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Customer Ratings & Reviews

Your price for this item is $1,399.99
The comparable value price is $1,699.99

Customer reviews

Rating 4.5 out of 5 stars with 70 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 70 reviews
  • Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer has been good it strats up alittle slow and download speed is slow also but other then that its good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second surface laptop. First one lasted ten years and still going strong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experiences in handling my business and editing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thin form factor. Battery lasted as long as I expected and so far the elite snapdragon supports all applications I use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery Charger Gets HOT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop however, the battery pack to charge gets extremely HOT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from staff. They went out of their way to ensure we made the correct purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface pro. The a.i is awesome and it is not that difficult to use, especially if you are older

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT was so good i am planning to buy another one thanks give me 400 USD gift card so that it help me .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous computer. Light, easy to transport and is a workhorse!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Step

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as well, or better, than my previous Surface laptop. And has Windows 11. and AI.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceptional product thus far.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been an exceptional product. There was an easy setup, and it allowed me to immediately return to business as usual after my previous laptop decided that it no longer wanted to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stephen Ward

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for, easy to use, right size, great speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the performance. Using the laptop for my college classes and so far it is working as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. Loaded all my files from the cloud easily. Missing a screen protection that I can't find yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Third Party Purchase Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy provided great customer service . I purchase my laptop and tablet through their third party service. The seller had to send me a replacement as the first item had some defects. I appreciate the expedient response and taking care of the situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate that we worked with was very knowledgeable. He spent time explaining the options to my wife so she could pick out the correct computer. We went back to purchase a monitor and had the same enjoyable experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first purchase from Best Buy, after trying many times to buy the Laptop online. Customer service was excellent! So happy with my purchase and very glad to be a Member.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High price disappointment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is not compatible with any printer, ive purchased sevral printers supposedly compatible with new procesor but it simply never finds the ram driver.latptop performance is mediocre at best, any laptop half the price can perfom the same. Support is a joke, its imposible to get help. Dont waste your money.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hello Jonathan, and thank you for letting us know. Over 8,500 modern wireless printers from top vendors are compatible with Snapdragon X Series powered windows PCs. To ensure compatibility and for the most up-to-date list of supported printers, please check https://www.qualcomm.com/snapdragon/laptops-and-tablets/printers. snapdragon

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop n awesome features n deal... get this asap over apple mac air

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop n awesome features n deal... get this asap over apple mac air

    I would recommend this to a friend