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Rated 5 out of 5 stars
Keyboard
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keyboard makes the surface pro so much easier to use
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased the Microsoft Surface Slim Pen (2nd Edition) and Pro Flex Keyboard along with a Surface Pro tablet from Best Buy. However, when I opened the box for the keyboard and pen, it was completely empty—none of the items were inside.
I immediately went to the store to resolve the issue, expecting assistance. Unfortunately, the store manager was completely unhelpful and refused to replace the missing items or issue a refund. Left with no other option, I ended up returning the tablet alone since I couldn’t use it without the accessories. This entire experience has been incredibly frustrating and disappointing.
As a long-time customer, I expected better service and accountability from Best Buy. Instead, I was left with financial loss, wasted time, and no resolution. I strongly recommend being cautious when purchasing from this retailer, especially high-value items.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The wireless use feature intrigued me, but I felt disappointed by the keyboard. There is a bulge on the outside when the device is closed. The pen felt cheap and flimsy compared to the pen I had for my Surface 3. The design of the eraser caused it to rattle when I was writing.
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