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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 482 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 4's lightweight design and ease of use very positively, frequently praising its comfortable keyboard and acceptable battery life. The sleek design and size are also commonly cited as strengths. However, some customers express concerns about the limited port selection and the price point for the offered specifications, particularly the RAM capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 482 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    You won't be disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a surface tablet but needed a laptop. This is exactly what I was looking for. Excellent graphics and processor. Plenty of memory.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, not too heavy, easy to use. I loved the color, liked the touch screen more user friendly compared to macbook

    I would recommend this to a friend
  • Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Ehhhh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only has 1 usb port which is inconvienang for it to be a mobile type laptop. Backlit keyboard is far from being lit at all almost other than that I like it battery left isn’t that great either

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop for school! One of the best laptops I have ever own.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High quality, appearance, and great portability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Surface for my spouse. We researched many other options at lower and higher price points and specifications. We ultimately settled on upgrading from an older model Surface II. The product arrived when promised. Installation was relatively simple and compatible with embroidery design software and hardware. fit and finish of the unit as well as great Champagne color and compactness was a perfect match for her needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your thoughts and feedback on your new Sandstone Surface Laptop 4. We hope your spouse continues to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this laptop, it is fast and lightweight, she loves the color!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Computer!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the perfect computer for me! easy to navigate, long battery life, light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Very good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice display. Great speed. Nice slim design. Not too heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    So in Love with my Sandstone Surface Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely in love with my new Surface Laptop 4 -13.5 Touch Screen in the pretty sandstone color. This was my second Surface laptop and although I do miss having the option of detaching the keyboard and folding down the little flap in the back, I cannot complain because I decided to go with this option. I love the size and clarity of the screen and love tapping the keys of the smooth keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good purchase no complaints so far.works seamlessly

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My third laptop purchase in last 8 years. Had both windows and mac based before and they served me well, but became aged and unreliable. This Surface Laptop 4 far exceeds anything I have had in recent past. I like the size, weight, keyboard feel, and responsiveness. Facial-rec unlock has never failed me. Worth the investment even at the upper price point.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Microsoft laptop. I like the display and how it is lightweight, yet sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Durable, light, powerful laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly can't say enough good things about the Microsoft surface 4 laptop. It is light. It is fast. It is tough. Long lasting battery. The screen is beautiful. The keyboard is a dream to type on. I tried almost every other laptop they had at Best buy and the Microsoft laptop for has the best keyboard. I'm a computer science student so I use my laptop all the time.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Chris – We're delighted that you love the speed, battery life, and keyboard of your new Surface Laptop 4. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Computer!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop!!! Used as a work computer daily, has stood up to travel and lots of use. Easy to use and face recognition is awesome to use for security and not having to remember all passwords and codes to use computer. Keeps all info safe and secure. Would highly recommend for average daily user or the professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this laptop for 2 years and it does everything I need it to do! No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fir my daughter. Not east to get as it seems to be a popular model. She really likes it’s easy use, speed and size.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and weight. It turns on fast and runs quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repeat purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this so much I bought a second one! Solid laptop and love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast, lightweight and beautiful design.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled that you love the speed, and lightweight design of your new Surface Laptop 4. We hope you continue to enjoy using it. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Great laptop and perfect for all my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like surface products because they are built well and contain zero bloatware. For me the screen ratio, keyboard and trackpad are excellent. It is also very quiet even though it has a fan. I really liked this product so much I traded in previous model (laptop 3) to get better battery life and more storage.

    I would recommend this to a friend
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