Customers highly value the great protection and quality of the FRĒ Series Hard Shell case for Apple iPhone 13 Pro Max, frequently praising its waterproof capabilities and ease of use. However, some customers expressed concerns about the screen protector's susceptibility to scratches and the impact on Face ID functionality. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 186 reviews
Pros mentioned:
Waterproof
Rated 2 out of 5 stars
It feels cheaper than it’s astronomical price!
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I thought with this case being expensive the quality would be high end, but it really does feel like cheap plastic! The only pro about this case is that it’s waterproof dust proof but when testing the case in the water I opened up the case and the water seal proof lining feel out! I’ll just stick to my OtterBox.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Bad product
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case came with some type of oil in the camera lense. Had to buy another one due to the fact that lifeproof was out of stock. I made sure this new one was clean.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hmm...an oil slick over that camera cover definitely wasn't in the design plans for the LifeProof FRĒ, so we're not quite sure what to make of that. But we are sorry that you had a grimy experience that led you to move on from the case. Sounds like you've landed on something else entirely, but if we should pique your interest again at some point down the road definitely give us a call at 1-888-533-0735 with any questions and we'll always be happy to talk shop!
Best, LifeProof Customer Service Team
Rated 1 out of 5 stars
Got a used phone case
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They send me a used phone case! So dirty and had scratches! Will return!
No, I would not recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Could be better
|
|
Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its a great case overall, the only downside is that the built in screen protector is plastic and will scratch up pretty easily and pretty quickly. Other than that its a great case it protects well.
I would recommend this to a friend
Cons mentioned:
Charger port, Screen protector
Rated 3 out of 5 stars
Works ok but spend the $ for a more solid case
|
|
Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am not sure what I expected for the price. It does the job ok but screen portion of the case is not as tough as I would have liked. The plug in the charger port regularly pulls out of piece that keeps it secured to the case. I have to put it back together often. I guess I should have stepped up and spent more money for a different brand.
No, I would not recommend this to a friend
Pros mentioned:
Case quality, Protection
Rated 5 out of 5 stars
Perfect case
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good case . Satisfied with my purchase . Especially of how hard it is to find a good case . I had one before for 3 years until now it came apart just a tiny bit . Very good for blue collar workers .
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Cons mentioned:
Screen protector
Rated 5 out of 5 stars
This case has been put to the test, in my eyes.
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is a great as the previous model protection cases. I left my phone on my truck and drove off. It hit the road hard and my neighbor behind me ran it over. I flipped out, because it’s a day old, new iPhone 13 Pro Max. Luckily enough, the one didn’t have any damage, and the case only has a few scratches. I fish a lot and I’ve dipped my phone in the water to get fish release footage. No issues here. I work in commercial buildings and get grease and dirt on my case, and it’s easy to wipe off. HOWEVER, the only complaint I have is the plastic screen protector that gets scratches easily, but would rather it be the plastic screen, than my phone glass.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Does it’s job
|
Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does it’s job but the camera looks like crap cause the protector is scratched so I just have to remove the back for photos but great for protection.
I would recommend this to a friend
Pros mentioned:
Waterproof
Rated 4 out of 5 stars
Great but…
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wanted a waterproof case for my iPhone and heard good things about this one. Bought it and used it in the pool. Great quality underwater for video and stills! My only reason for giving it a 4 star rating is because the plastic lens cover almost immediately showed scratches and wear on the blue film that covers it. This makes for pics to be slightly blurry and not as sharp as it should be. Only the lens cover over the camera lenses shows scratches and rubbings, not anywhere else on the case itself which is odd as you would think since it’s slightly recessed from the case that the case would show markings of some sort. I’ve used an Otterbox for years without this issue being this bad. I’ve read from other users who had the same experience going from Otterbox to Lifeproof. Someone used nail polish remover to get rid of the film which they said cleared it, but I don’t know if doing so affects the case underwater at that point. I’m guessing it’s similar to scratch coating used on glasses but I’ll probably contact Lifeproof to get a replacement due to the cost paid. I’m going to get an Otterbox again to use when I know I won’t be needing it for underwater shoots.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Thanks for the heads-up on the camera lens cover complications you've had with your FRĒ case. LifeProof and OtterBox have actually been under the same company umbrella for over a decade, so you really shouldn't be experiencing anything unusual with the case given our recent announcement of LifeProof products officially being marketed through the OtterBox brand.
All that aside, let's take things from the top with a brand-new warranty replacement to make sure you're able to snag clear snapshots going forward! Just ping our friendly Otters through the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Cheers, OtterBox Customer Service Team
Pros mentioned:
Ease of use, Waterproof
Rated 5 out of 5 stars
love it!
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great case! sleek & waterproof, easy to install, easy to clean
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 5 out of 5 stars
Awesome case
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Second time I bought this case had the last one about a year and a half. These cases can really take a beating and yes absolutely water proof just be careful not to lose the blue o ring and the charger port cover other than that excellent product will buy again when I need a new one.
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 4 out of 5 stars
100% Protection
|
|
Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Water Proof, and perfect for vacation at the beach. I swear by this case and brand anytime I travel.
I would recommend this to a friend
Pros mentioned:
Water resistance
Cons mentioned:
Price, Screen protector
Rated 3 out of 5 stars
Overpriced but gets the job done.
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case does its job of keeping the water out. The only reason I give it any stars. Otherwise it is way over priced for what you get. The plastic over the screen is flimsy and loose making it hard to tap on things. It also doesn’t come with a strap to put around your wrist. Gets the job done but way over priced for what it is.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi, Shania!
We're sorry to hear that you're having trouble using the screen of your phone with that FRĒ case on! Keep in mind, using additional screen protection alongside a FRĒ case can lead to issues like this. That being said, if you're not using any extra screen protection, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
LifeProof
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently had to file an insurance claim due to constantly dropping my device! Since purchasing, I have dropped my device, and I love the fact that it still looks brand new!
I would recommend this to a friend
Rated 5 out of 5 stars
Bill in Key Largo
|
|
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My phone fell into a basin filled with sludge and I had to pump it down the next morning so that I could enter the basin with knee high waders on, and I found the phone. When I brought the phone out of the liquid all the text from the previous day came in,
and 1 1/2 years later the phone is still working and looks like brand new. I will always protect my phones with LifeProof cases.
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 5 out of 5 stars
Works well for intended purpose
|
|
Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Took this product under water multiple times and never got water in it. I believe OtterBox purchased this brand so lifeproof is not longer a thing.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Best protection
|
|
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Can’t ever go wrong with this if you want to fully protect your phone.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Best in class
|
|
Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best on the market. I work in construction and I have dropped my phone at 30-40 feet high and my phone looks brand new still. Is the only case I’ll own
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
No damage.
|
|
Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my hard shell protection cover. I tend to drop my phone out of my pocket or is dropped by my grandchildren. It’s perfect.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
I love my phone case
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like my case I needed it for work purposes we have to have it for the refinery. So it’s a big 10 for me