The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

free

Customer reviews

Rating 4.1 out of 5 stars with 63 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers admire Privacy & Identity Guardian for its personal data cleanup feature, which includes automated public data removal and data broker cleanup. They find the interface easy to use and appreciate the online identity scrubber that attempts to remove personal information from online databases.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 63 reviews
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as prescribed, highly recommended item, strongly advised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MCAFEE free trial

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection from Mcafee I highly recommend this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is effective and keeps your dispositive clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Security

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security software does everything it promised.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    McAfee continues to harass us since we dropped it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we decided to change providers...McAfee is driving us crazy with pop ups and emails ...it is clearly harassment...and I have tried everything to stop it ...to no avail.

    No, I would not recommend this to a friend
    • Brand response from McAfee Team
      Posted .

      Hi there, we're sorry if you're still receiving messages from us. You can unsubscribe at the bottom of any of our emails. If you need any help unsubscribing, please contact us at mcafee.com/support. Thanks! mcafee

  • Rated 2 out of 5 stars

    Review your product.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too much downloading too much of everything will not renew

    No, I would not recommend this to a friend
  • Cons mentioned:
    Auto-renewal, Basic protection, Lacks password checker
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Basic Identity Guard Software -No VPN or Antivirus

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The McAfee Privacy and Identity Guard software package is very basic. For the price, I expected more. There are 3 main parts - Personal Data Cleanup, Online Account Cleanup, and Identity Monitoring. For an additional charge that is reasonable for the first year but higher on subsequent years, VPN and antivirus software can be added to the package. Personal Data Cleanup was useful. I knew that data brokers, mostly phone and name look-up websites, had my phone number, address and other personal information. But I would have to pay to access the details and would have to do all of the removal work myself, with no guarantee of success. The McAfee program found the 36 instances and sent requests to the data brokers to remove the info. Whether they actually do remove it based on the request is yet to be seen. Ten days later all the requests are still pending. I’m not sure what the Online Account Cleanup does. I evidently don’t have what it looks for because it found zero accounts. To fully utilize the Identity Monitoring feature, all email addresses, credit card numbers, driver’s license numbers, bank accounts, passport numbers, phone numbers, etc. have to be entered. The software then monitors for breaches (stolen data). Maybe I’m paranoid, but couldn’t someone hack McAfee and get all my credit card and bank account numbers in one easy place? I opted to just have it check my phone numbers, emails and birthdate. I knew my cell phone number was on the dark web and McAfee did find it. The corrective action was to install a spam blocking app and to register my phone on the National Do Not Call List - both of which I’d done years ago. McAfee found my birthdate on the dark web and one of my email accounts. My instructions were to not use my birthday as a PIN and to change the email password. There was no magic to undo the damage. Just common sense preventative measures. I’ve had 4 actual data breaches, 2 of them recent, but it didn’t find those. All the things it found on the dark web had been there for over a year. After getting the activation email with links to some of the features, I had trouble getting back to the dashboard where I can see the progress of data cleanup, add more devices, add more things to monitor, etc. The McAfee Personal Security app just takes me to my subscription page where it encourages me to set up auto renewal and download to more devices. After some searching I found the page I needed, but even that page won’t let me see the information regarding my email breach. The only way I found to get back to it is through the email that alerted me. I didn’t see the need to install the software on more than one device. The protection isn’t device specific. After the initial scans for data that’s been sitting on the dark web for a while, the only communication with McAfee is an email if a new breach of something it has been asked to monitor occurs. But if needed, the software can be shared with an unlimited number of PCs, laptops, smartphones or tablets. When I first signed up, the account creation page had a place to enter my credit card information followed by an ACTIVATE button. After entering the credit card numbers I decided to hold off before activating so I could read the Auto-Renewal fine print. When I backed out I immediately got an email telling me that my account was now active - even though I hadn’t completed the process. So a word of warning - do not enter your credit card information unless you are 100% ready to sign up. Auto-renewal can be turned off. If you leave it on, know that you have to cancel 30 days BEFORE the auto-renewal date. Because of past data breaches, I have access to free Identity Monitoring services better than the ones this McAfee software offers. One of them has a password checker to see if any of my passwords are on the dark web. That's a very useful piece of information that is lacking in the McAfee software. The McAfee software could be useful for someone who hasn’t checked to see if any of their information is on the dark web. But for someone like me who is already aware, there wasn’t much value added.

    I would recommend this to a friend
  • Pros mentioned:
    Personal data cleanup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A good addition to any ID theft services

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a week since I’ve been using McAfee Privacy and Identity Guard and it seems to be working as promised. Set up is easy, and the fact that I already own other McAfee products, it is even easier with my existing account. The 3 main features of this product are: 1. Identity Monitoring. As the name implies, your identity is monitored 24/7 through the data you provide such as social security, driver’s license, passport, bank accounts, email addresses, etc. 2. Personal Data Cleanup. This feature, that I particularly like, monitors and finds your personal information for sale from data brokers and removes it. As soon as I signed in, it found 44 profiles that are in the process of being removed. According to McAfee, it takes between 30 to 45 days to purge the data. I’ll make sure to post an update for the results. 3. Online Account Cleanup. This feature reviews all of your online accounts and makes recommendations to erase those you no longer use and rates your accounts in terms of financial data risk exposure and breach potential. I was surprised to find some popular accounts among the high risk, a real eye opener. I use several privacy and identity services and I can say that McAfee is as quick as the other services at alerting of a breach. The feature I like the most is the personal data cleanup and I’m curious to find out how effective it is. From exploring this software, it doesn’t appear to be offering credit score access or VPN nor ID theft recovery services as other McAfee products already offer those features and benefits. This is a pure privacy and identity guard as the name implies. This service is a good addition to any ID theft services, not perfect but quite useful.

    I would recommend this to a friend
  • Pros mentioned:
    Personal data cleanup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    The Dark Web is Not Your Friend

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watched 60 Minutes a few years ago, and the head of FBI Cybersecurity was asked, “What are the chances that [a foreign country] has my social security number?” The FBI agent answered, “There’s a 110% chance that [a foreign country] has your social security number!” If that doesn’t motivate you to take some necessary steps towards protecting yourself, nothing will. One of the credit monitoring companies offers identity protection that’s really good, but it’s $25 dollars per month. Enter McAfee Privacy and Identity Guard. This program offers a comprehensive package of programs to protect your identity from Dark Web malefactors. My personal favorite is Personal Data Cleanup. This program scans 40 high risk data broker sites for your personal data. If your information is found on these sites you can either contact them, or have McAfee contact them and ask them to remove it. As a retired law enforcement officer, it’s invaluable to have my data scrubbed from those sites. A few sites will not display your address, but the names of family members as well. ID Monitoring will alert you if your information is found on the Dark Web. It’ll give you a head start towards protecting your credit so you can contact the three credit monitoring agencies. This is a comprehensive protection package. I lock my credit when I’m not looking to apply for a loan or a new credit card. Protecting your identity is something people should take seriously. This Privacy and Identity Guard from McAfee is a great place to start.

    I would recommend this to a friend
  • Pros mentioned:
    Personal data cleanup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Enhanced Digital Security

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently subscribed to McAfee Privacy & Identity Guard for a 1-year plan, enticed by its promising features. While the protection it offers is impressive, there are a few caveats worth noting. Upon installation, I was disappointed to find that the software requires credit card information for automatic renewal, leaving no option to override this setup during installation. This lack of flexibility was a bit frustrating, as I prefer to manage my own payment renewals. However, the remedy lies in the account settings, where automatic renewal can be disabled, and a 30-day renewal reminder is in place. Once past this initial hurdle, I was pleasantly surprised by the features. Identity monitoring, in particular, stood out as a valuable tool. It keeps a watchful eye on my personal information, promptly alerting me to any presence of my data on the dark web. This early detection is a vital defense against potential misuse. The personal data cleanup feature takes the initiative to locate my personal information on data broker sites, requesting its removal to shield me from identity threats. Additionally, the online account cleanup performs regular scans to uncover and assess accounts created with various companies. This helps in making informed decisions about deleting these accounts to prevent data breaches. The protection score is a standout feature that provides a snapshot of my online security status. In conclusion, McAfee privacy & identity guard offers an extensive suite of security tools to protect your personal information and online presence.

    I would recommend this to a friend
  • Pros mentioned:
    Personal data cleanup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very Comprehensive Protection!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Macafee security software including the privacy and undentity guard aspects is one of the best there is. Macafee offers comprehensive security software that digs deep into the internet to find data breaches with your info in them that can put your well being at risk. With Privacy and Indentity guard you can monitor email addresses, phone numbers, locations where you have lived, your name and the names of family members, your date of birth, SSN and the list goes on. Basically, everything that can damage your finances, personal reputation and get you hacked like your email or phone can be monitored and action can be taken to remedy the situation. You can go to people finder sights (broker sights) and remove information that can be damaging to you and your family. It should also be known that you can get real time notifications regarding any breaches or new info so immediate action can be taken. It does take a lot of work to clean up information off of the people finder sights because basically if one has info you want removed they all will and you have to go to each sight and remove the info one by one. This takes hours to do but in the end can be worth it. The identity monitoring feature is very comprehensive and is very important to have in this day and age. Everyone should keep a close eye on there identity because you can be wiped out financially. It is also important to guard your reputation and being able to clean up your info that could be incorrect is also important. These things are really bad right now and they do not appear to be getting better any time soon. Therefore, it is wise to take action to protect yourself and your family and be proactive to avoid a catastrophe taht could ruin your life. No matter where you look Macafee is one of the top providers for software like this and is a good choice to protect you and your family.

    I would recommend this to a friend
  • Pros mentioned:
    Personal data cleanup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A comprehensive online security suite

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    McAfee started decades ago as an anti-virus software. The earliest virus I can remember thirty years ago was a virus named Brain. Now McAfee is a full fledged subscription based security software service. One such service is McAfee’s Privacy and Identity Guard. This review is to determine whether or not such a service is required or not. McAfee’s Privacy and Identity Guard is basically a suite of three services namely Identity Monitoring; Personal Data Cleanup; and Online Account Cleanup. The first service Identity Guard is pretty much a generic service as it simply monitors you email accounts if they have been hacked. In my case the service has detected email hacks as far as way back in 2016. As mentioned earlier, this is pretty much a generic service as Apple and Google also notifies you of email account hacks. Main difference here is that McAfee traces which accounts and services were hacked and when. The second service is Personal Data Cleanup. Now here things become interesting. Upon running the scan, McAfee detected 35 data brokers that have access to my personal data. We all know that these data brokers sells our information to other parties which further compounds the problem. The good thing here is that McAfee can clean up the data. But do note that it may take 30-45 days to complete wipe out your data. But at least you’ll have some piece of mind. Lastly, an online account cleanup service is offered. This basically monitors which accounts have the most traffic. In my case it would be my Microsoft account since I am primarily a Windows user. That said, McAfee offers a complete suite of security services. And in my personal opinion, the services offered by MvAfee is well worth its subscription because you’ll never know when you need it until you need it.

    I would recommend this to a friend
  • Pros mentioned:
    Personal data cleanup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Simple to use with great results

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all of the heightened concern I and my family have had with our online security and personal info floating around in the cyber world I am always seeking the best ways to protect our devices and our info. Using the McAfee Privacy & Identity Guard proved to be a simple to use heavy hitter when it came to seeking out what was lurking online and doing something about it. It’s eye opening to see just how many data broker sites that exist solely to profit from our info. McAfee’s full service removal and data cleanup feature does a pretty good job seeking out things and helping have it removed as well as letting you know what sites collect AND sell your info without your permission. It was also great at finding those long forgotten online accounts you have created (I was surprised how many were still out there from my college years!) as well as identifying accounts that may have been exposed to data breach events. I have used a different brands monitoring service that was meant to track my various ID, email accounts, financial account numbers, etc that failed to alert me to issues before I found out via other methods so I was hesitant when it came to McAfee’s claims. As irony would have it on day one this one alerted us to an issue with an account I share with my college aged son which lead us to finding some identity theft activity occurring. This alone won me over. This program alone isn’t enough to fully protect you but it definitely helps keep you in the loop so you can spring into action before things get out of hand. This is definitely worth trying if you have even a little concern about your personal info in today’s world

    I would recommend this to a friend
  • Cons mentioned:
    Basic protection
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Potentially good, needs updates

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a recent fraudulent unemployment claim was made at my current place of work, I’ve definitely been interested in finding out what of my info is out there and how can I further protect and clear it. I had high hopes for this McAfree personal identity guard software, but I’m concerned for my privacy further and maybe the in process items to clear will clear and I can give a better score, but as of now, I’m just concerned. It asks a bunch of info and walks you through the process of learning where and when breaches have occurred and recommendations to fix them. The more info you add, the more you find out about what info of yours is out there. They can also remove personal info trackers that have your family’s names and , previous and current living, location, age, phone numbers and more. That currently is “in process” since acquiring the app a few weeks ago. So my concern lies with the fine print about how the company use the data they collect and use for relevant advertising and third party collaboration on products but I want less of my info out there, not more. I also made a password unique to this product just a few weeks ago and I received a password notification that that password was found in a data leak. I have a one year subscription so I will continue to test this over time with info I feel safe volunteering. I also would recommend a extra layer of security getting into the app and my info. I just don’t feel that safe with software and that my info is protected securely.

    No, I would not recommend this to a friend
    • Brand response from McAfee Team
      Posted .

      Thank you for this feedback! We want to ensure our customers feel confident when using McAfee so we will continue to optimize this product to address these concerns. mcafee

  • Cons mentioned:
    Cost
    Tech Insider Network Member

    Rated 3 out of 5 stars

    It works, but so so...

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't give you all the sites that have breached your info to the dark web, and or other breaches. For the 99.99 costper year the info given per site breach is more minimal in my opinion. It doesn't say what all was released, you just assume most all your login credentials and possibly debit/credit card by each website named in the breach report. Although Macfee doesn't mention all this. I do use Mcafee on my desktop and laptop for extra protection from maleware. It does work pretty well for the price and is easy to use and navigate,it also gets frequent updates. After using this for a week, I don't think I could recommend it for the 99.99 a year cost per PC or device. I do highly suggest changing your password and a strong one at that before spending extra on this type of software. The extra effort on your part does go a long way, when it comes to security against hacking... I've never used this type of software for identity theft monitoring and after this I don't plan to as well. Just simply be smart with changing frequently your passwords and using very strong ones to boot.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great for what it is!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I feel that this is a great product for what it is. I've had this in the past and signed up again for a 1 user 1 year subscription. Yes they obtain a lot of information from you that is questionable on how they retain the info, but they also provide you with information that you may care to know that you didn't know, such as data breaches and if your information was leaked anywhere that may prompt you to change and or update your information due to it. For example, I have a reported protection score of 506 out of 1000, which is rated as "fair" but is honestly pretty bad. This means that my login information is leaked to a degree, and I know what they are already because I've received emails from these institutions already too (such as Wendy's and Dropbox). You can view the breaches detected based on your email address which shows the websites breached or compromised as well as if your password was exposed. However, all you can do about it is update your password really to protect yourself now from this point in time. It's good information to have and know, so that you can wipe yourself off the internet where you want it to be, and not let people have information that you never wanted them to have. Some websites shown you may not even recognize, but your email was used on there, so you can take care of these if you feel the need to. The point of this privacy and identity guard is to guard your information and let you know what you may not have known.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    McAfee Scores Again

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like McAfee products and have been using the Live Safe suite of services for several years. So far, this new product for privacy and ID protection appears to be an excellent addition to their range of products. Reviewing this type of software product is quite different than it would be for reviewing the computer you are using it on. It's sort of like insurance, you buy it hoping you never need it. However, if it catches a breach and protects your device or detects weaknesses in your protection, you’ll be glad you have it. Installation is quick and easy, especially if you already have a McAfee account. When that was completed, it ran a review of my system and quickly produced a list (thankfully short) of possible issues. Digging down into those items, I found some were associated with a trusted source and others that were not easily identified as such by me. Had I not had this new software, I would never have had any idea of what was going on behind the screen. Identity Guard also went immediately to work, scanning the identity related information contained in accounts and other personal information: SSN, credit cards, etc. When the scan finished, it reported that I had no breaches. That was great news, and I look forward to it staying that way. Privacy and Identity Alarm is already a worthy partner for my Live Safe protection. If you don’t use McAfee otherwise, this product can still be beneficial for your online security.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    You can do better than this McAfee

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really McAfee, you can do so much better. All of us have a lot of data out there on the internet and whenever we stumble across one piece, there are dozens more aggrigating someplace. Really for 99% of us, who cares? Well, we all should. The amount of material out there for each of us will boggle the mind. Most of it has no reason to be out there. Addresses from 10 years ago? Every single phone number linked to you in some way? That dorky email address you made in 10th grade? It's all out there waiting to be found. The effort put out by McAfee is adequate. The price point is fine for the year service. The data brokers they turned up for my name was interesting. However, I already have a service doing all of this for me and I wasn't surprised that McAfee only turned up a few dozen, almost all of them slight variations of the same main broker. McAfee submitted removal requests so those should be gone prior my existing provider does their next quarterly scan. The interface is decent and easy to navigate around. So, why the middle of the range review? Simple, they are not discerning enough. They did not ask enough identifying information to make a VERY SPECIFIC search for ME. I already know what is out there for someone that shares my name but is about a decade older and we have never lived within 30 minutes of each other. I know this because the other service said, "Hey, is this you?" and I was able to say no. Now, why the problem? Well that other guy has a pretty eye-opening criminal record that involves someone being unalived. Some other things that mean he won't be working at the local middle school. McAfee submitted removal requests of those records on my behalf. It is what it is, but someone with a different date of birth and address history is not benefiting off of my data search for removal. Really McAfee, clean up the program to be more discerning and you will be one of the better services.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Keep your personal information secure at all times

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You hear constantly about cyber security issues going on with big companies. It often makes you think how safe your information is if things like this are going on, even with local law enforcement agencies. Well, McAfee has made it easier to constantly monitor your personal information in real-time, and instant notifications. I decided to give McAfee a try, as I have previously used their different services in the past. The activation was extremely simple. You download the software, enter you key code, and some personal information. You'll be running a scan of your information almost immediately. I was amazed at how detailed the information provided was. I was able to make a few password changes to my most vulnerable accounts immediately after being notified of possibly compromised accounts. To be on the safe side, I run a scan on a daily basis. You can never be too safe. It is definitely a great tool to have, and definitely worth the money. Keep your personal information secure, and know when you have been compromised. I would recommend McAfee Privacy and Identity Guard to anyone.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Interesting bit of software

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting bit of software. It comes in handy to be able to cross check your information and find out if it has been compromised. There are a few companies that offer the same service. I like the interface but I was not to thrilled about them asking for my credit card information to sign up for a service so that they can charge me when I eventually forget to cancel before the trial period is over. Pro's: I like that this is web based and I didn't have to install anything on a pc or my phone. The variety of things that it covers if you are comfortable enough to provide the company with your private information. They say they check the darkweb for any of your information that you provide them. It is easy to use. Con's: This might not be a con but if you think you have a compromised system then I am not sure if inputting your personal information into it to have them do their thing to check for you is kind of suspect to me. The point system for adding your information into their system for them to keep track of your information is a bit weird to me. The point of them checking and not receiving any alert of follow up to what they are doing is a bit off to me as well. Outside of that it okay. Not sure if I would recommend this to someone.

    No, I would not recommend this to a friend
Sponsored