Customers are delighted by the Fre Protective Case's excellent protection and water resistance, finding it easy to use and a perfect fit for their iPhone 11 Pro. However, some customers expressed concerns about the screen protector's susceptibility to scratches and the relatively high price. A few also mentioned issues with the charging port cover's durability.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 210 reviews
Pros mentioned:
Protection
Cons mentioned:
Charging port, Screen protector
Rated 3 out of 5 stars
iPhone 11 Pro
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case is great when it comes to protecting your phone. Case is bulky but does it's job. The only issue I had was that the flap at the bottom where you charge your phone broke off in less than a week. I was very upset. But overall its a great case, had it about a month already no issues with the screen having air bubbles.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about the damage to your FRĒ case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case! Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best, LifeProof Customer Service Team
Pros mentioned:
Water resistance
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
Careful not to break it when no phone inside
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got a day of underwater photo/video shooting in this case. Not a drop of water made it inside after about 5 hours of using it in a 7ft deep pool.
Unfortunately the front screen cover started peeling off before I got to use it again. Tip: when there is no phone in the case, be very careful not to let anything push on the screen. I think that’s what broke mine.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about the damage to your FRĒ case, but we're glad to hear that it was by your side for all those awesome underwater photos! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, or file a claim online, here: https://www.lifeproof.com/en-us/warranty-claim
Best, LifeProof Customer Service Team
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 2 out of 5 stars
Defective?
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased this case for my new iPhone 11 Pro. I am a long time user of Lifeproof cases and usually do not leave the store without one on my phone. The case is slime and does a good job protecting the phone. The PROBLEM with my case is that the screen protector of the case is apparently sticking to my phone's screen and creating blotches and makes it hard to see the screen. I tried to make a warranty claim with Lifeproof via their web site but the case is not an available option. So I guess I am going to try and exchange it at the store.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about your frustration with your FRĒ case! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If that doesn't help, give us a ring at 1-888-533-0735, and we can get you taken care of.
Best, LifeProof Customer Service Team
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
Get air pockets
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No how many time I clean the protective glass or the iPhone screen it still looks like I have water under the protective screen.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there,
We're so sorry to hear this. We assure you this is anything but normal. Please feel free to give us a call at 1-888-533-0735 and we'd love to dive in with some troubleshooting tips that should clear this up!
Best, lpcst
Rated 4 out of 5 stars
Appears to do what it says
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have not tested for waterproof. Case is lite. Traps some air bubbles.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
360 protection and light
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've always utilized lifeproof cases with my Iphones. I was surprised when this model came on line. Still provides 360 protection and in what seems to be a lower profile, slimmer and lighter version. Easy to install, however I had to fickle around with the inner rubber gasket for about 10 minutes before it would finally stay in place long enough to close the case and get a proper seal. I like how the case feels in my pocket, the smoother rounder edges make it easier to retrieve from pockets.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Price, Screen protector
Rated 4 out of 5 stars
Great protection!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been a longtime Lifeproof fan and although the case is expensive, it gets the job done and protects your phone very well.
This particular model has a flaw, no matter how well you clean your phone or the case, once it is on and sealed, areas of the screen protector become stuck to the iPhone’s screen creating an oily appearance which is not very attractive considering the price tag.
Since I only use the case for outdoor events, this was not a deal breaker. If you plan to use the case full time, take the screen flaw into consideration.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
iPhone Case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case protects iPhone. Have had numerous cases over the years. This one works very well. They have improved this case Fre over the last one I had. Easier to silence phone with this case. Still have issue with screen protector causing some distortion on screen.
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 5 out of 5 stars
30 hours Submerged in the Ocean
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is the best water resistant case you can get for under $100. I had my phone on a mount to hold for filming while at the beach once. The water was not clear at all and waves were a little more than average rough. I dropped the phone in the surface and despite my best efforts to hurry and pick it up, it got swept away pretty quick, and although I looked for a couple hours everywhere in the surf for it it was gone. I even flew my drone over a couple times in hopes that maybe I could spot it. Eventually I had to give up, the sun was setting soon so I just accepted it was gone. Later that night, I went ahead and put a lock on the phone with a "lost" notice on the screen that Apple lets you do remotely, along with adding a message, so I left the hotel I was at and my name. You never know, someone could've found it and since iPhones are next to impossible to unlock, there is the remote chance someone might just turn it in to be nice. The night came and went and it was nice not having a phone on vacation at the beach. The next day we were out again and enjoying the sun, and I already had checked out how to file for a new one as soon as we went home. Later on in the afternoon, we decided to go to our hotel, and plan for dinner, and maybe take a nap. At the room, I had a message light blinking on the landline phone in our room so I called and the clerk in the lobby told me someone had found my phone washed up on the beach a little earlier and saw the message and brought it over to drop it off. I was so happy, and surprised, because that meant my phone survived in the surf over night, more than 24 hours submerged, and when I picked it up it was working perfectly thanks to being protected by the LIFEPROOF Case, which is now the only case I will ever use for any mobile device ever!
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 4 out of 5 stars
Lifeproof for new iPhone 11 Pro
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Can't go wrong with a LifeProof case! Nice sleek design, easy to put on. Great way to protect the new expensive iPhone 11 Pro. My only complain is the protective cover on the case clings to the front display of the iPhone causing bubbles. It doesn't matter how you put it on, how much you clean it. You can't prevent it. Hopefully, over time it will go away.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
I needed a Lifeproof cover so bad!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I previously owned a Lifeproof cover for my old iPhone and I loved it. Now I needed a new cover for my new phone!I’m pretty rough, always doin something, and I drop my phone a lot . I wish the ‘face part’ had a glass cover/and/or was replaceable. I already scratched it the first week I had it.
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Great protection, distorts image
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the life proof fee cases to protect my phones ever since iPhone 4. This case seems smaller than the case for the X, however it give a weird bubble look to the screen. I’m not sure how to correct it since it wasn’t an issue on my last ten cases, but since putting it on the 11 a majority of the screen has these bubbles from the screen protector laying against the phone screen. While it’s annoying, it’s still better than a cracked screen so I’m dealing with the hassle.
Button function is good in the case, silent/ringer switch become a twist switch, charger port is redsigned as well and seem like a better design, but hard to open with gloves on.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi, PFlem! We appreciate you being part of the LifeProof family for years! We were very sorry to learn that your most recent experience with the FRĒ for iPhone 11 Pro has been so disappointing, and we absolutely want to help make this right for you! We are confident that we'll be able to help clear things up with some handy tips and tricks or even a brand-new warranty replacement if need be, so if you'd like to give this another shot, please do feel welcome to give us a quick call at 1-888-533-0735, and we'll always do our very best to help!
Kindly, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
Surprised - but follow instructions!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So I have never been a big fan of cases with screen covers, but I am a big fan of Otter/Lifeproof so I gave this a try. Be warned, do NOT use any type of lens or screen cleaner prior to placing this in the case or you will have the cover sticking to the glass screen. If you are like me, it will irritate you. I was able to correct my error after the fact so learn from my stupidity. I enjoy the case and all of its protection. Great feeling knowing all aspects are protected yet it's has a very slim profile.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great case
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Life proof cases are great and work great. Used this for floating the river
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
It was ok
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Makes it hard for people to hear you talking on speakerphone and it leaves a spot on the screen that looks like grease I took it off and got a different case
No, I would not recommend this to a friend
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Good quality for the price
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s a 90 dollar case, but for a 1000 dollar phone that’s not bad. My only gripe is the inner part of the case needs to be anti dust as that it picks up a good amount of particles when your pushing things together. The air bubbles are also annoying, but after a few tries they all went away. As long as you minimize them, after the case seal acclimates the one or two will disappear as that screen protector doesn’t really stick to the screen, it’s just slightly in front of it - but doesn’t affect the touch or haptics.
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 4 out of 5 stars
Great protection, screen clings as if wet inside.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My old iPhone 6 fre case was great. I wanted water resistance and drop protection, which these gave. However this new one clings in patches to the screen as if there is moisture inside, and it started right from the first dry application. I’ve removed it and wiped it down, but still the same patchy screen clinging which makes it hard to see the screen. (Have to tilt the phone to see the screen because of the glare at the large patchy spots.) May have to return it once stores reopen.
No, I would not recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 5 out of 5 stars
iPhone 11 Pro Case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I frequently drop my phone but also use it for phone calls regularly. The case protects my phone well, especially from water because I am in very humid environments often. Not only does it protect my phone but unlike previous Lifeproof cases there are no issues with my voice being muffled to those on the other side of the phone call.
I would recommend this to a friend
Cons mentioned:
Charging port
Rated 4 out of 5 stars
Works great!!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is very slim. I’ve used lifeproof for a very long time now and haven’t had any issues. There are two things I don’t like about it.
1- The charging port flap. It seems like it could be easily torn off or wear out due to the piece that connects is thin.
2- The ringer on/off dial. I’m not a big fan of having to turn the dial. I can see prolonged use would wear it out sooner than later.
Those are the only two negative things I have to say. It’s a great case other than that.
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
LifeProof casing rating
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I actually bought a few of the LifeProof cases for different phones I’ve had so I can give you a honest review! The toughness of the case is great and the design is as well. However, when I use my speaker phone on calls, the other person cannot hear me AT ALL! I’m assuming, how the casing covers the mic. The screen works ok but I feel like it should be harder..?
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi, Brendon!
We're sorry to hear about your frustration with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers and microphones. If you continue having issues, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us