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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 590 reviews

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85%
would recommend
to a friend

Customers are saying

Customers have good things to say about the frē Case's protection, water resistance, and lightweight design. Many appreciate its snug fit and ease of use, although some find the sound quality to be somewhat muffled. A few users experienced issues with the headphone jack and reported lower volume levels when the case is on. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 590 reviews
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Practical, expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping this would be exceptional. It was very expensive, so I was hoping for the best. I have a hard time hearing out of the phone... and people say the same thing about me talking. I have dropped it a couple of times and no breaks, so that is good. The case is very bulky though... doesn't fit easily into pockets. We purchased two... one has had to be replaced because the plug would not stay in on the bottom. I have never used head set, so I have never pulled the plug out, but I am finding that the tab that keeps the plug in is coming off... which is completely frustrating, because you need to open the case to put it back in. I think that is kind of a design flaw. Maybe I need to get mine replaced too. I would expect more for the price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Practical, expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping this would be exceptional. It was very expensive, so I was hoping for the best. I have a hard time hearing out of the phone... and people say the same thing about me talking. I have dropped it a couple of times and no breaks, so that is good. The case is very bulky though... doesn't fit easily into pockets. We purchased two... one has had to be replaced because the plug would not stay in on the bottom. I have never used head set, so I have never pulled the plug out, but I am finding that the tab that keeps the plug in is coming off... which is completely frustrating, because you need to open the case to put it back in. I think that is kind of a design flaw. Maybe I need to get mine replaced too. I would expect more for the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Great for someone with "butter fingers "

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something durable and they are usually ugly. This item had great color choices, very durable and not too bulky. It has sustained a few drops and does not leak under water. Sometimes the volume buttonso are hard/awkward, but, I am getting used to them.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Great phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof Fre case is not bulky. It has a lot of good features especially water resistant and it really protects your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect case for Samsung S6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, sleek and sexy. Feels great, not rubbery, but definitely has enough give to know it's protecting my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Difficulty hearing phone calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case would be great but I have difficulty hearing when I'm on a phone call with it on. I have had lifeproof cases before and did not have this problem. I even exchange the first one thinking maybe it was defective but the second one is the same

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Shell,

      We’re sorry that this FRE case is giving you trouble hearing people. Of course, a slight degradation of sound can be expected when a speaker is covered in a case, but this impact should be minimal. Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first. Try and pay special attention to make sure the speakers on your phone are lining up correctly with the vents on the case. This will allow for a clear path of sound. If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great. My gf got it as she's a dog groomer and gets wet all the time. There is one downside however, I can never hear what she's saying when she calls unless she takes the case off.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Cpezo,

      That’s great that the FRE case is taking care of your girlfriend’s Galaxy S6. She should not have to take her phone out to have a normal conversation though. We’re sorry that you both are having to deal with that frustrating situation. Please give us a call at 1-888-533-0735 and we will be happy to troubleshoot and, if needed, set her up with a warranty replacement.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection, Waterproof

    Rated 4 out of 5 stars

    Searching for a quality case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this case for about 2 weeks and so far I love it. I was concerned about the front of the case being white but it actually has not held stains like I assumed it would. It's a very ice looking case. Especially if you like a crisp and mature looking case. As far as the waterproof aspect I gave it a test run prior to putting my phone in the case. I closed all openings and submerged the phone in water for 32 mintues. Upon taking the case out of the water there wasn't a single drip of water inside the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waterproof works just like its advertised. Love the color. Dropped several times with no damage to screen.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Headphone jack

    Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case but the plug for the headphones falls out and I have nearly lost it several times already. I was impresses when I did they pre use soaking in the water, it worked!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    New S6 cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had life proof fre cases for my old Samsung S4 and S5 phones, iPod touch 5, iPad mini 3 and now for my S6. Love the products and customer service as well. This new case is nicely built, not too bulky, and feels good in the hand. I had the otterbox defender series on my new S6 from the day I bought it with the intention of getting this case when it came out. This life proof gives me piece of mind and the ability to take my phone anywhere I go...

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Too light of a color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case but I wish it was a stronger color. The back of the case color is awesome but the front is a little to light. It looks like it will last for as long as the phone and maybe even longer considering who makes it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I cannot complain about this case. It's protecting my phone, and not as bulky as an Otterbox.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for one purpose only, and that was to make sure water doesn't get in my phone. So far it works. The only down side is, that your speaker for music and listening is very low, because of the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    solid case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case feels very protective, yet slim. Have not tried testing the waterproof claim. I really interpreted that as more of a protective feature than practical. The only negative I've noticed is that the case does make the volume seem more muted when you are talking on the phone. I bought this case on sale, worth it for the price I paid but I don't know if I'd feel comfortable paying full price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I have with this case is the camera section of the came is constantly fogging up. With that said, it protects my phone and that is why I bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Too good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case does everything it said it would and more, a little more than one would hope. It's built to prevent things like dirt, dust and water from getting inside which also means, unfortunately, things like sound and heat have a hard time escaping as well. So the sound is a little hard to hear at times. I think the biggest concern is that it heats up sometimes, way more than it should. Which ultimately will effect the performance. But yeah, it's safe from the outside world.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Depends on what u need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great if you drop it or if you really need waterproofing. Bad thing is it really effects sound quality. Cant hear as well and really quiets ringtone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack

    Rated 2 out of 5 stars

    It's just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this case and I sort of do. It's a good case for protecting your screen and the phone against drops but that's about it. The pieces that were supposed to make the case water tight came off within two weeks of use, I rarely use my headphone jack and the piece popped off twice before it finally disappeared. It's simple and aesthetically pleasing but a poor excuse for a waterproof case when the pieces making it waterproof don't even last a month of soft use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Love*

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone case, durable, sleek, waterproof and well worth the price.

    I would recommend this to a friend
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