Customer Ratings & Reviews

Machine works as advertised and does a good job cleaning clothes, but... A little after a year the main rear bearing went out on the tub, which required both the inner and outer tubs to be replaced (it's a single unit). Maytag paid for the repair even though it was out of warranty so they do stand behind their product. During servicing the technician showed me that in order to check/clean the filter the entire front of the machine needs to be removed which is not a trivial task. Warned us to be sure to check all pockets prior to washing since checking/cleaning the filter is a fairly major task and likely a service call for most owners.

This washer is all it is advertised to be. It is quiet and efficient. Still learning the ins and outs but, very satisfied with product thus far.

Excellent washer. Very quiet and easy to use. Nicw upgrade to last maytag that lasted 15 years.

Previously I had a Whirlpool that had a Fan Fresh feature that was SO much better than this 16 hour hold. I could pause, get my clothes out I wanted to throw in dryer and then turn back on. I can't do with this washer. I have to be committed to hang ALL my many clothes that I don't dry. I also don't like how you can change the features on the cycles and then it remembers the last one. What is the original setting and what should I have it at? Delicate cycle leaves your clothes sopping wet and I've already had it give me error messages multiple times and I only have had for a little over 6 months.

Not all that quiet during cleaning. Valves opening and pump etc are quite a bit louder than our old unit. Spin is pretty quiet which is the most important. Our old LG started very quiet but soon became aircraft carrier plane launch loud after just a few years... Hoping this one will hold up better. Load size it handles seems better than the old unit... It was rated similar size but made a lot of knocking if you made fairly normal loads. This one's been better (first couple loads were kinda noisy with knocking but in my experience that's shocks etc breaking in... After a couple loads no more knocking for the Maytag). Prices are higher across the board for appliances now... Pre covid this would seem a bit overpriced for what it is, but as things are now it's ok.

Fantastic washer that replaced my 10 year old Maytag! It has great features and washes very well with quiet power.

I have consistently owned Maytags since I was a kid at home with my parents. While the quality is not as good as it was then, this machine looks like a solid performer. The large capacity allows you to fit large comforters or multiple kids clothes and they come out clean.

I love the product and it is very quiet compared to our last washer. When it is over washing it continue me to stay in and turn the clothes occasionally until you turn the machine off. This is great if you start a load before work, you don’t have to worry about your clothes smelling.

Maytag is the best has power boost cycle and steam works great.

Love the look. Very modern and stylish, but there are just some little things that I'm not totally happy with. It may just be the unit I received but the fabric softener cup doesn't always empty. The cycle lock remains locked even after the cycle ends and you've moved clothes to the dryer. (You have to unlock it before you can run a new cycle.) The dial on the front that you use to choose your cycle is very cheap looking. Could definitely be more attractive to fit with the rest of the unit. Cleaning wise, it's been just great. It does tend to make more noise than the 15-year old LG washer that it replaced, but nothing too irritating.

so far my wife and I love our new washer, efficient, does not make noise, gets the loads done!

Love all the cycles, machine is quiet yet clothes come out so clean. As with dryer wish the done ton was longer and louder

STILL love our washer! Fast, efficient, quiet, work horse, LOVE IT!!

Love this washer- with the steam option as well as all the settings makes washing easy- and the large capacity cuts down on loads we do weekly.

My salesperson ordered 2 washing machines instead of a washer and a dryer. When they came to install the washer, the installer was not aware of how to level the machine and blamed it on my floor. After demonstrating with my level that the floor wasn't to blame; I, then, had to tell him how to level the unit. Very unprofessional. When another installer came for the dryer, he stated that he couldn't level the dryer to the washer. "Someone else has to come out"; completely unacceptable. Also, he said we failed to purchase the device that allows for steam in the dryer; which upon further investigation, was supposed to come with the dryer. Eventually, the store did make it right, but it was a frustrating process.

The machine is great washes our clothes good lots of different features that help. Kids love doing their laundry washer was easy to learn

I purchased this washer and dryer set in 2022 to replace my previous Samsung touchscreen models, which lasted a solid 10 years. Since Samsung no longer offered touchscreen replacements at the time, I chose this brand based on its reputation from my childhood. Unfortunately, that decision turned out to be a major disappointment. Fast forward barely three years, and both units have failed. The washer stopped draining properly just six months after the manufacturer’s two-year warranty expired—regrettably, I had to purchase an extended warranty for over $300. Now, the dryer has quit heating, and I’m being asked to shell out another $300+ to fix it. I’ve had enough. I’ve moved on and bought the new Samsung Bespoke touchscreen models. What’s frustrating is that these faulty units cost more now than they did in 2022. For the price, I expected far better reliability. Very disappointing. Also, the models look very generic. Even the samsung touch screens from now 15 years ago look more modern than these, much less the new bespoke line.

12/7/21 purchased a washer and dryer at Pacific Sales which is a division of Best Buy. I was offered a service contract from Geek Squad which is also part of Best Buy which I purchased. In May 2023 I noticed a rattle during the spin cycle of the washer. While the machine was operating fine at that time, I contacted Best Buy to have service to avoid further damage and was advised the service contract was through AIG. Had I known the agreement was though AIG I would not have purchased as I have 40 years experience in the financial industry and am aware of AIG history. AIG sent someone out from Antech Appliance which has a 1.5 star rating on Yelp with the majority of the ratings based on their work for warranty companies and finding reasons not to cover claims. The service spent about 10 minutes looking at the machine and told me they would need to remove tub which would take 2 people so they would have to come back. A day or so later I received an email stating the claim was to be denied as "they stated they found the unit not working due to a foreign object(coin/pin rattling) between the tubs causing a noise issue and this is not considered normal wear and tear." Note that per the email they are making the assumption that the rattle is caused by a foreign object but they do not know what it is and cannot confirm it is in fact a foreign object. I filed a complaint with BBB but Best Buy stated they are standing behind AIG finding. I had requested a refund of the premium as the warranty was of no value and AIG denied the claim based on assumptions. Subsequently the machine has started to show Error Code when I run the clean cycle. Best Buy responded to the BBB that they had provided a pro rata refund and cancelled the contract. This was done at my request as my right and not in satisfaction of my claim. Best Buy used to stand behind their products but obviously no more. Do not buy from Best Buy but, if you do, do not purchase a service contract. Do not buy this one as it is mal functioning in under 2 years.

I am unhappy with the lack of service. I received this washing machine 4 weeks a go It worked well for a few washings then it wouldnt spin dry the clothes. I called and they scheduled an appointment for for one week. The repairman showed up and said the motor was bad and ordered a replacement scheduled in one week Thats more than two weeks without use of the machine. The new motor was installed and the machine worked for one washing then the same thing happened, wouldn't spin dry. I then called and requested the machine be replaced. The machine showed up but the man said he couldn't replace it because of a Faucett leak he said he would call and find out if he could replace it. He went to his truck and just drove off with no further contact. I spent two hours trying to contact some one with no luck. I called the dealer I purchased the machine fromand he got me finally in contact with your scheduling Dept. I disconnected the hoses and requested the recont the installer and have him return. They said he was out of the area and couldnt come back. I recivedm an Email this morning asking that I call in for a new appointment The earliest appointment was Nov 25th. This will be over three weeks without use of a washing machine. That is really unacceptable. I hope the Saturdays appointment will solve the problem. But you really should check your service policy

We have only had this machine for a couple of weeks but have not had one problem. The washer is so quiet and easy to use.