Main Content

Customer Ratings & Reviews

LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Steam Gas Dryer - Graphite Steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 473 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 473 Reviews
  • Rating: 5 out of 5 stars

    Really Pleased

    Posted
    ZaphodBeeb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Super quiet and speedy. No setting for 'colors'. Not sure what to do about that. Settings for everything else, including 'Sanitary'. We have a special needs in the house and this is really important to have sanitary. We are running two of these washers and two of the matching dryers, stacked. With a busy family, I can't tell you the dividends of stacking two sets of washers and dryers. Forget the fancy car. Of all the 'dream' purchases you make in life, if you have a family, get a laundry room with 2 sets of stackable washer dryers like these. For what you spend, it will be the biggest time saver you ever invested in, and they take up as much floor space as a single washer and dryer. We now mow through laundry like washer gods. Not even an issue any more. Of course we had to redo our plumbing to have two water sources and two vent sources. You can see the picture of the work in progress. They weren't finished with the laundry room yet when I took the pic but we had weeks of laundry to do and I had to get started!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as advertised

    Posted
    DoctorT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Again as with the washer; I wanted to wait a month and half of use before reviewing the unit. I have not had an opportunity to use all of the features available yet especially the "steam" portion and probably never will as I usually do basic washing and drying. I gave this unit a four star because of the quality of construction. Within two weeks after purchase, a clanging noise was heard upon opening and closing of the door. It sounded like something was vibrating inside or the frame or support for the tumbler was loose. I called LG and they referred me to their contract warranty service -- Appliance Repair Heroes in the East Bay to set up a repair appointment. Knowing warranty services can sometimes be spotty, I looked up the Appliances Repair Heroes on Yelp and their review was 2 1/2 stars not what you would say exemplary so I asked them for another referral. LG referred me to a repair/warranty service in Alameda which I found out does not cover San Francisco. So I went back to Appliance Repair Heroes and arrange an appointment not knowing what to expect. On the day of the service call, Oscar showed up and he was very pleasant. He removed the top panel and front panels and had to bend back some of the supports for these panels which then resulted in repairing the noise. I haven't had any issues with it for the last month. This unit was a replacement for a Sears Kenmore Elite dryer which is actually functioning very well but was replaced because the color did not match the new LG washer. I must admit that the Kenmore Elite feels heavier and more balanced than this LG unit.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Product good, Installation bad

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The product is fine but the installation was very difficult. Five actual service calls and three cancelled service calls were required over more than two weeks before the product was installed. The dimensions on the product are accurate but not reliable because the product takes more space with plugs, hoses, piping and venting. The gas line sold to me did not have one of the required attachment pieces. The first vent kit that was ordered from Sears specifically suggested by the salesman was the wrong kit. The first kit had to be returned, at my expense, and the second kit shipped, again at my expense. Best Buy needs to assist customers with any side venting kits. Its ridiculous to sell a product and not be able to provide the side vent kit needed. However, every delivery and installation person was very pleasant and sympathetic but could not do their jobs in a timely fashion.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I get more laundry done faster

    Posted
    JanetC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm reviewing this washer and dryer combo together. I used to have a cheap-y stackable washer be dryer and I had to do about 4 loads a week and I felt it took all day! Now I can fit about 2-3 of those loads in this new washer/dryer and get it all done so much faster! I love all the various pre-set settings and it's nice to know when each cycle is complete with its little jingle. I was a bit concerned about the mildew issue that's prevalent in front load washers, but it's awesome that this washer has a magnet that keeps the door propped open a bit to let it air out. I haven't had it long enough to know if it's helped, and I've been making sure to dry out the extra water left at the door seal, so we'll see how that goes. So far it's been a game changer and I find myself wanting to do even more laundry and more often because it's so much simpler.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    NOT THE BEST OPTION FOR STACKABLE UNIT

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Not sure if these units are meant for stacking but not the best option. I had several units delivered and installed with each of them having issue and on the 5th delivery everything seemed to be in working condition. Issue's i had with first was a huge vibration that actually moved the units when in use. Second one that was installed leaked from the washer. Third attempt the the machines were so badly damaged that I had to not accept and the fourth one they couldn't remove the shipping bolts from the drum. All in all I really wanted to like my new purchase for my home and was really excited to have such a nice washer and dry but was left with wanting maybe a new set from a different maker. These units might work better when not staked but not an option in my home. My current units still have some vibration and do make some noise during some uses.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Exceeded my expectations

    Posted
    Brevard
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Drier: Dries! Short programs are useful! End signal can be adjusted. I like it. The problem is if you want to leave the door open, I do, the light stays on too! You can not turn off the light if the door is open. Not a loud machine! I got a white one I like it! Washer: It has many programs and I haven't used all of them. I do smaller loads in short wash and they come out clean. I think the shortest wash was about 15-20 min! The items don't get tangled up very much and not wrinkled very badly. The ending signal can be standar or musical both nice. The signal volume can be adjusted that I use! It doesn't require much detergent to clean. I have not added bleach to any washes! I don't use a powder detergent so I can not rate that. I got a white one and I think it looks nice. Very large capacity that I may need in the winter time with large items! I like it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent dryer

    Posted
    Phil123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My dryer died and it was too old to bother with repairing. I decided to upgrade both the washer and dryer for greater energy efficiency and new features. I've had them since July and am very happy with both of them. The dryer does a much better job than the old Maytag that it replaced. It holds more clothes, it's easier to load and unload, and you get a lot of control over temperature, dryness level, fabric type, etc. Even though there are a lot of options, the controls are fairly intuitive and the manual is easy to follow. Clothes come out less wrinkled, too. It's very quiet and does the job without any problems.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great dryer

    Posted
    dagwood
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this dryer on sale and it has been one of the best purchase ever! My 8yr old Samsung dryer was very annoying in a sense that it took too long to dry my clothes. The sense dry would always be inaccurate so we wouldn't know exactly when the load was done. This LG has the same function but much more accurate. It is also so much quieter than Samsung too. Even with the laundry door open, you only hear the clothes tumbling. The only thing is that it seems to vibrate a little more than the Samsung. The flow sensor is also a nice touch. Give me confidence the it is getting maximum heat. I also select the dryness level a step higher then programmed otherwise it comes out a little damp. Can't say how much I love the LG dryer. I won't be going back to Samsung.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A great choice

    Posted
    Breyer911
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We looked at several different dryers before finally making a purchase. We chose the LG for several reasons. Just looking at the exterior its a beautiful color and look. The controls are easily read from the front display which is very easy to control. There are many available preset options or we can customize them as needed. When the dryer was delivered it was a quick install. The directions were clear and easy to follow. With over 20 laundry loads under its belt, I can tell you it works GREAT. The clothes are all dry when the cycle is complete. The dryer is also very quiet when running!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so good. Excellent experience

    Posted
    MikeH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let's be honest here first of all...I'm not the primary user for this product. I'm incredibly lucky to have a very supportive wife. This review is based on what she tells me, really nothing more. Initial impression is that there is a learning curve after coming from another brand. You get used to certain things, and they may or may not be on the new one. Once getting through the basics, the dryer has proven to be efficient and quiet. There are a lot of options for drying and not all have been tried. The steam option does make a difference especially with static. At this point all is well and the experience positive. Would recommend the unit.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Dryer

    Posted
    AnnM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wow. I didn't know what I was missing until purchasing my new dryer. This dryer is efficient and dries my clothes just right, not over drying, nor under. It has many settings too. There is also a steam function that I used once on a wrinkled skirt. This function might be good for wrinkled shirts that needs to be ironed right away. Not sure how much I will use that function. The dryer is not loud and plays a jingle when it's done. I am happy with this purchase. My last dryer was not very good. I should not have waited so long to purchase this new one. Needless to say this was a good purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent choice, no regrets

    Posted
    Leejerryj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer does all that it needs to do, without being overpriced and including features most people won't need. It is not the top of the line, but it has great capacity and dries loads quickly. The anti-static feature works great, removing the need to use dryer sheets for those that are allergic to them. It also has a feature that tumbles the load after it dries to keep the clothes from getting too wrinkled in case you wont be there to take them out right after they are finished. It is quiet, and attractive. With Best Buy's price matching, I found them to be the best deal around over all, even beating out Costco. They even threw in a 3 year extended warranty!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LG Ver nice, but Best Buy must improve the CRM

    Posted
    Fernando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It was impossible to talk to an attendant the week-end before the installation, the CRM of Best Buy was the worst I experienced, I lost 3 hours. Karalyn Sartor Vice President Customer Care sign the emails but never answered any email. The web site of Best Buy was not clear about the connections for the dryer. Although the installation was included in the purchasing price the people of Best Buy didn't install it because they said the connection we bought was not the proper one. So we hired a constructor that did an excellent job but we had to pay that an Best Buy never offered me a reimbursement ... The dryer LG works perfectly well. We recommend this appliance

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great product but lousy bestbuy exeperience

    Posted
    SnekithanSonOfJesse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After much investigation, i went to buy a product (DLGX3371W), at the time, it was on sale for $749. I have checked the floor model and asked sales guy that i am decided to buy this product. I told him that i want to apply for best buy credit card to get some saving, he applied credit card, then, he said the product is not available, floor model is also not available. Then he showed other products finally i bought DLGX3571W for $989.00 which is $250 more than my budget, after 15 days of the delivery, price of DLGX3571W gone down to $800, I went and asked, they said NO. I would not go and buy BestBuy next time.period.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Large capacity dryer

    Posted
    Spitsucker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I haven't had this dryer long enough to use all the settings yet but I love the ones I have used. I was glad I read the reviews before I bought. If you just use the basic settings your clothes will not be dry as the dryness detector in the dryer turns it off before they are really all the way dry. But just customize your setting one step up and it works wonderfully well! I love the sanitize setting, I use it for the pillows and comforters that I keep in the living room on the couch. So far I love this dryer!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Dryer so far so good

    Posted
    lovelaac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this dryer after thinking my old dryer was broken but actually had a clogged vent. Went ahead and kept it so far working good. Very quiet and dries fast. When we first connected was not working due to our clogged vent but when I called BEST Buy they were so helpful with suggestions especially saying really needed to clean vents since it had been 18 years since it was done. They even said I could return since the previous unit was actually not broken. It was the vent. We kept and hope it last a long time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    CarolMMM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Haven't really used the steam functions much yet, but could have done without the steam. As for the rest of the dryer functions, this is the best dryer I have owned. Clothes come out just right and nearly wrinkle free. I have always ironed my clothes but now I am ready to retire my iron! I had to have a nozzle installed so the dryer would work with LP gas. Just an FYI to anyone else that has to do this, the nozzle is located in a very difficult to reach place on the side, which also requires that the front of the machine be removed. Over all, I am very pleased with this dryer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A very good buy

    Posted
    Recey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Having used the dryer for over a month now I can truly say I am loving my purchase. I have been without a dryer for over ten years and it has been difficult. This dryer has eased my worries and have made washing day not as bad. My one compliant is the amount of lent I must empty from the dryer. It doesn’t stay on the trap and therefore I must clean lent from the inside of the door and some of the lent is going past the trap and down into the hole. I will keep y’all updated as to how this affects the dryer long term. Overall it’s a good product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good, but not great!!!

    Posted
    face24
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I definitely like the dryers many settings. It has many capabilities, and does a very good job of drying my clothes. However, what I've found on the automatic setting when there are different cloths of clothes, it doesn't always dry everything thoroughly. The setting that I do truly enjoy is the 'steam refresh' setting, it does a great job of refreshing your clothes to make them wrinkle free. That said, I would highly recommend this dryer to anyone, just be careful, when using the automatic setting, to ensure your clothes are completely dry before unloading.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    41 days old & needs service

    Posted
    Cheleann

    This dryer was delivered on 6-07-18, and on 7-16-18 it started sounding like a lawnmower when I turned it on! A brand new dryer should not need to be serviced. The lg repair person was supposed to be here between 1-5...its is after 7pm, and he is not here yet! Best buy won't take it back (its past 15 day! Lol) and they have the nerve to say we should have bought their warranty! No! The dryer should work! I don't want this dryer and I'm disputing the charge!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to see you are having trouble out of your new dryer. We would be happy to look into the repair to see what is going on. If you have not already, please reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can help you with this. ^CP LG