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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 5 out of 5 stars

  2-in-1 solution for work & personal use

  • Incentivized
  • Verified Purchaser
  • Owned for 2 weeks

  Coming from a Mac user, this was a leap to get back to using Windows again. I was looking for a 2-in-1 laptop that I could use without carrying a tablet and laptop altogether. The Surface Pro 12” solved that for me. This allows me to connect with my work files so I can edit Word & Excel, and I can do coloring of my artworks without switching two devices. It’s lightweight so I can carry it in my backpack when riding my motorcycle, plus it’s fanless so it’s very quiet. The battery doesn’t last long as I expected, but that’s because it’s running on full Windows OS.

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  Posted 1 week ago by Ramon

• Rated 5 out of 5 stars

  Great for those on the go & entertainment.

  • Tech Insider Network Member
  • Top 250 Contributor

  This tablet/PC is great for a road warrior or anyone who has simple work and school needs with the option to use it as a tablet or full-blown PC. The upgraded form factor is much easier to hold and runs extremely quiet with great performance and battery life due to not having a fan and utilizing the Snapdragon X Plus processor. It is a portable beast! Pros: - Size - Weight - Performance - Display - Keyboard - Battery life (DAYS!) Cons: - No included AC adaptor (Microsoft recommends 27W or higher) - Non-upgradable - Only two speakers for landscape First impressions: Unboxing a surface device is always a premium experience with great packaging and attention to detail. The box comes with the laptop, a keyboard, warranty info, and a USB-C keyboard. If you want the surface pen, it is sold separately. The build quality is premium with what feels like an all-metal design, no fans for a slim form factor and weight reduction. The front has larger bezels than previous surface devices, but this is good since it makes holding it easier as a tablet. Daily use: I use my device as a tablet and a laptop. For typing, web browsing, media consumption, office or school tasks, this is the perfect device as it can handle so many things while staying cool. The Snapdragon X Plus is not Qualcomm’s fastest processor, but it still performs extremely well in everything except the toughest of tasks. Hard drive speeds and memory speeds & capacity are sufficient for most tasks. Using it as a tablet, it is perfect as it is very light and slim. The surface pen now attaches to the back which provides easy access without the keyboard. Typing with the on-screen keyboard takes some getting used to but you can keep it full screen or minimize it for one handed use. The battery will last for days with regular use. Performance takes little to no hit on battery mode. Keep in mind it only charges via USB-C (27W or higher) as there is no surface port this time around. The NPU in the Snapdragon chips allow for AI enhancements like extra camera settings and Windows Recall. If you use a lot of video calling, the AI enhancements like eye contact, automatic framing and background blur are welcome as they do not affect CPU performance or require a high end GPU. Performance: All benchmarks I utilized were taken on battery on the performance setting, the tablet never heated up in the process. - Speedometer 3.1 web benchmark: 31.8 - CrystalDiskMark: Read 3868.10 MB/s Write 672.73 MB/s - Steel Nomad Light: 1080 - Geekbench 6 CPU: Single core 2222 / Multi-core 10115 - Geekbench 6 GPU OpenCL: 9570 - Geekbench AI Onyx CPU: Single 1588 / Half 2706 / Quantized 5900 Write speeds are somewhat low but nothing to worry about as I experienced no issues in daily use. RAM is plenty speedy and 16GB is more than enough for a tablet. I would not use this for anything that needs high end graphics, video editing or heady duty programming (though I do program on it for simple Python programs with Visual Studio Code). Display: I was concerned about the use of an LCD for the screen, but it is a very good LCD which I have no complaints about. The refresh rate is great at 90hz as is the refresh time with fast moving objects like the mouse cursor with no ghosting. Colors appear to be accurate, and it is very bright. I originally saw a demo unit at Best Buy and the screen looked very bad and hazy. My concern is not applicable as my actual unit has none of that issue and I assume it was just film from what the store might have cleaned the screen with (and maybe damaged the glass). If you see this, ask to see if they have a newer demo unit to see. I am unable to see any pixels at close distance. Compatibility: A common concern with the Snapdragon X series is ARM compatibility. As the processor has been out for a while now, it is mostly a non-concern in most instances. The only issue I have personally come across is SQL databases as there are none with wide support and only lesser known or 3rd party ones that work well on ARM for Windows. Also Virtual machines are somewhat hard to use with ARM. Otherwise, all my programming tools work fine as does pretty much everything else. If you go into Task Manager and click to the “details” menu, you can sort your apps by Architecture. In my example, I only have dllhost.exe, Steam and a few minor services running on x86/x64. Everything else including 1Password, Chrome, Firefox, Office, Visual Studio Code and pretty much every other service and process is running on Arm64. Speakers: There are only two speakers, but they are very loud and clear. They are great for music and videos. They are oriented towards landscape positioning and are more than adequate, though I would like additional speakers for portrait stereo. Keyboard: The keyboard is great overall. It is backlit and precise for typing this review. The layout is not too cramped as the Surface is widescreen 3:2 allowing the keyboard to spread out sufficiently. The trackpad is diving board style, but it is precise as well. I do wish you could adjust the keyboard to make it not flat and prop it up closer to the screen like past Microsoft Surface keyboards have done. Upgradability: None. There is no ability to upgrade storage or RAM so make sure to get the capacity you need. This model I am reviewing is the 256GB model which is fine for my use as an entertainment device and light work device. I would not be running any large databases for programming on it or storing all my important documents on it though as recovery might be difficult with the non-removable SSD.

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  Posted 2 months ago by psyclopps

• Rated 5 out of 5 stars

  The workhorse for the workhorse

  • Tech Insider Network Member
  • Top 1000 Contributor

  I’ve been hauling this Surface (the new Snapdragon X Plus one) around nonstop for work trips and just daily life, and honestly? It’s kind of perfect if you’re the type who wants one device that can actually be a real computer AND a legit tablet without feeling like you’re making huge compromises. The shape is way better than the old Surfaces. It’s thinner, lighter, and because there’s no fan it’s dead silent. Like, creepy silent. Battery life is stupid good – I’m talking multiple days of real use (email, browser tabs, OneNote, Zoom calls, Netflix on planes) and I still forget to charge it half the time. It’s the first Windows machine I’ve owned where I’m not hunting for outlets in airports. What I love: - Feels premium the second you pick it up. All metal, nice heft without being heavy. - Screen is smooth, colors look right, and it gets plenty bright outside. - Keyboard is actually enjoyable - Runs cool even when I push it. What’s annoying: - Still no charger in the box. Come on, Microsoft. At least toss in a 65 W brick. - Only two speakers. They’re loud and clear, but in portrait it’s basically mono. Four speakers should be standard by now. - Keyboard lays totally flat – I miss the old kickstand hinge that let you angle it up a bit. - Storage and RAM are soldered. I got the 256 GB version and it’s fine for me (cloud + external SSD life), but pick the config you need on day one. Performance-wise it’s snappy. It obviously won’t replace a desktop for video editing or 3D work, but for most things its great ARM compatibility worries? Pretty much gone in 2025. Bottom line: If you travel a lot, hate lugging a 15-inch laptop, or just want something that flips between “serious work machine” and “couch Netflix tablet” without sucking, this thing is great. I haven’t touched my old Intel laptop since this showed up. Highly recommend – just buy the storage/RAM you need upfront and grab yourself a good 65 W USB-C charger.

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  Posted 2 months ago by EnglishD