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Customer Ratings & Reviews

MHT ADD ON: CUSTOM INSTALL TRIP CHARGE-Front_Standard

Customer rating

Rating 4 out of 5 stars with 4 reviews

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75%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-4 of 4 Reviews
  • Rating: 1 out of 5 stars

    Expensive trip charge - poor quality work

    Posted
    Disappointing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had 4 TVs installed via geek squad. 3 were Wall mounts and one was cabinet mounted. The wall mounted TVs were crooked. I contacted the geek squad installer, who didn’t return my call. I contacted his supervisor and spoke to him. He stated the installer would contact me the next day. He also stated he would email me directions on how to straighten out the TV ... both of which never happened. It’s a bit daunting to try and doing this myself (65” TVs), without knowing if I’m going to damage the mounts, drywall, or TVs (2 were full articulating and 1 was a tilt). Quite disappointing.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great

    Posted
    Dwan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    they did one awesome job, very friendly, & helpful

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent technicians

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The technicians were excellent!! The we're on time and called first. The were very familiar with all the the existing audio-video equipment and wiring. Basically, they were magic.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Geek Squad went above and beyond to accommodate me. They had to rent a 4WD vehicle to get to my home due to snow and ice. They spent most of the day installing several TV's, wall mounts, DVD players, surround speakers. Great, clean job. Gave me instructions on the use of the remotes and adjustment of TV wall mounts. Could not be happier. Been their customer for over 10 years.

    I would recommend this to a friend