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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 904 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the Surface Pro 9's ease of use, performance, and long battery life, frequently praising its lightweight design and convenient size. Many appreciate the included keyboard and crisp display, though some find the lack of a headphone jack and limited ports to be drawbacks. A few customers also mentioned concerns about the camera quality and the device's price point. Overall, the positive feedback on usability and performance outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 904 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good value and battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good - love the convenience of the touchscreen and the battery seems to retain its charge - basically it is just what we needed for the job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Microsoft tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best Microsoft ever I used. Easily to carry and fast in office.It’s help me a lot to finished my assignment of my school.I am so lucky to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect for school

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for school use, the size is perfect for on the go and the functions are great as well as battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There is no "spectacular" feature

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a while. It performs very well. There is no "spectacular" feature that would wow anyone. However it is a tool and as a tool it works and well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for college and traveling

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on a sale that came with the keyboard. Love it and runs smoothly. Better than my MacBook Pro and doesn’t die on me super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Once again, another great purchase from Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    College daughter, told me her old laptop was not running very well. She was barely able to complete a class final, she said it was questionable if she could taje final & get it turned in. Old laptop was several years old. So had her get online w Best Buy, look for what she needed that would hold out & work for hopefully till she's nearly done with college. She selected this particular one, loves it. Works great, can handle current updates, the other one could not. She is so proud of her new items & she no longer has to worry about completing assignments or tests thanks to the new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful new computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer/tablet is a great buy. The graphics with fhd are great. Fast start up. Sleek design. Lightweight, yet very durable. The kick stand on the back is multipositional. Touchscreen is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very Good Compuer!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer! Very smooth touchscreen. Wonderful battery life. You get the battery life that they advertise for a change. Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Surface Pro 9

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this seems to be great! Functionality is awesome. Seemless, fast, easy to use. Absolutely love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Makes home school easier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with this purchase. The size is perfect for my sons work space, and being able to take off the keyboard has been a game changer for out online learner. Very impressed with the camera during zoom meetings. Our pictures and video's come out so clear now, its amazingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface pro works great. I love being able to use it as a tablet and a computer. It makes drawing and sketching easy when I’m working in tablet form.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Get you one!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Pro 9... I've been using a Chromebook for the last 3 or 4yrs and really wanted a Surface tablet/laptop combo but didn't wanna break the bank. I really love the versatility of it and what I can do with it. Not to mention the speed and reliability of doing my tasks. Surfing the internet is a breeze and setup was easy... Personalizing it and making it "mine" was also a breeze. I'm not too impressed with the battery and it seems the charge doesn’t last as long as some reviews I've read. But it's not horrible considering the processor this thing has... I'd highly recommend getting yourself one especially if it comes with the pen and keyboard, as mine did...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Nice change from a laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great replacement for a clunky laptop. Very easy to setup and a good performer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Pro 9

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the surface pro 7+, I would say this is a downgrade. There are 2 issues I had. One, the keyboard is more bulky and tends to cover up some of the bottom of your screen. The other issue is how close the screen is to the edges. As an in home estimator, I walk around homes holding the screen. There isn't much space to hold without touching the screen on accident (like the back button). Several times I have had to restart the estimate due to this. If carrying it around isn't something you plan to use it for, it's a good computer, has a slightly larger screen than previous versions, and is worth the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Device Limited By Windows 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is awesome. Windows 11 is not. The surface itself feels premium. The screen is excellent, the sound is good, and the keyboard is great (should be included with device). The keyboard keys have great travel and the keyboard feels sturdy. The track pad is good but you may want to adjust the sensitivity and customize the gestures if you’re a Mac fan/user. The battery life is not great but with minimal productivity should get you through a workday. I just would t Lea r home without your charger. I was desperately hoping for this device to be my one and only but I can’t get past the limitations of Windows 11. It’s a good laptop and mediocre tablet. Again, windows is what’s holding this back. If you’re a windows diehard just buy a 14” gaming laptop. You’ll get better specs for your money, similar portability, and you’ll actually be able to use it on your lap. or if you want a great tablet experience just get an iPad. I returned this device and will just keep my iPad and MacBook until Apple decides to make a worthy 2 in 1.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. So sleek and light weight. Great for work on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Best tablet-laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new surface pro. It’s easy to use, lightweight and compatible for all my school and work needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Powerful little computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this. It works seamlessly with what I need to do. It's very fast and easy to use. Very glad I got this. Replaced my old Lenovo and regret nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Perfect speed and size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty fast. Size is perfect for travel and the dock works well for use at home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Best tablet/laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to set up and super easy to look up items quickly

    I would recommend this to a friend
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