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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 685 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the Surface Pro 9's portability, performance, and responsive touchscreen. Many appreciate its lightweight design and long battery life, finding it ideal for both work and on-the-go use. However, some customers express concerns about the high price and occasional overheating, particularly during intensive use. The available memory was also mentioned as an area of concern by a few users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 685 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro - 6 Star Review!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tablet/laptop. I purchased the keyboard, as well but passed on the stylus. I am able to take in to meetings and also super lightweight with the keyboard to walk around with in a large enterprise environment. I work as a network engineer and also a real estate agent, and the surface has been super versatile. I have not had any issues or complaints, and glad I didn’t go with the iPad Pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great for artwork

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great screen. color accuracy is way better than my pro 7. the higher refresh rate is an extra bonus. the battery life is also a big plus. i can be running clipstudio for 6+hours with brightness on max before i have to plug it in. struggles a bit with adobe premire. but thats adobe, everything struggles with premire. even premire.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good upgrade from SP6

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a couple of Surface Pro devices over the years. I appreciate that MS started allowing hard drive upgrades for the later models. So far the device has been responsive and has more than enough storage to get started. My personal and work apps have installed with no issues. I was even able to run a simple Steam game without the device overheating or draining the battery, something my Surface Pro 6 struggled with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been debating between this and an ipad for college and i have zero regrets. I was afraid i would not have enough battery running full windows however i have enough battery to get me through a day. keyboard feels great and the pen is nice and secure.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, accessible, efficient processor, light. Perfect for when working outside the office.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great ultra portable PC!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ultra portable PC. Very fast and just what we needed.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Heats up really quickly, good PC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall PC / tablet. The problem is that it heats up real quickly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! The best laptop I have ever had! Fast and portable!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love the hybridization

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and very portable, great display and good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobility and power

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and hate it. Not quite a full computer because it's small and i'm a big guy. Not quite a tablet because it's not just a bunch of touchpad apps like an ipad. I typically use it for internet research while i'm on the couch, video/entertainment on a plane, and the occasional sketching for various projects/ideation efforts. The pen experience is fine but the remarkable 2 is better. I just wished the remarkable 2 fed into the office ecosystem so i could connect these two better. Overall i like the formfactor and capability. Much easier and faster for use than a labtop/desktop. More capable than a tablet/remarkable. Has it's place.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is sleek and the performance is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect For Note Taking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with the surface pro 9. I was a bit concerned about the battery life after reading some comments online but I have not run into any issues. I use it mostly for studying and note taking in medical school and the battery can usually last me all day with a few breaks in between. If you are considering this laptop for note taking, I absolutely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Great performance and easy to use tablet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the Surface Pro

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love the portability of the surface pro; however, the keyboard not being wireless kind of puts a hitch into things. It always has to be connected via magnet, which makes it a bit difficult to use a cover with the pro itself. Great performance overall.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the surface. Had the 4 and now the 9. It’s powerful and very portable!

    I would recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 5 out of 5 stars

    Nice machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Surface 9. This is a replacement for an older Surface 6 which was having memory issues. Fast, good screen. Must purchase keyboard separately which is a bummer. New keyboard had embedded slot for the pen to rest and charge…big improvement from the magnetic connection of the older versions. Setting up was a snap…log into your Microsoft account and it’s pretty much set up. Still blows me away how easy that is. One Drive helps!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I can do everything that can be done with a full desktop computer but this is completely portable. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Surface Pro is perfect for field work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for remote field work. Lightweight, fast and a great screen

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, sleek, smart My old Surface Pro was waning - this one is a great upgrade!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a portable tool for work and school. A major upgrade compared to my previous HP laptops over the past years. Runs well and does what I need it to do. I recommend talking to a Best Buy Representative to figure out if it will fit your needs. I do not use it for gaming; however, from my understanding it will run games well.

    I would recommend this to a friend