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Customer Ratings & Reviews

Your price for this item is $31.99
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The comparable value price is $79.99

Customer reviews

Rating 3.9 out of 5 stars with 114 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the protection and fit offered by the NËXT Case for Samsung Galaxy S20 Ultra 5G. Some appreciate the clarity of the case, while others express a desire for a screen protector. On the other hand, customers have concerns regarding the price, the difficulty of pushing the buttons, and the overall case quality. Some find it challenging to use, particularly when removing it.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 114 reviews
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Not impressed for a LifeProof cas at this price...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought online to have as soon as I picked up my new S20 Ultra but after a day I am not impressed. The following are my biggest issues with the case: it doesn't have a screen protector and is open face, the rear part does not allow for protection of the rear camera lens so they slightly protrude from the case which will allow for scratching over time in my opinion, and finally removing the case is very difficult and the plastic corners have gotten damaged as I have had to remove it a few times today. The look.of the case is very nice and it feels good in my hand without feeling too bulky but the shortcomings mentioned above are too much for me to want to keep it at this price. I will be returning it this week.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Shaun,

      We're bummed to hear this NËXT case didn't work out for you. First off, you can open your case with a coin. In addition, although we don't make the FRĒ case for your phone right now, we would love to pass your feedback along to our product design team for future consideration. We really hope this doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to give us a call at lP# and we'd love to chat!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    I love the case.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits snugly to my phone and allows space for a screen protector. It is rather difficult to snap shut and open up, which, for me, is a good thing. That way it doesn't pop open when I drop it. The colored sides are rubberized which helps for gripping, and pop sockets stick to it very well. I haven't noticed any scratches on the clear back yet. The case is also not super bulky, though you can tell that its there. The port cover at the bottom is also very nice. Its a simple design, and easy to open, but it keeps the water out. I believe there's also a seal at the bottom of the case around the port and speaker area, thats keeps water from entering the openings of your phone, which has been really useful for me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Buttons

    Rated 2 out of 5 stars

    Buttons are hard to push, loved it otherwise.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually really really liked this case, but I ended up returning it. It was a tad bulky, but I didn't mind, it was still pretty sleek and very protective. But after only about a week, the button started getting chewed up because I was clicking it with my nail because it was so hard to click, and also had to be like very precisly clicked in the center, or else it wouldn't click. I returned it and bought the OtterBox Symmetry and the buttons are easy to click and responsive. Very sad, because I liked everything else on this case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that you ended up returning your NËXT case! We appreciate your feedback about the buttons on your case, and we'll be sure to get it passed up the ladder to our design team. We hope that you choose to give us another chance in the future! If you ever have any questions or concerns, please don't hesitate to reach out to us here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Limited coverage is not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, during Covid LifeProof is not honoring their replacement program. Usually they replace the case in the same year of purchase. I purchased this exact case in April and the window is peeling, which has also never happened before to one of these that I had previously. On the bright side, I'd be replacing my phone if I didn't have such a sturdy case on it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite case, it's the best protection for my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Will protect your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always go with life proofs whenever I get a new phone. They just do the job for me. I can be clumsy sometimes and drop my phone several times, even in water, and the LifeProof will still have my phone looking almost like the first day I bought it. Took a star off because the case itself is pretty boring but I have no worries about damage to my phone with a LifeProof.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    really good for protection

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is really good and can protect your phone really good, but it's hard to take off

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Screen protector

    Rated 3 out of 5 stars

    Very durable but...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this product is clear and strong. But it is ridiculously hard to remove once on. They say to use a coin, but how does it help to remove? Also think there should be a screen and camera protector.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your frustrations with your NËXT case! When removing your case, we suggest using a coin to wedge into the gap on the bottom corner of your case. From there, simply twist the coin to pop open the case. If that doesn't help, reach out to our CS team here: https://www.lifeproof.com/en-us/contact-us

      Best,
      LifeProof Customer Service Team Lifeproof

  • Cons mentioned:
    Case quality

    Rated 3 out of 5 stars

    Not really a Life Proof case, more of an otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great case. However from a life proof standpoint this case leaves a lot to be desired there's nothing covering the front screen or the camera in the back which are the two most fragile points on the phone. So I had to buy an additional piece of glass for the camera and pay for a plastic liner to be put on my glass screen. I just remember the old life proof cases being a 100% case that is impenetrable from the outside world unless you actually take it apart. If that's what you're looking for with this case then this is not what you're looking for. If you want a really good clear OtterBox style case then this is a good fit.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your NËXT case! We appreciate your feedback, and we'll be sure to let our design team know you'd like to see that FRĒ case for your device in the future. In the meantime, we have a great warranty, so if you have any issues with your case, we'd be happy to get you taken care of.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Ok protection,over priced.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case sitting in the box ever since I bought it, the case provides good protection, just isn't worth the price, its really hard to take off once you put phone in, fits really tight, almost too tight to the point where you feel like your gonna break something on your phone when you either try to take it out of the case, or put the cover on. I would recommend a case from UAG, but... do as you please, just giving a heads up.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about any frustration with installing and removing your NËXT case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your LifeProof, please don't hesitate to reach out to us here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Clarity, Protection

    Rated 5 out of 5 stars

    Solid, Slim case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, nice and solid not to big or bulky and will protect my phone perfectly. I also like that it is clear, I can actually enjoy the color of my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Not sure..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very great case in the sense that is is tough. It is very thick and sturdy and provides excellent protection. Probably stronger than an Otterbox. However it is extremely difficult to open. Once you get the phone in there, don't try to take the case off. You have to use a coin to pry into these grooves to pop the case open. You have to turn the coin so hard to get the case open that it actually bends and damages the plastic in those areas. I think they need to improve on this. But other than that. Very tough case and looks good.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey, Chris!

      We're sorry to hear that you're having some issues opening your NËXT case! We'll be sure to get your feedback passed up the ladder. In the meantime, please reach out to our CS team about your warranty options here: https://www.lifeproof.com/en-us/contact-us

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    lifeproof

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my new case. It seems to bring very good protection to my phone and I like the way I am able to grip it fully and hang on to it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent phone case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone case to protect the very expensive s20 Ultra! It might get a little scratched but thats ok because its doing its job.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Works Great. Just bulky.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to protect my $1400 phone. Bulky as usual but does a great job protecting my phone. Haven’t dropped my phone yet (knock on wood) but I know every Lifeproof case I’ve used in the past has well protected my previous phones to the max. I used to drop test my previous phones with this case and even with numerous drops (around 10 drops on asphalt or cement), the case holds up well. It’ll eventually start cracking once you drop it several times on a hard surface but that will take awhile to crack the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection just not scratch resistant

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love how it protects the phone just don't like how the back gets scratches so easily. Also it is not fingerprint proof it stays getting dirty with fingerprints.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality, Price

    Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went with this case because it was one of the only options in store. Its super expensive, and scratched right from the beginning. There are marks all over the case and it being clear shows it bad. I wish I knew I would hate this case before I spent so much money. Has my phone dropped? Yes. Has it broke? No. So that's a plus...

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi, Tabby!

      We're glad to hear that your phone has been protected, but we're bummed to learn about the scratches you've experienced with your case. We'll be sure to pass your feedback up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Holding up well. I drop my phone frequently and it hasn't been hurt yet!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to install, fits perfectly and doesn't add much weight to the phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great for landscapers and parents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing and super protective for anyone whose children have their phones. It is also great for people who work outside and may drop their phone. My 10 month old has pulled my phone off of our couch numerous times and my phone doesn't not even have the slightest scratch. The case takes the scratches not the phone. :) definitely recommend!

    I would recommend this to a friend
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