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Customer reviews

Rating 4.1 out of 5 stars with 539 reviews

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79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 539 reviews
  • Pros mentioned:
    Durable

    Rated 3 out of 5 stars

    Not the same lifeproof anymore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought lifeproof cases for all my phones in the past and loved them for there durability even though the case was thin and flexible it always provided great protection. Well this case also provides that protection and maybe even a higher level of protection but at a cost. So lifeproof was bought by otterbox and they incorporated otterbox’s hard plastic design and made this hybrid case that is a cross between the old lifeproof and the otterbox. The only issue I have found is the soft rubber is pealing off the sides from putting it in and taking it out of my side leg pocket of my pants. Epic fail here lifeproof. The button and speaker covers are all incorporated in this so very soon when the buttons peel this case will be rendered useless. Being I have an engineering background this crap makes me livid. All they had to do is put an extra channel in body of the case that would hold the protective rubber bumper the way the rubber on a windshield wiper is held to the wiper add a lil glue and bam, the rubber will stay on. So if you keep this in a loose pocket or a purse you may be fine but if it is in a tighter pocket there is a good chance the rubber will peel off a you will be disappointed.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Brian,

      We're sorry to hear that the rubber on your iPhone X NËXT has started to pull away! We'd love to rectify this situation with a quick warranty claim, so please feel welcome to call our friendly representatives at 1-888-533-0735. They'll send you a brand-new replacement case in no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection But the troublesome little door famous on all Lifeproof cases in order to charge my phone kept this from being a five star. The protection was great... the convenience not so much.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 2 out of 5 stars

    Not getting what you paid for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very expensive, which would make you think that it will be better than a less expensive case. This however is not the reality. It loses all of the silicone trim. This is part of the protection of the phone. We bought two of them for myself and my husband. My husband has replaced his twice and both times he faced the same issue. Mine has now almost completely lost its trim. I am going to get a replacement for mine as well since we spent $80 a piece on them. The only problem is that you spend money to ship and handle the replacement and another $10 each time for a new pop socket as well. I don't think it is worth all of that.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey shagg29,

      We're so sorry to hear that you've been experiencing some rough misfortune with the NËXT series! Our products go through continual updates to ensure that we provide the best device protection possible, and we're confident that a brand-new replacement should exceed expectations going forward. Please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll set up a warranty claim for you with ease and haste!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Durable

    Rated 4 out of 5 stars

    Lights and sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first life proof that wasn’t waterproof, it’s very lightweight and sleek. The sounds quality and speaker sounds great through the phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks great, falls apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case looks great. Feels great. Feels safe. But falls apart. If you put it in your pocket the top protection starts to peel away. The outside rubber is always raising. Two iPhones X’s in my house and we’ve gone through 4 case since November. Amazing customer service but not worth the cost at all.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey PV78,

      We're so sorry to hear that your NËXT cases all seem to have expiration dates! Our products are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device, so as long as the phone is doing okay, we're still going to call this a win! That being said, we certainly understand that it would be disappointing to keep processing warranty claims, as awesome as the process is! Our LifeProof detectives would love to take a closer look to see what's going on, so please feel free to call them at 1-888-533-0735. Once we find the root of the problem, we'll be able to come up with a more permanent solution!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Expensive

    Rated 1 out of 5 stars

    Disappointing- does not last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case last November for its robustness and am disappointed that the bumper has come off extensively in multiple spots to the point where the case is not usable. It’s definitely not worth it for how expensive it is.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Mick,

      We apologize that this NËXT series has run into the bumper blues! Not to worry - our reliable representatives are always ready to get protection back to peak levels via our awesome warranty. Please feel welcome to give them a ring at 1-888-533-0735, and they'll launch into a claim right away. You'll have a brand-new replacement case headed your way in no time!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Look great. Didn’t last.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having the case for only a few short months, the rubberish lining around the phone began to stretch and loosen badly.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi jad937,

      We're so sorry to hear that the rubber on this NËXT series started to stretch out so quickly! Our LifeProof tailors would love to outfit you with a quick warranty replacement, so please don't hesitate to call them at 1-888-533-0735. They'll get you into a tight new case that hugs every curve of your iPhone X going forward!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection, Slim

    Rated 3 out of 5 stars

    Not Purchasing Again.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually did like the case enough to purchase it twice. The first case: rubber started peeling away after 2-3 months. The clear back was so scratched- it looked horrible. I bought the same case again because I love how thin it is- and I love the protection. The second case: rubber started peeling after 1-2 months. The clear back was still really scratched, even though I did try to take better care of it. The mesh covering the speakers didn’t cover the entire speaker so it didn’t help much against dust.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey rubes,

      We sincerely apologize that you have experienced a few recurring issues with your NËXT series, but we’re definitely in this for the long haul to make sure that your iPhone stays protected for a long time to come! Let’s take a closer look at what you’re doing when these issues occur so that we can get to the root of the problem. Please don't hesitate to call our investigative representatives at 1-888-533-0735, and once they find the cause, they’ll be able to come up with a more permanent solution going forward!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Sleek case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is sleek and stylish. With a glass screen protector (bought separately), I feel like the protection is as good as otter boxes I have had in the past. Although it is a little more expensive option. The clear case shows finger prints and does have some small scratches after use. The phone case has taken some getting use to as it can be a little more slippery and smaller than previous cases I have used as well. Now I love that the case is not as bulky. Overall I like the look and it has protected my phone well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Clear, Protection, Slim

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case for my new iPhone X and I absolutely love it! It is a clear thin case feels very protective and still shows off the beauty of the phone! Getting my teenage daughter a new iPhone for Christmas and will be gett8ng her the same case. Would recommend to other buyers!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    An ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase a second case as the installation of the phone didn't go as planned with the first one. The directions on this were minimal with reference of the position of the "phone silence" button on the upper left hand side looking down on the case. I noticed after installed the phone that I has some bubbles on the rear of the case and needed to open the case back up. Using the handy dandy LifeProof case opener tool (which is where all of the cost comes from I assume) , I couldn't get the upper left portion to release causing me to bend that portion of the case. The case still snapped together once I wiped the phone down and reinstalled it but the case was now bent. So, not so happy about that but it still worked. My wife dropped the phone and the case did what it was supposed to do with protecting the phone and taking the impact. The outer band of the case was cracked and coming apart from the case after the fall. So I am please with the case protecting the phone. I will say that while LifeProof has improved their cases over time, this does make the phone a bit more bulkier than other cases out on the market. So there is a trade off but with a $1000 phone, it isn't worth the thought of having to replace the phone to try one of the others out there. We have used Otterbox and LifeProof now for the last 6 phones we have owned and they have come a long way with "trimming down" the size of the phone cases while still maintaining the protection level we are looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Clear, Slim

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, it keeps the phone slim and yet very protected, nothing protects the front glass which is a little scary but the case is bubbled on the top so that if it drops on it’s face the case takes most the damage. I love that the back is clear, I added some family photos that I can change out anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many lifeproof cases and they are fantastic. I have 4 of this specific case for the iPhone X. I have had a few problems over the years and they have always replaced the case with no question asked. Will buy for every phone I buy just like I always have.

    I would recommend this to a friend
  • Pros mentioned:
    Clear

    Rated 4 out of 5 stars

    Something different!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lifeproof Next and the Slam case are a nice addition to the Lifeproof line. Tho neither are waterproof it’s nice to have good protection when ya don’t necessarily need the complete waterproof protection, especially now that most flagships offer at least water resistance. I’ve had the Next case for almost 2 weeks now and I’ve had no issues. The black strip around the case gives it just enough of a grip that it’s not slippery but easy in and out of pockets. Does make the phone wider and taller but not a great deal thicker and it’s great that the back is clear. Overall a nice case with good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim

    Rated 4 out of 5 stars

    Great case but my last one failed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and protective but the rubber failed on the last product after 4 months of moderate use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Worth the protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kool case. Provides excellent protection and fits phone perfectly. Only drawback, can’t use a Zagg glass+ 360 screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Very Nice, But Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You pay for the best and this is no exception. Very good, but hard to get on and off and pricey - but the best protection for your X.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    The best costs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always an Otterbox Man, now LifeProof - maximum protection but expensive. A necessary evil for protection. Hard to take off.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 4 out of 5 stars

    Really good case but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case actually it protects them from big drops and has cute colors just the side comes apart

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim

    Rated 5 out of 5 stars

    Needed new phone case..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT!!!! Puts my old "way to big" case to shame! I started to hate my phone just because of the stupid case that my husband said I needed for its protection - finally agreed on this one and it is great! Still protects my phone very well and it is much easier for me to handle!!

    I would recommend this to a friend