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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 228 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the Caseta Smart Dimmer Switch for its ease of use and broad compatibility with major services. Users also appreciate the straightforward installation process and smooth dimming capabilities. The product is recognized for its quality and reliable response time, making it a well-integrated addition to smart home setups. While some customers have commented on neutral wire requirements and WiFi connectivity, the overall feedback highlights the product's positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 228 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing Light Switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing light switch. It's really easy to install. The response time to the internet is instant.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 3 out of 5 stars

    Works Well, Needs a Bridge for a Smart House

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great quality, effective light switch, but be sure you have a Lutron Caseta Bridge if you are looking to take advantage of the smart home features first. Don’t make my mistake, handle that first.

    I would recommend this to a friend
    • Brand response from lutron
      Posted .

      Hello, thank you for your feedback. The Smart Bridge allows you to control your Caséta Wireless controls and Lutron Serena remote controlled shades from anywhere with your smartphone, using the free Lutron App for Caséta Wireless. The Bridge provides multiple benefits over Wi-Fi products: it is ultra-fast and reliable ensuring your lights react instantly every time you adjust them from the App or Pico remote control. The Bridge prevents the cluttering of your Wi-Fi network by acting as the single point of connection to the cloud. It is also easier to set-up and enables more local control/integrations with other smart home products. For more information about the Lutron Bridge, please visit: http://www.lutron.com/TechnicalDocumentLibrary/3685682_why_a_bridge.pdf


      If you have further questions or comments, you may contact our dedicated Customer Satisfaction team at [email protected], or give us a call at 1-844-LUTRON1. We're here 24/7, so please call us any time! lutron

  • Rated 5 out of 5 stars

    Speak lights

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this item to control through google and Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Dimming, Ease of use

    Rated 5 out of 5 stars

    Smart Lighting, Organized and Easy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Introduction: The Lutron Caseta Dimmer Switch is a versatile and reliable solution for controlling your home lighting. With its smart features, seamless integration, and intuitive design, this dimmer switch offers a convenient and efficient way to customize the lighting ambiance in your living spaces. In this review, we will explore its installation process, functionality, smart capabilities, user experience, and overall value proposition. Installation and Setup: Installing the Lutron Caseta Dimmer Switch is a straightforward process that doesn't require extensive electrical knowledge. The switch comes with clear instructions and necessary hardware, making it accessible to both DIY enthusiasts and those new to home improvement. The switch is designed to fit into standard electrical boxes, and the included wireless remote control enhances convenience by allowing you to control the lights from anywhere in the room. Functionality: The Lutron Caseta Dimmer Switch delivers exceptional functionality, allowing you to easily adjust the brightness of your lights. The smooth dimming capabilities ensure a gradual transition from bright to soft lighting, creating the desired ambiance for any occasion. The switch is compatible with a wide range of lighting types, including incandescent, halogen, LED, and CFL bulbs. This versatility makes it suitable for various lighting fixtures throughout your home. Smart Capabilities: One of the standout features of the Lutron Caseta Dimmer Switch is its smart capabilities. By integrating with popular smart home platforms such as Amazon Alexa, Google Assistant, and Apple HomeKit, the switch enables voice control and seamless integration with your existing smart home ecosystem. You can create schedules and scenes, allowing you to automate your lighting based on your daily routine or preferences. The ability to control your lights remotely via the Lutron app adds an extra layer of convenience and flexibility. User Experience: Using the Lutron Caseta Dimmer Switch is a delight, thanks to its intuitive design and responsive controls. The switch features a sleek and unobtrusive design that blends seamlessly with your existing decor. The large and easy-to-use buttons make adjusting the lighting levels a breeze, even in low-light conditions. The switch also offers a "Favorite" button that allows you to instantly recall your preferred lighting setting. With its smooth and precise dimming functionality, the switch provides a satisfying user experience. Value for Money: Considering its functionality, smart capabilities, and ease of use, the Lutron Caseta Dimmer Switch offers excellent value for money. While it may be slightly more expensive than traditional dimmer switches, the added convenience, energy efficiency, and customization options make it a worthwhile investment. The switch's compatibility with various lighting types ensures its versatility and suitability for different areas of your home. Conclusion: The Lutron Caseta Dimmer Switch is a standout choice for anyone looking to enhance their home lighting control. Its easy installation process, intuitive functionality, and integration with popular smart home platforms make it a powerful and convenient solution. The switch's smooth dimming capabilities, smart scheduling options, and remote control capabilities elevate the overall lighting experience. With its attractive design and compatibility with various lighting types, the Lutron Caseta Dimmer Switch offers excellent value for money and is an excellent addition to any smart home setup.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Quality

    Rated 5 out of 5 stars

    Great for Home Automation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: I have tried several different switch manufacturers and Lutron gets exceptional marks for quality and stability. The need for a hub may aggravate some, but I have not had any problems with it and it has kept the system operating when others failed. In fact, this was a replacement for a switch from a manufacturer that pushed out a much needed and overdue security update but then, despite many promises and much effort, they would never reconnect. So, lesson learned, go with one that has been around for awhile and is dependable - Lutron Caseta is a prime example. You will not be sorry. Cons: They make a version that has a button in the middle that goes to a set (you establish the level) light level but it is about double the cost (not talking about a Pico remote - but the same idea). That is a great feature and makes controlling the lights more manageable and much easier to operate. If they ever get the price down that will definitely be an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use
    Cons mentioned:
    Neutral wire

    Rated 5 out of 5 stars

    Easy to setup, reliable, and attractive...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been slowly building out my HomeKit system with Lutron Caseta in-wall dimmers, lamp dimmers and pico remotes. I retired my Insteon/Alexa system a couple of years ago and I can say without hesitation that the Lutron devices are easier to setup, more reliable, and - in my opinion - more attractive when installed. Setup is a breeze using the Lutron app. Integration with HomeKit is easy (I also have the Lutron hub which is required to make this happen). I now have 8 of these dimmers and not one has been faulty or malfunctioned in any way. Another bonus: no neutral wire required! My home is 100 years old. No neutral wire to be found! These Lutron dimmers work without and function beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Dimming, Ease of use, Installation

    Rated 5 out of 5 stars

    Great wifi lightswitch

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice dimmers and easy installation. It installs really cleanly and the breakable tabs makes it stable if you’re not installing one next to another. Many dimmable settings. Super nice. I just wish they had an option to have a default brightness when you turn it on because one of my light fixtures is way too bright.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this smart light switch for my spa room. I have a bright chandelier which can be very bright. When I was working on clients, in order to dim the light I had to manually do it. Now, since Alexa is in the room, I just tell her to adjust it dimmer to the desired percentage and she does it for me. Installation was a breeze too. I am not an electrician, was afraid I was not going to be able to install it myself but I did a good job. Instructions are easy to follow. Definitely recommend this product. It is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have almost replaced every single switch in my house with these switches. Very convenient being able to use your phone to power on or off your lights

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Installation

    Rated 5 out of 5 stars

    Works seemlessly and Apple HomeKit compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I landed on Lutron Caseta Wireless products after researching several options for smart lighting that were also Apple HomeKit compatible. I am very pleased with the performance of the Caseta Wireless system. It is fairly easy to install and if you have any questions, Lutron technical support is top notch, very friendly and was extremely helpful. I've had no issues with controlling my smart switches from the home or when away from home. This product works very well with Apple HomeKit. I'd recommend this lighting hub to anyone who is interested in upgrading their home to a smart home.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    The best money can buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lutron continues to be one of the easiest smart switches I have used and installed, and are the rave of my household (now that they're in the kitchen, entryway, and for outside lights). We use these with Apple Homekit scenes and automations and never have a problem. Are they pricey? Yes, but they're worth it AND Lutron stands behind their product should you ever have an issue (which I did with another switch - Lutron switched it out within a week).

    I would recommend this to a friend
  • Pros mentioned:
    Dimming, Ease of use

    Rated 5 out of 5 stars

    Awesome light switches

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I have been changing out the fixtures in our house. After we installed a new ceiling fan, we decided to install new switches for the light and fan. This switch was a great choice!! We already had some Lutron switches installed, so the setup was super easy. The dimming works well. It also works great with the pico remote. They are not the least expensive, but I highly recommend these light switches!!

    I would recommend this to a friend
  • Pros mentioned:
    Dimming, Ease of use

    Rated 5 out of 5 stars

    Great Dimmer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart dimmer switch is a game changer! It's so convenient to control the lights with just a voice command or the app. The switch was easy to install and works seamlessly with Amazon Alexa and Google Home. The dimming feature is smooth and the switch can also set schedules, which saves energy. Highly recommend this smart switch!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply the Best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll add my praise to the throngs of happy Caseta buyers. Installation and operation are intuitive and frustration-free, and Lutron's printed instructions and online resources are accurate and easy to understand. Integration with the major players in smart home technology is seamless. Everything just works.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Best smartswitch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best smart lighting switch. Doesn't require a neutral wire. You can rewire a 3-pole switch with this and a pico remote, or add other virtual switches by pairing additional pico remotes. Needs the lutron hub of course. The claro gangplate is also a quality product (have to buy separately), but it fits any standard decora opening faceplate.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility
    Cons mentioned:
    Wifi connectivity

    Rated 5 out of 5 stars

    Great Smart Light Switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart light switch is great, I tried going with light bulbs that were WiFi connected but they constantly dropped off my network or would just refuse to respond to commands from my phone. This light switch has alleviated that problem and allowed me to go with more standard and cheaper LED light bulbs. I haven't noticed any issues with the Lutron switch and Cree light bulbs, they seem to work well together.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Installation

    Rated 5 out of 5 stars

    Fantastic Smart Switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy, 2 wire install. No Neutral required. Works well w alexa - note though it does require a caseta hub to work, but once the hub is plugged in it is super easy to add additional switches. If you have a neutral in the outlet though I'd buy a cheaper switch, but if it's missing it is much cheaper than an electrician rewiring everything

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Best option for smart home control of lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These switches are the perfect solution for upgrading your lights for smart home control. No need to waste time with individual smart bulbs that require you to leave your light switches on or else they don't work. With Lutron Caseta switches, use whatever bulbs you want! Even better if your light fixture has multiple bulbs. I've got 8 so far, and plan to add more.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great smart dimmer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dimmer works great and was very easy to install. I have no neutral wire so I had limited options and the whole lutron system is working great. It's also very reliable and it's been working perfectly since day one.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Installation

    Rated 5 out of 5 stars

    Great Smart Home Feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install of the dimmer switch is straight forward. Love being able to have it linked to Alexa and IFTTT. Lights automatically turn on when the garage door opens or exterior lights turn on if there is motion detected on certain parts of the house perimeter.

    I would recommend this to a friend
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