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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1373 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the high-quality keyboard, ease of use, and protective qualities of the CREATE Keyboard Case for Apple iPad Pro 9.7". Many appreciate its convenient features, such as the pencil holder and the fact that it doesn't negatively impact battery life. While some found it added weight or had occasional connection issues, the positive feedback on the keyboard and overall functionality outweighs these concerns for most users. A few users mentioned challenges with charging while the iPad was in the case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,373 of 1,373 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I bought this keyboard. I love the feel of it. It is very fast and responsive. The fact that I don't have to charge it definitely sold me. With previous keyboards I have had, I went to use them only to find that it needed to be charged. Also, there is no pairing involved. Just position the ipad and it works! Definitely worth the money and I would recommend this keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great addition to my new ipad pro 9.7"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did some research and found this keyboard to be the best suited to handle the tough times my ipad goes through. I had a Logitech Bluetooth keyboard for my ipad air and it work very well. The backlight on the keyboard is excellent. The keys feel very responsive and familiar. Will definitely recommend this keyboard to all my fellow ipad pro users.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great Keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this keyboard for my iPad Pro. The back lighting is awesome for when I am traveling or in the car and need to use the keyboard. I looked at this an the Apple version. I did not care for the Apple version in the store because of how the keys felt. This was a great purchase and I would definitely buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great keyboard and case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case (I'm currently typing on it), it fits the IPad Pro 9.7" very well, and still allows the use of all the functions. It also has a space for a stylus. The only negative remark I have is that when I fold the keyboard back to use the IPad as a tablet, the case becomes a little cumbersome to hold. Not a big deal, just worth noting.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great alternative to Apple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This syncs easily via the connector. The keys have a nice feel and the backlit is a definite upgrade. The smaller size takes a day or so to adjust but overall a nice accessory.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really good, but needs a couple of tweaks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this as a Christmas gift with my new iPad Pro and I think it is pretty good except that I wish all the iOS keyboard functions worked from it. Also, I would like more than one position for it when in easel mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love that keyboard works with ipad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase. No charging the keyboard separate!! It turns on and works through the iPad. Great item...so glad I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great keyboard. I was worried about it being bulky, but it has worked out perfectly. The associate was very helpful & completed my transaction very quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT purchase this case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case in late April 2017 when I first purchased my iPad Pro 9.7 inch. I ordered it online as they did not have the Plum color in store. Here's my first issue: it does NOT look like the color photos shown from Logitech. It is Magenta not plum in the slightest. It's pink. And I hate pink. Issue #2: it has a very heavy magnet and it connects very quickly to the iPad pro and has caused some small nicks on the metal side of my very pretty Rose Gold iPad Pro. Issue #3: I have been unable to use it for the last 3 weeks as it keeps telling me when it connects that I need to update the Smart Connector Accessory. It does not update. I contacted Apple and they said it is not an iOS issue, that would be an issue with the keyboard itself. I thought this keyboard was going to be great to house my iPad Pro, and allow for some thicker protection. But I have now read many reviews across many sites: Best Buy, Apple, Amazon etc and many are having the same issues that it eventually stops working. Wish I would've known that while I could still return it to Best Buy. It was a VERY expensive waste of money. I thought Logitech was always a good brand making quality accessories for devices so I didn't hesitate to purchase this item. However, I will think twice or research before I buy anything from Logitech again cheap or expensive. I'm very disappointed. Best Buy however, had great service helping me to pick the item and order the one I wanted and great service getting the item.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Poorly made

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the last 6 months, I’ve had this case replaced 3 times. There is a “weak spot” right where the case frames the iPad Speaker. It breaks, leaving the iPad in an insecure position in the case. Happening once I can understand I got a poorly made one. Twice....stuff happens. 3 times? This is a terrible manufacturing defect that Logitech fails to address. Don’t waste your (sizable amount of) money for this. look elsewhere. Further, connections are hit and miss with the iPad while using the case and keyboard.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor follow up to case for iPad Air

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Logitech case for the Air, but upgraded to an iPad Pro with more space, and expected the same quality keyboard. It isn't. It is bulky and yet feels floppy. The Pro doesn't stay in well and the "smart" connect wobbles so much it won't stay connected unless you're perfectly still. I hope somebody comes out with a better case and I don't care if it connects easily. I want it to work consistently. Sorry I bought this in the bundle but it's apparently the best of a bad bunch of choices for keyboards.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Worked for a while

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I was pleased with the product, but now you cannot charge the iPad Pro while it is docked on the smart connector, this defeats most of the purpose. This is a major problem and research proves there are many other customers upset with this case issue. Logitech support has gone silent on any solution.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I love it but it breaks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, but it has failed / broken in the exact same place on my original one and the replacement I purchased. The case will crack at the thin part around the speaker on the right side of your iPad.

    No, I would not recommend this to a friend
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