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Customer Ratings & Reviews

Your price for this item is $1,399.99
The comparable value price is $1,699.99

Customer reviews

Rating 4.5 out of 5 stars with 70 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-70 of 70 reviews
  • Rated 5 out of 5 stars

    Excellent Best Buy sales staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person was very knowledgeable and helped immensely to buy the correct computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m learning how to use it. The only negative is it does not plug into my big monitor , I need to buy an attachment. The Best Buy virus protection will not load.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Online sold through third party, not Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware- online this is sold through a 3rd party so Best Buy’s policy’s don’t apply. This is unclear on the product page that you’re not actually buying this from Best Buy. The third party seller is not easy to work with and in store support is unwilling to help. A degradation of a brand I used to trust. If you’re ordering online, you’re better off buying from a reputable source.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice handy computer. Replaces my much older one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Surface Laptop 7. The 1st one had a defective display. This one had the IR camera stop working after 2 weeks. Microsoft told me to go back to Best Buy. Best Buy would not exchange. They told me to send it back to Microsoft. I use the laptop for work. I now have a laptop that is 3 weeks old and doesn't work correctly. Buy at your own risk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst is experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The equipment never arrived, the refund took 1 month to arrive and they gave me back 200 dollars less than what I paid. The worst experience. Never buy from Bestbuy online.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont listen to the recomendations they give you

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a pc that can do college work and play some gaming this cpu it has cant handle gaming at all it sucks they recommend this to me ehen i specifically asked them for one that can game im talking about best buy support team

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop! It's fast, not too heavy, and looks great. The battery life isn't as good as my Mac Air but it lasts about a day before needing recharged. I love that I can recharge it with a usb c cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop with great battery life!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this laptop! So far, the battery life is fantastic, and the overall performance is still top notch. It is NOT a gaming PC by far, but it is capable of still playing some. This is a huge change from x86 to ARM and it is overall very smooth and will only get better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Old Hard Drive to new Samsung Solid State Drive.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy a new Samsung solid-state drive 870 EVO. After hooking up the new hard drive, BB Geek Squad said they could not transfer all of my Word documents, pdf, and photos. They said I might want to try Data Doctors. I pay you guys over 300 a year and I have been with you for 12-14 years. What a bunch of crap. I couldn't even get my Word, PowerPoint, and Excel. I sat on the phone with Geek Squad for hours just to get some things back. I am now using an empty shell. Funny, when I asked the salesperson if all of the data would transfer they said yes. I said will I have everything on my old hard drive on the new one? They said absolutely.

    No, I would not recommend this to a friend