Customer Ratings & Reviews

The sales person was very knowledgeable and helped immensely to buy the correct computer!

I’m learning how to use it. The only negative is it does not plug into my big monitor , I need to buy an attachment. The Best Buy virus protection will not load.

Buyer beware- online this is sold through a 3rd party so Best Buy’s policy’s don’t apply. This is unclear on the product page that you’re not actually buying this from Best Buy. The third party seller is not easy to work with and in store support is unwilling to help. A degradation of a brand I used to trust. If you’re ordering online, you’re better off buying from a reputable source.

A nice handy computer. Replaces my much older one.

This is my 2nd Surface Laptop 7. The 1st one had a defective display. This one had the IR camera stop working after 2 weeks. Microsoft told me to go back to Best Buy. Best Buy would not exchange. They told me to send it back to Microsoft. I use the laptop for work. I now have a laptop that is 3 weeks old and doesn't work correctly. Buy at your own risk

The equipment never arrived, the refund took 1 month to arrive and they gave me back 200 dollars less than what I paid. The worst experience. Never buy from Bestbuy online.

I asked for a pc that can do college work and play some gaming this cpu it has cant handle gaming at all it sucks they recommend this to me ehen i specifically asked them for one that can game im talking about best buy support team

It's a great laptop! It's fast, not too heavy, and looks great. The battery life isn't as good as my Mac Air but it lasts about a day before needing recharged. I love that I can recharge it with a usb c cable.

Loving this laptop! So far, the battery life is fantastic, and the overall performance is still top notch. It is NOT a gaming PC by far, but it is capable of still playing some. This is a huge change from x86 to ARM and it is overall very smooth and will only get better.

I had to buy a new Samsung solid-state drive 870 EVO. After hooking up the new hard drive, BB Geek Squad said they could not transfer all of my Word documents, pdf, and photos. They said I might want to try Data Doctors. I pay you guys over 300 a year and I have been with you for 12-14 years. What a bunch of crap. I couldn't even get my Word, PowerPoint, and Excel. I sat on the phone with Geek Squad for hours just to get some things back. I am now using an empty shell. Funny, when I asked the salesperson if all of the data would transfer they said yes. I said will I have everything on my old hard drive on the new one? They said absolutely.