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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Surface Book 2's ease of use, excellent keyboard, and impressive battery life. Many appreciate its portability and lightweight design, finding the tablet mode particularly handy. While some find the price high, positive feedback on the device's functionality outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 487 reviews
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Best version of the surface line.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Surface book 2. Runs smoothly and I really like the form factor. I prefer the actual keyboard and attachment method of the SB2 to a regular surface. The dual batteries are very useful because you can take the top off and still charge the base.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was a great choice. Easy to use. I love the touch screen option. My children love it. The keyboard is smooth and easy to use keys. I love it better than my old Mac Book. I love that this laptop is very thin and lightweight. Easy to carry around and fits well in my bag.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Multi-functional device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe how versatile this little machine is. It's such breath of fresh air being able to go from a laptop to a tablet so easily. It's a bit on the pricey side, however, but I really like what MS is doing and look forward to the future of the Surface line of products.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    Nearly perfect laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 5 stars if it were a little lighter and the screen didn't wobble as much when you type. Other than that, the only bad is the dumb proprietary power connector. For this price point, they should include a USB-C charger. The dual batteries are really a game changer and the 13in tablet when un docked is light and a pleasure to use.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    A fantastic general-purpose machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my Surface Book in advance of taking some online classes. So far, I have been very impressed with the performance of the machine. The screen is beautiful and the touchscreen functionality is super handy to use in lieu of a mouse. The automatic switching to tablet mode any time I undock is very convenient. And the speed of operation is great for everything, from booting up to running software. I wish there were a bit more video RAM, as I'd like to do some more graphics intensive gaming (only 1GB and no way to upgrade), and I do find that it can be a bit tricky to detach from the dock if you don't pull it off perfectly straight. But neither of those elements is enough to make me feel like this is an exceptional device for everyday use, school, productivity, and less high-performance entertainment functions.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out. We're thrilled to hear you've been enjoying your Surface Book 2 for classes! We designed this versatile powerhouse to keep up with you throughout the day from school to gaming and everything in-between, enabling you to do more. We appreciate you taking the time to share your experience with the community, and we're sure it'll help the next person looking for the perfect device!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    This laptop is a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is honestly the best laptop there is. The 13.5 inch is fan less and there is no sound what so ever. the way the screen detaches from the key board is amazing. the screen for me last for about 5 hours and the added key board last the whole day for me. only need to charge it when I go to bed and it still has 20 percent battery. if your going to get a laptop this is the one to have it can do stuff others can not. and the color and picture on here our just crisp and amazing. 5 out of 5

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so happy to hear that you've been a huge fan of your Surface Book 2 so far! We're glad to have you as part of the Surface family; we're hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing 2-1 Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned a macbook but it was not my favorite. I absolutely love the Microsfot Surface Book 2! So much easier to use and I am really loving the ability to take the screen off and use as a tablet!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    MSB2 is a workhorse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is right in the budget range to fill the creative / artistic side for my wife. And it is fast, ease of use. Also supports her 'remote' work when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Amazing device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are you looking for a window's device with an amazing battery life? Look no further, then this device. The screen is stunning and that fact that you can detach the screen from the chaise makes this device unique and distinguished.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Frank,

      Thanks for shouting-out some of your favorite features of the Surface Book 2! We're glad to hear you're loving the brilliant graphics and stunning design of this powerful machine. We appreciate the recommendation!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome transformer notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing how the notebook transforms into a tablet. Two batteries are a great thing; one in screen and one on keyboard. Two tablet modes: screen only or screen attached on keyboard for added battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Awesome laptop/tablet!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet laptop/tablet! It looks so sleek and it runs so fast! Great for surfing and working on documents. My boys love to play with games and the touch screen. Netflix looks great on it!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Everything my wife needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed a new laptop for school. She loves the ability to use the keyboard in class to type papers and take notes, and also detach the keyboard to read and stream video in table mode.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Mind Blown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a Apple fan. The Surface Book 2 takes a huge bite out of Appl Mac Book. Keys feel nice, great sound quality. 17 hour battery life, big advantage is the hybrid tablet. Check it out.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    After 1 year - 0 complaints

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an excellent laptop / tablet. Battery life is good, processing speed is fine. Thin, and sleek. Only issue is the weight. (A bit heavy for the size) Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    I would call it 3-in-1 for me !

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for about two years now and it has help me accomplish my goals. I use it for school mainly and t has never failed me or been slow. idk if this is a good thing but it constantly needs updates but it takes less than 10 seconds to complete. I love the three in one kind of computer like you have a laptop and tablet in ONE! I know it says 2-in-1 but I say three cause you can rotate the screen and I use it whenever I watch movies or YT videos so the keyboard wont be in the way. I would also use the back camera to take notes in class or work. Its a useful laptop for me personally!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great all around tablet/laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I’ve owned a couple of surface pros and I live the key board and how it can be removed to use it as a tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed

    Rated 5 out of 5 stars

    Very nice 2 in 1 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great upgrade. A nice size so it balances on your lap but still fits well into backpacks. Nice looking screen. Very fast and functional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Laptop Overall

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book is an overall good buy. As a power user of computers I enjoyed some things about this laptop; However, it was not what I expected. Pros: -Portable -Decent power -very durable -The flipped screen is superb for writing. Cons: -Stock charger suck -Battery in tablet portion gets hot and causes discoloring. -Screen doesn't move as far beyond 90 degrees -balance of the laptop is strange. (very top heavy) -App store inst great and Microsoft isn't great about updating their own office suit. -Attempts to sell you one drive storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Fast processor

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter who is in college and she loves it. Perfect size laptop and very easy to use. Processor is very fast.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Love the design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of this laptop is amazing. I love how the surface book is detachable and the airflow is all around the screen/ tablet. The only cons are the price for the specs, but it makes up for the 2-n-1 laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there!

      We're glad to see that you are enjoying your Surface Book 2 overall so far. And we appreciate the feedback as well. We're happy that we could provide you with a device that empowers you to do more. Thanks for taking the time to leave this review!

      Cheers,
      Jonny
      Surface Customer Care
      We want to hear your Surface story. Share your experience by leaving a review. Microsoft