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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 14 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the convenience of the touch screen feature, describing it as handy. They also appreciate the lightweight design, with one customer even calling it the lightest laptop they've ever owned.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Fast, Lightweight, Touch screen

    Rated 5 out of 5 stars

    Amazing Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is incredible! While certainly not cheap, you certainly get what you pay for. I wanted a light weight, large screen laptop that would have enough power for a multitude of functions. I use this laptop for everything, moderate gaming included, and it handles itself well. The solid state drives are large and fast and the laptop does slow down for anything. Short of hardcore gaming, this laptop will do it all.

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life
    Cons mentioned:
    Narrow 10 key

    Rated 5 out of 5 stars

    THIS IS A GREAT LAPTOP AND LIGHT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS A GREAT LAPTOP AND LIGHT -2.5 LBS BATTERY LIFE WILL WORK ALL DAY PLUS THE 10 KEY IS NARROW AND TAKES A BIT TO GET USED TOO- ESP LARGER FINGERS-HANDS OVERALL THIS HAS BEEN A GOOD PURCHASE AND WOULD RECOMMEND HAD THE LG GRAM 17 IN 2.8 LBS NICE BUT NO TOUCH SCREEN AND 256 SS DRIVE IF ADDED LARGER SSD WOULD VOID WARRANTY...…RETURNED TO COSTCO AND GOT THE 15.6 AT BEST BUY -SERVICE AND MANAGEMENT WERE GREAT HELP LW

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop for my needs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for school and it's been fantastic so far. I wear glasses for up close reading so I use the touch screen a lot to enlarge font and images. That works well for me. I like that it has numbers in a ten key location on the keyboard. I went from a 17" size laptop to this one, so it's been a bit of an adjustment as far as size goes. I have had no issues to date with the laptop, however, I installed antivirus software and it seemed to take over and my laptop went sideways so I got rid of the software and my laptop returned to it's original settings. I am undecided about the antivirus software issue at this point. That was my error and had nothing to do with the performance of the computer.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Long battery life, Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight. Easy setup and to use. Battery life is really long. Super thin. I like that it’s a touch screen and that the keyboard has a backlight as well.

    I would recommend this to a friend
  • Pros mentioned:
    Cad work

    Rated 5 out of 5 stars

    Great for CAD drafting and office work.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for my CAD work and office work. Convenient for working away from the office

    I would recommend this to a friend
  • Cons mentioned:
    Design flaw

    Rated 5 out of 5 stars

    Best Laptop!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: More than a year of use and it works better than expected. Cons: The power jack is too close to a USB port. When the power jack is plugged in it feels as if it is correct. But when checked by looking at the left side, the jack is in the USB opening. I am making a removable cover for the USB port so the charging jack won't go in the wrong hole.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Super light weight!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a medical condition that makes very difficult to pick up, hold or carry objects. This computer is so light, I can pick it up with one hand and safely carry it around. And yet it allows me to have a large screen. The touch screen is nice, but it has taken me soetime to get used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    LG Gram Computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lightest laptop I've ever owned. Incredible! Had issue with the mouse pad and it had to be replaced by LG under warranty. Had to send it to CA for repair. While LG paid for shipping, they used ground out to CA so I was without the computer for over 2 weeks! Painful!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Light and Powerful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this to replace my wife’s surface pro4. It weighs half what the Surface weighs and is twice as powerful. No brainer. She absolutely loves it. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    It's light!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working laptop and very light. Good battery, great graphics, handles everything I use it for. Touch screen is handy (:

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Robert was invaluable in offload data! The laptop is really great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable, fast and adaptable.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most reliable computer I've ever owned. It just works for everything.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Lightweight

    Rated 5 out of 5 stars

    LG Gram

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop and the weight of it is amazing. Ny computer guy always tells me that this laptop is so fast

    I would recommend this to a friend
  • Cons mentioned:
    Speaker location

    Rated 2 out of 5 stars

    Very slim, just like the audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very capable computer. It seemed quite quick. I had issue with the speaker location. The speakers are on the bottom of the computer on each side, right at the location that the speakers hit your thigh if you are using it in your lap. This makes the already struggling speakers useless. Further the addition of the 10 key shifts the keyboard to the left, so it's off center. I would go to place my hands to type and be off. They keyboard I might be able to get used to, The speakers were a deal breaker and I had to return.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your review of this LG Gram. I am sorry to hear that it did not meet your expectations and that you had to return it. Your feedback is very important to us and the audio concerns will be shared with our product team.

      If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
      Phone: 1-800-243-0000
      LiveChat:  https://www.lg.com/us/support/chatbot
      Email: https://www.lg.com/us/support/email-appointment
      Facebook Messenger:  https://www.facebook.com/LGUSA/
      Twitter: @LGUSSupport

      The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP LG

  • Customer reviews from lg.com

    User rating, 3 out of 5 stars with 3 reviews on lg.com.

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