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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1874 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are positive about the large capacity, cleaning performance, quiet operation, and ease of use of the 5.3 Cu. Ft. High Efficiency Top Load Washer. Many appreciate its energy efficiency and the ability to wash large items. However, customers are negative about the lack of an agitator, concerns about reliability, and issues with the spin cycle and washer depth for shorter individuals. Some also reported problems with the control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,874 reviews
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Wife loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it! It’s better then our previous one!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Large capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was not the washer for us, a large capacity machine but I was not a fan of the low water aspect. Felt like the clothes were not being cleaned all the way.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Would rethink this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer thinking , Maytag, but am currently sick over this purchase. It fails to rinse clothes properly, so it requires extra rinse and rewashing often.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Cindironi, thank you for your review.

      We'd like to apologize for the issues you're having with your Washer. We’d like to discuss your review with you further. To do so, please respond back to this email address, [email protected], with your name, phone number, street address, the model & serial number of your Washer, as well as the date of purchase.

      We look forward to your reply.
      Thank you,
      Maytag® Social Care Team MaytagBrand

  • Rated 5 out of 5 stars

    Great washer if you want a large capacity washer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a washer that is large enough for a kingsize comforter, this is the washer for you. I had this model before we moved and insisted on the same washer for our new home. Even though there are only two of us, I can wash a small load, because of the washer's ability to vary the water level based on the amount of clothes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Was great for 2 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great...large capacity, great for our family of six...then it just stopped working. Waiting on Maytag repair technician to come look at it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good its quiete. Recomended to all...........

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a washing machine I would ever buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed given what the Maytag name has always stood for in my mind. The machine works ok washing clothes, but the tray for detergent/softener/oxi is horrible—I’ve had to replace the tray every 6-8 months since we bought this machine because something on the trays can’t seem to withstand more than 6-8 months of cycles and breaks apart! Now at less than 3 years old the plug is burning up!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi chriskor1521, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our family and handles our clothes gently

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had less than month and broke. No power nothing. Geek Squad will not fix it and Maytag is horrible to deal with.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Jsim, thanks for the review. We regret to hear that your Washer is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 1 out of 5 stars

    Not what i expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer definitely wasnt what i imagined a high effeciency washer to be.There was not enough water in the washer to wash clothes properly. The clothes were sprinkled with water and then sat at the bottom of the tub. It also did not agitate properly, considering it has no agitator. the clothes didnt move from where i placed them. They came out looking and smelling the same way they went in. Not something i was happy with. I returned the set and replaced them with a front load washer instead.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Maytag washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the machine my only complaint is the wash bin is very deep, I’m 5’4 and have to stand on toes to reach the clothes to get out of washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Super capacity! Power Wash and Deep Water cycles!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had owned 2 large capacity, HE top loaders prior to purchasing this Bravos XL. The Maytag blows my previous machines away in both capacity and performance! My laundry facilities are on the bedroom level (2nd floor) of my home so I've been reluctant to buy a front loader due to the noisy spin cycles and leaky door seals. Although the Maytag is a bit noisier than both of my previous top loaders, it can handle loads twice the size of the maximum capacity of the GE Harmony washer it replaced. It is also much simpler to use than the touchscreen of the GE. The Maytag's dial selector and cycles are much more user friendly than the computerized LCD display on the GE. To those of you considering this Maytag, I have some advice about HE top loaders (I've been using them for 15+years). If you have never owned an HE, READ THE OWNER'S MANUAL from front to back! The operating behavior of an HE top loader is very different from the traditional agitator top loader. WATER LEVEL was a major concern for me until I understood how an HE wash system works. The plates in the bottom of the wash tub replace the old agitator. On many HE machines, it may appear that very little is happening during the wash cycle, but nothing could be further from the truth. Gravity and the weight of the wet clothes are the catalyst that pulls the soapy water through the fabric and holds the clothes against the bottom plate, which works much like an old fashioned washboard. Contrary to what many think, a higher water level has very little to do with how clean the clothes get with this system. The damp clothes themselves actually do a lot of the cleaning as they rub against each other. Too much water will reduce the cleaning action! Although it's hard to tell, the clothes will circulate down to the bottom plate as long as the wash tub is not overloaded. It happens more gradually than in a traditional washer. The spin cycle, however, works much like a traditional top loader. The centrifugal forces pull much of the dirty water and soap out of the clothes before the rinse cycle. Sorry for the long winded explanation, but it took me a long time to get my head around this concept. I hope it helps you make the right choice for you. I noticed that there are a lot of unfavorable reviews on this washer. I doubt many of these disgruntled buyers read the owner's manual before operating this washer. There are also a few external factors that will affect the performance of any washer in a negative way. Overloading, insufficient hot water temperature (should be at least 120 degrees F), water quality (hard water leaves mineral deposits on clothes), cheap or non-HE detergent, too much detergent (may cause suds lock) and lastly, clogged or insufficient plumbing (sewage may back up into the machine). These are issues that the manufacturer has no control over, but many buyers still prefer to complain and post bad reviews without taking all of the circumstances into consideration. I will now step down from my soapbox;) Seriously, this is an excellent HE toploader for the money!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a very good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is the worst I have ever owned. Doesn't rinse properly and every piece of clothing comes out totally wrinkled. Even when using the "wrinkle free" cycle the clothes are totally wrinkled. Unless you enjoy ironing every piece of clothing, this is not the washer for you.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi JoJo, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 4 out of 5 stars

    Great quality washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 5 stars however this top loader gets off balance very easily. Load has to be repositioned before it will restart.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t Spin

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it already. They’re coming Thursday to replace with LG. Luckily I discovered the issues with this before they delivered/installed dryer. Clothes never spinned correctly and it always errors out. I had a Maytag dishwasher that I loved so I thought maybe I’d have good luck with this. Switching back to LG front loafers. I don’t have time to watch a wash machine constantly. I think the one I got was a lemon...

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Rick, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 2 out of 5 stars

    mAYTAG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed with this product. Best buy Geek squad came 2x to get it fixed during the pandemic, Now, it's down again!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider. MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this machine. So happy I purchased it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer did not work when properly hooked up, would not start on when load started.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Kamm, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine doesn't put out enough water to get the clothes wet and multiple times the clothes have come out not clean. We also have the dryer and you have to run it multiple times to get the clothes dry because for some reason it senses that they're dry and shuts off when they are not dry.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Unhappy, thank you for your review. We regret to hear that your appliance is not living up to your standards. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu MaytagBrand

  • Cons mentioned:
    Control panel

    Rated 2 out of 5 stars

    Dont buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little over 2 years old and control panel went out , not covered under warranty , cost more to fix it than what i paid for it , if you ever get one buy the xtra 5 year warranty .....

    No, I would not recommend this to a friend