best Buy store or support center. I'm going to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Never ever use this company
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not EVER buy a thing from this crooked deceitful poorly managed company. Yes Best buy is not your friend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't get my delivery, very much dissatisfied with the delivery department, waited 13 days and after that they told me that I had to wait another 20 days for my delivery, totally disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the ordering, delivery and/or installation experience with Best Buy. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Need better service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disappointed the delivery persons never tried to unload the refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Installation failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was poor, damaged the door and left the job unfinished
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Love my ref ridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful styling. A lot of space for 28 c'. Instaview door is very convenient. Pressure for water is slight however it may be the length of the hose. LG has the best reputation from Consumer's report.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn
Looove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Fits my space, good capacity, nice design, looks great.
I would recommend this to a friendGreat fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great space for holding and accessing all items in refrigerator.
I would recommend this to a friendWorst refrigerator ever...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This almost $4,000 refrigerator was purchased in Nov 2017. and stopped working completely in Aug 2020. LG Customer service is the worst than their product. Service appointment was given in 4 weeks of time. We waited for 4 weeks and on the appointment day we got a text that they have to reschedule our service appointment????? Guess to when? In another month after the initial appointment. So it'll be 2 months before hopefully some technician can come and determine what the darn thing is not cooling. Then they will schedule another appointment to install or fix whatever part is not working good. So for a $4000 refrigerator stopped working after less than 3 years of time on Aug 30th, may be running again hopefully by Christmas time. This is ridiculous. LG should stop putting WiFi in their refrigerators and instead make a refrigerator that cools and works for more than 3 years. Anybody who buys an LG refrigerator is throwing their money away! I have similar complaints from many LG user friends and relatives. Unfortunately I didn't research their reputation before I bought this piece of junk. Don't make the same mistake!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
LG Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator. Capacity, convenience & design are all as expected.
I would recommend this to a friendFridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Love the tap feature on it. The second door makes for easy access
I would recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!! We never had so much room. freezer is well placed.
I would recommend this to a friend