MHT ADD ON: CUSTOM INSTALL TRIP CHARGE

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 1 out of 5 stars

  Expensive trip charge - poor quality work

  • Incentivized
  • My Best Buy® Elite Plus Member
  • Verified Purchaser

  I had 4 TVs installed via geek squad. 3 were Wall mounts and one was cabinet mounted. The wall mounted TVs were crooked. I contacted the geek squad installer, who didn’t return my call. I contacted his supervisor and spoke to him. He stated the installer would contact me the next day. He also stated he would email me directions on how to straighten out the TV ... both of which never happened. It’s a bit daunting to try and doing this myself (65” TVs), without knowing if I’m going to damage the mounts, drywall, or TVs (2 were full articulating and 1 was a tilt). Quite disappointing.

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  Posted 7 years ago by Disappointing

• Rated 5 out of 5 stars

  Excellent

  • Incentivized
  • My Best Buy® Elite Plus Member
  • Verified Purchaser

  The Geek Squad went above and beyond to accommodate me. They had to rent a 4WD vehicle to get to my home due to snow and ice. They spent most of the day installing several TV's, wall mounts, DVD players, surround speakers. Great, clean job. Gave me instructions on the use of the remotes and adjustment of TV wall mounts. Could not be happier. Been their customer for over 10 years.

  Posted 8 years ago by Jeff

• Rated 5 out of 5 stars

  Excellent technicians

  • Incentivized
  • My Best Buy® Elite Plus Member
  • Verified Purchaser

  The technicians were excellent!! The we're on time and called first. The were very familiar with all the the existing audio-video equipment and wiring. Basically, they were magic.

  Posted 8 years ago by Anonymous