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Customer Ratings & Reviews

Your price for this item is $1,099.99

Customer reviews

Rating 4.1 out of 5 stars with 17 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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76%would recommend to a friend

Customers are saying

Customers highly value the Gram 14" Laptop for its long battery life, light weight, and lightweight design. Many customers commented on how impressed they were with the battery life and how light the laptop is. However, some customers experienced issues with a glitchy screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Pros mentioned:
    Doesn't heat up, Light, Long battery life

    Rated 5 out of 5 stars

    LG light and powerful laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently was in the market for a new lightweight powerful laptop and found the LG Gram 14” model 14Z90N which is an amazing machine. It is by far the lightest laptop I have ever used and lighter than most of my tablets. LG was able to produce a durable machine with a long battery life as well. I was impressed with the fact that in order to gain access to the laptop the power button also served as a fingerprint reader for extra security. It was a nice tradeoff for using touchscreen machines with other ways to log in. The nice thing about this smaller laptop is that it has a high definition screen that makes the graphics stand out while streaming movies or surfing the web. The keyboard is backlit so it makes it easier to operate the laptop in low lighting scenarios. It is also packed with enough power from the 10th generation Intel processor and was able to handle all of my business uses of the machine with different software programs. I also noticed that even when I had the laptop sitting on my lap that it did not heat up like other laptops and was easy to maneuver around. I would highly recommend this laptop for friends and family looking for a lightweight powerful machine with great graphics for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Glitchy screen

    Rated 1 out of 5 stars

    POOR LIFE SPAN

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF ONLY I COULD GIVE ZERO STARS ! I have only had this 4 months and already having major issues. Week 2 of school zoom chats and my screen has glitched on a daily basis, completely freezing up. Even after restarting completely at least twice, the zoom chat is frozen into the screen. AWFUL!!! Great battery life, POOR life span.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane LG

  • Pros mentioned:
    Fast, Lightweight, Long battery life

    Rated 5 out of 5 stars

    A great multi media laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ultra-slim and ultra-light LG gram laptop with 14-inch IPS display is easy to bring on the go with you wherever you go because it is so lightweight. It has a long battery life (up to 18.5 hours) until it needs to be recharged. This laptop is compact and has fast speed and amazing graphics. The single solid state drive supplies plenty of storage (256GB) and USB Type-C connectivity offers faster data transfer as well as a smooth display of high-definition video. The screen with full HD IPS display gives precise and very clear images with bright vibrant colors from every angle. It has several ports: the power jack, two USB 3.1 ports, an HDMI port and one USB 3.1 Type-C port. It also has a secure lock slot, a headphone/microphone combo jack and a microSD slot. It has a Thunderbolt 3 port for 5k display, data transfer with high speeds and it is possible to charge connected devices without a separate power cable at the same time with just a single cable. I love the backlit keyboard so it is easy to type at night or in dark environments by just touching the power button. You can adjust the keyboard brightness for two levels. The keyboard is comfortable and looks stylish. The LG Gram’s audio speakers are excellent and have an intense sound. Overall, the LG Gram is lightweight, very portable, has an excellent vibrant display, awesome sound and has a long battery life. A great multimedia laptop that can handle all my needs whether work wise or for entertainment. I received this product at a discounted price in exchange for my honest review

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light, Long battery life

    Rated 5 out of 5 stars

    Lightweight heavy weight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop, small in size but large on feature is with the space you give it. It is fast and allows you to work on multiple applications. The camera isn’t bad, I’m just impartial to third party, which it takes quite well. It holds a charge for quite a while. You won’t hurt your shoulder from carrying it, and your studies or gaming won’t regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 4 out of 5 stars

    Nice Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how light weight this computer is and it fits nicely in my bag to take it wherever I go. I also like the picture and the sound quality and it's great for watching movies on line. This compute boots up quickly and I didn't have to install or update and it was ready to go right out of the box. I'm on my computer 5 to 6 hours at a time so the battery life is great. I also like that it has a fingerprint sensor that makes logging into your computer super easy for you and not anyone else trying to get into your computer. I received this product at a discounted price in exchange for my honest review, and I would like to thank The Insider for this opportunity.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    IMO the best laptop for your buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG Gram series is the ideal combination of value, performance and form factor on the market. This is the fourth LG Gram I have purchased either for myself, my wife and two employees. That is how highly I feel about the LG line. You immediately notice how lightweight it is yet, despite it's feel it absolutely lives up to the challenges of even the most rigorous travel. I have had mine for three years and it has been all over the world with me. I have literally, not figuratively, taken mine to Antarctica. It still runs as smoothly as when I first opened the box. The ability to charge the Gram series through the USB-C port is a huge advantage too. As my primary work computer it effortlessly runs multiple programs simultaneously. I typically have three Office products running along with QuickBooks and a web browser with multiple tabs open and I switch between them effortlessly with zero lag. I would easily rank the Gram series above notable competitors in the ultraportable laptop market.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Salesperson

    Rated 3 out of 5 stars

    Could have saved us money????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could get a lot more computer for my money, with Windows 11 coming out, lab tops and computers with Windows 10 Op-system's price goes down. Had I waited a week, or even more important, your salesperson could have shared that information with me. I except better from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Light, Long battery life

    Rated 5 out of 5 stars

    The best laptop now!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like light and fast this laptop. Battery life is great!

    I would recommend this to a friend
  • Pros mentioned:
    Light

    Rated 5 out of 5 stars

    Very light weight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter and 1st year as college. This computer is very light compared with others in this class and Consumer Reports rates this as #1. We'll see if the battery life lasts as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Light

    Rated 5 out of 5 stars

    Very good mid-grade computer for work or home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doe everything I need well, MS Word, Excel, stream movies etc. in a very lightweight package. It has excellent Consumer Reports review which is why I purchased it. I replaced a nearly new MacBook air because it wouldn't run Citrix workspace, which this machine does with no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Display issue, Glitchy screen, Warranty repair

    Rated 1 out of 5 stars

    Broke twice within 13 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Sept 2020. In April 2021 screen failed, returned under warranty. I was without it for six weeks. They replaced LCD display. In October 2021 LCD display failed again.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Light

    Rated 5 out of 5 stars

    Fast and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, light, lightning fast operation. Compact, with excellent camera. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THe Ultimate laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smallest, lightest, and most performance worthy laptop I've bought in the past couple of years! Highly recommend this laptop for students in an IT background (Software Development, Security, Programming)... This could also work well for people who want to use it for video editing. P.S. This laptop can be upgraded. Drop in a 32gb of Ram Stick and Have 40gb or Ram. Add an Extra nvme ssd. You are in the zone. P.S. The laptop is so light, you'll thank me later!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    LG Gram 14" Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG Gram 14" Laptop is lightweight, well-designed, and affordable. I highly recommend it.

    I would recommend this to a friend
  • Cons mentioned:
    Display issue, Glitchy screen

    Rated 1 out of 5 stars

    Died on 2nd Day

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loved the cute little laptop. The screen began to shake on the second day and a fragmented display of colors appeared. I did exchange for a new one. We will see how it goes.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great little laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with this purchase. I wasn’t looking for much as far as a new computer went, but this exceeded all expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Long battery life

    Rated 5 out of 5 stars

    It snaps

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know where to start about this LG notebook. It is slim, durable, and snappy! Upon arrival, the first thing I noticed was how light the package was and after removing it from its box (cutely boxed btw) I fell in love with its sleek profile. Setting up and getting started was super easy and installing the usual apps was no problem at all. The battery life is extraordinary, lasting as long as 9 hours under intense usage such as recording work outs, casting media, and doing some light programming. Definitely a 5 star and I'm considering getting one for my mother for Christmas! Edit: it's been about a week or two since I've gotten my laptop and wanted to update my review. First off, let me begin by sharing how fast device is, I'm able to cast instagram, browse reddit, AND download my favorite podcast. Speaking of speed, the user interface is super snappy, menus are clear without any clutter. But y'all, my favorite part is the backlit keyboard that I didn't even notice at first. It makes late night study sessions so much easier! I can't reiterate how happy I am with this computer!!!

    I would recommend this to a friend