Customer Ratings & Reviews

Excellent product. Recommend for any user. The folks at Best Buy of Barborsville WV were wonderful to work with.

Computer runs great and is able to take on my everyday tasks.

This laptop performs as advertised. I highly recommend this laptop.

Perfect laptop for daughter starting college is able to download and watch videos and also work on assignments

Absolutely love Microsoft perfect for school and runs smoothly!

I’ve been a surface user for several years now and can’t say enough about the ease of interfacing and the operating system. The only issue is the battery life goes faster than I’d like and it can’t be replaced, so after 3 yrs I had to buy a new one!

Light weight, easy to use, good quality and price.

The Microsoft Surface with Snapdragon X Plus processor works well. The Snapdragon processor means that the laptop uses ARM architecture which is commonly used in tablets and phones instead of the traditional x86 usually found in laptops and desktops. This has some pros and cons. On the plus side, the laptop has great battery life and charges quickly too. With my previous laptop, I would be lucky to get 2 hours of use before I had to plug in. With this Surface laptop I can easily work all day without having to plug it in, which has been really nice. The laptop also runs cool and quiet so it’s comfortable to use on my lap for extended periods. The touchscreen is a nice feature and the laptop has a large touchpad as well. The Surface has 1 usb 2 slot on the left side and 2 usb c slots on the right side. The overall performance has been good for me, apps open quickly and run snappy. Video streaming has been especially good, even better than streaming on my tv. As for cons, because of the ARM chips not all windows apps are fully supported. Some apps run natively with an ARM version, some apps run by Windows emulation, and some apps don’t run at all. For example, I did have some issues installing my 2 wireless printer/scanners. The Surface would not run the installation apps from Brother and Epson at all. I was still able to connect both printers using the generic Windows 11 installation, but it means that I can only print to the printers and lack full use of the scanner functions. I have a work around for that, so it’s not a deal breaker for me though. Also, the Epson website indicates that ARM support for my printer is coming in September 2025. As ARM laptops become more common, hopefully there will be better all around support for them in the future. Another nitpick I do have with the Surface laptop is the lack of a finger tab to lift the screen. It’s actually nearly impossible to open the laptop with just one hand. This means that to open the laptop, I usually have to pick it up with 2 hands to pull it open, not very convenient. Microsoft seems to be heavily pushing their Copilot+ AI with full integration in just about everything in Windows 11, including their Recall feature that allows you to search and return to things you have seen or worked on previously. Overall, I have been pretty happy with the performance of the Surface laptop: reading and writing documents, doing internet research, video and audio streaming. So far, it meets my needs well. But, if you are a power user, like heavy video editing or gaming or if you are dependent on using particular 3rd party apps that may or may not be supported, then this Surface laptop may not be the right fit for you.

Love my Surface Laptop.. I needed to upgrade and its perfect.

Does what it needs to. Bought it for college, no complaints.

Really enjoying the computer. Easy to use. All my data transfered from my old laptop.

This is for my daughter going back to school. She loves the computer.

Excellent product and knowledgeable friendly staff, bravo best buy

Works great for what my son needed for college at rmu

This 13” Microsoft Surface has so many features that I look for in a laptop. The 13” size is smaller than I have ever gone, and it is really small. If this is the size you are looking for, this is a great little computer. For me, it’s a bit difficult as my eyesight is terrible. Even a 14” laptop is easier for me to see. I can enlarge everything with either the touchscreen or zoom, these are definitely things I will be utilizing. It is a nice compact size to carry, and that is worth a lot right there. This computer weighs 2.12 pounds. I am not really a technical reviewer, I write from the angle of average person stuff like what I’m about to write about here. The case design for the Microsoft Surface computers is sort of a mystery to me. It is really hard to open up this laptop. Why wouldn’t they make this easier to open? I bought my daughter a previous version, and it has the same problem. Looking at the top of the laptop, you see the Microsoft logo, which consists of four squares, so that doesn’t give you any clue as to which side is the front either. So I go to pry it open and hope that I’m trying to open the correct side. The Platinum color is a matte silver, and is very nice. This MS Surface power plug is a USB-C cable which is a nice upgrade from the magnetic one they had on the older versions. A few features that I really like to have on laptops are a backlit keyboard and a touchscreen, which are both present here. The backlit keyboard can be turned off if you don’t want to use it, but I find it quite helpful when using the laptop in dimly lit conditions. The screen quality is top notch. Some people like to know what the nits are, which refers to brightness, and that would be 400 nits. The battery life is great at up to 23 hours. This computer was pretty easy to set up. It was very similar to the other MS laptop that I mentioned earlier, and in fact, similar to the last few that I have set up with no unusual diversions from the normal setup path. All told this is a great speedy little computer with a lovely screen.. For around $900 at the time that I am writing this review (late 6/2025) it is a great value.

Great customer service, excellent and reassuring me my purchase was the right one for all I needed to do with it.

Best consult, a good product, the one that I need The staff was wonderful

Does everything i want and need it to do bttery could last longer

The computer is the best! I am really enjoying this computer!

Good product. Very helpful customer service and interaction and helpful advise