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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.5 out of 5 stars with 547 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

91%
would recommend
to a friend

Customers are saying

Customers are positive about the FRĒ Case's protection and water resistance, with many praising its ability to safeguard their phones from drops and submersion. They also appreciate the case's design and color options. However, customers are negative about the case's susceptibility to dirt and the screen protector's tendency to scratch or trap air bubbles; some also find the price to be high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 547 reviews
  • Rated 5 out of 5 stars

    Life proof

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work a mix of jobs and with the ever changing environment I maybe in I always enjoy having a Life proof case to help protect my phone even more! Dust proof, shock proof, water proof, and best one of all kid proof! After getting a new phone they always go in a life proof case period!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed for the price and brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case for about 6 weeks and is driving me crazy. The waterproofing by the camera stopped working a few days in and when I used my phone in the rain the entire case fogged up ruining all of my hiking photos. The plastic latch over the lightning port has also chipped after less than 2 months of use (not a huge issue). The absolute worse thing about this case is the "rainbow effect" that looks like oil in between the screen and the inside of the screen protector. I have tried so many things to fix this and nothing has worked (a quick Google search shows this is a widespread issue). This case was a complete waste of $80 and I do not recommend it to anyone.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there pgiorgi1,

      We're so sorry to hear that your FRĒ series seems to be running into a couple of practicality problems! We totally understand why this would be frustrating, and our LifeProof Lifeguards would love to save the day with a warranty claim. Please feel welcome to give them a call at 1-888-533-0735, and they'll gladly dive in for the rescue with a replacement case in tow. You'll be enjoying epic protection again before you know it!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 3 out of 5 stars

    Phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems very well built. Phone still looks like new in this case after a year of use. The only issues is the rubber didn’t hold up on the sides and the screen is very easily scratched.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      HI Payton,

      We're glad to hear your iPhone is looking great under the watch of this FRĒ case. The good news is we have a great case warranty that's calling your name.

      Please feel free to give us a call at 1 (888) 533-0735 or visit our online Support/Warranty page on our LifeProof website and we'll get you back on track to epic protection!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 3 out of 5 stars

    The protection I need but could use improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the case in general between the protection and the looks but the downside is when I’m on a phone call the person on the other end of the line cane barely hear me which gets annoying because I have to talk way louder

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there MichaelB1227,

      Uh oh - sounds like your sound signal is getting lost amongst all of the FRĒ's protective barriers! Not to worry - our experienced representatives know exactly what to do. Just give them a call at 1-888-533-0735, and with some simple troubleshooting tricks, they'll have you back on track to crystal-clear phone calls before you know it!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay case and provides an extra bit of security from water and drops for a phone that is water resistant anyway. I have had other lifeproof cases, and like those, the weak link is the soft rubber mute button and cable door which usually wear down and leak after a few years. The major design flaw is that the case makes the phone screen shut off when you are in phone mode as if it were up to your ear. This makes it almost impossible to use apps while on speakerphone.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Keep in mind, we have a great warranty, so we'd be more than happy to get you a replacement case if you're currently running into any issues with it. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Really tough case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this case for my work phone. My last purchase I just replaced the old one. I have had several of these cases and they last a very long time and are absolutely as durable as they claim to be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my husband, the one that breaks phone like crazy!!!! Well I got smart and ( thru the suggestion of a Best Buy associate) bought this case. My husband hasn’t broken his phone yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pool case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer slimmer cases personally but I bought this case for the summer since I’ll be pool and beach side quite often. It provides great water protection and helps me get those fun water shots

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good slim case that’s waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe the case doesn’t add much size to my Xs iPhone. There’s no issue with muffled sound when I’m talking to others the case does not seem to restrict the sound coming from the iPhone speakers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hopefully this one lasts longer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The button on the last fre case I had broke after 6 months. I didn’t have time to go through the warranty replacement because I was traveling the next day. Let’s hope this one is more lifeproof.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lifeproof isn't what it used to be

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Lifeproof loyalist for many many years... however the coating over the camera lens (which is the entire reason I have an iphone X and a waterproof case) rubbed off within a month of use. In general the past few lifeproof cases I've had have been a considerable notch down in the quality department. I now have the BodyGlove knock off version that was $20... and have no complaints about it.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Bhamhappy,

      We’re sorry that the plastic over the camera lens on this FRE Case let you down after a few months. We understand why this would be disappointing and if you still have this case, we’d like to help. We can easily get a warranty replacement lined up at the link below.

      https://www.lifeproof.com/en-us/warranty-claim

      Of course, if you have any questions, please contact us at this link. We are happy to help!

      https://www.lifeproof.com/en-us/contact-us

      Kindly,
      LifeProof Customer Service Team Lifeproof

  • Rated 3 out of 5 stars

    Phone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case seems like it doesn’t fit well, like their is a bubble no matter how many times I fix it and I have only had the phone less then 2 weeks

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i wasnt sure if to buy this case but i decided to try it out plus i got is on sale so i decided to go for it and so far its amazing i love how everything is sealed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth the value of protecting your investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth every penny. great quality. baby slobbered on it and none got inside. don't carry any thing else in ur pocket, especially keys.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is hard to open and close but once closed phone feel secure and safe. Really one of the only cases with a screen protector build in.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi RamPark,

      Our apologies that the installation process for this iPhone Xs FRĒ ended up being trickier than expected! We're glad to hear that your phone now feels safe and secure, and we're confident that the FRĒ should continue to protect your investment for a long time to come. If you have any future application issues, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll always be glad to provide further assistance!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rated 3 out of 5 stars

    Sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is nice. It does the job of protecting the phone. The only problem is the clear plastic phone cover seems to scratch easily.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Mike,

      We're sorry to hear that the screen protector on this FRĒ series seems to be holding you back from totally falling head-over-heels for that case! Not to worry - our awesome representatives are ready to clear things up with a warranty claim. Please feel welcome to give them a ring at 1-888-533-0735, and they'll be more than happy to send over a brand-new replacement case in no time at all!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Always a great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several LifeProof cases as I have updated my phones. My work requires a tough case. Even when it gets worn out LifeProof has always lived up to replacing them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! This is exactly what I I was looking for and when I found it I was really really excited! I love shopping at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product glad I bought it before it sold out . I love the coloring on the case . I love life proof cases all I will use for my iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALWAYS LIFE PROOF

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE life proof case . Keep the phone perfect this is the 3rd phone I have bought a lifeproof case for. Keeps the phone in new condition!!!!

    I would recommend this to a friend