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Customer Ratings & Reviews

Your price for this item is $1,199.99
The comparable value price is $1,599.99

Customer reviews

Rating 4.8 out of 5 stars with 61 reviews

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  • Battery Life

    Rating 4.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers express satisfaction with the Surface Laptop's performance, battery life, and processor speed. The laptop's screen quality and design also receive positive feedback, with users appreciating its clarity and aesthetics. Additionally, customers find the laptop to be portable and easy to carry. There were no cons mentioned about this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 61 reviews
  • Rated 5 out of 5 stars

    It is worth having it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the fancy color and design! 13.8 inch screen is capable of handling most of the jobs when your eyes are not that tired

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Got this on sale and so happy I did. Normally an Apple user, but wanted to try something new and glad I branched out. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Bluebird

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my BlueBird!! So pretty and great to use! I use it every day.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excelllent Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is a beast. The processing speed is fantastic. It wasn't cheap, but I expect it to last every bit as long as the SurfaceBook that I had previously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is way better than my hp computer. It has great quality and is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hreat great service and 100% satisfied with bestbuy always on time with deliveries

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Windows Laptop, Period!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick, fast, compatible, stylist and long battery life, what else can you ask for? I wish Microsoft made the colored version of the laptops with 32GB ram.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Received an Error Blue Screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the computer overall. I am a bit disappointed that i started getting an error blue screen and had to completely reset my computer and i have not had the computer very long. This is pretty frustrating since I needed to get stuff done and it took quite a while for a complete reset. Thankfully it let me keep my files but all the apps I had downloaded have to be redone. I will continue to give the computer a chance as I do like everything else about it so far! As of right now for recommending this computer to others I put a no because of the above issue. I might change my mind later.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a windows user and this new surface laptop with copilot is the best very fast works great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this gem so far. Great upgrade for any Windows user or serious computer user overall.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good we need more laptops like this one amazing display

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Maryann D

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new computer, still getting used to how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use as transitioning into retirement. Perfect color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed to replace old surface and upgrade current one

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen quality

    Rated 5 out of 5 stars

    The Macbook Air of Windows Laptops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a sleek and premium feeling laptop with a great screen (especially because it isn’t an OLED display). The trackpad feels amazing! The color feels refreshing when looking at all of the other black and silver laptops available. The speakers are probably the weakest point of this laptop, but they are still perfectly fine and won’t be an issue for the vast majority of users. I appreciate being able to replace the SSD dowwn the road since it it replaceable if you have some technical experience and are comfortable “operating” on your laptop. The processor is snappy and I have found that most major applications work fine on it. Google drive is one exception, but the web version works just fine. This is NOT a gaming laptop by any means, but it can play some games decently well. Don’t expect to be playing Ray Traced Cyberpunk at max settings, but playing at 1080p low-medium settings on moderately intensive games is just fine. I have been able to play Civ VI, Crusader Kings 3, and Sims 4 with some playing around in the settings to get a smooth 60+fps. Not every game will work and those that do might not hit max graphics without being unplayable or without it being an old game. The battery life is great and I find myself not needing to charge during the day unless I am playing an intensive game on it. I would easily recommend this to anyone except people looking for a desktop replacement or someone looking for a heavy gaming computer. I dont know if this would be good for programming or engineering (or similar tasks) because I dont know enough about that to give an opinion.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loss in the Unknown

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t even got it yet and it’s already been a month. And I’m already getting payments for the month. Great Service!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Reset failed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to get computer to load after a reset. Best Buy attempted to do so. failed and gave me a refund.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Pixel response time must be poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots to love...ultra premium build, great keyboard, fast. Even with 120Hz refresh rate the pixel response time is so slow that you get a lot of ghosting of the mouse cursor and when you are scrolling. It really takes away from the snappiness of the high refresh rate.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    surface pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer, really good for engineering and keeps work and personal tabs separate

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 4 out of 5 stars

    surface laptop 7 in blue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice speedey laptop with ample storage with various colour choices good battery life

    I would recommend this to a friend