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Customer Ratings & Reviews

Microsoft - Surface Studio - 28" Touch-Screen All-In-One - Intel Core i7 - 16GB Memory - 1TB Rapid Hybrid Drive - Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 26 reviews

  • 20%
88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 26 Reviews
  • Rating: 1 out of 5 stars

    Beware of cheap parts and sneak warranty!

    Posted
    Juliette42

    I’m am beyond words with how disappointed and angry I am with Microsoft about this product. First off, we are LOYAL MS customers. I have had several Surface products and always been pretty happy (I’m actually typing this on a Surface Book). So much so that I have convinced several friends to purchase Surfaces. We own 2 xboxes (soon to be 3) and my husband is even part of the MS “developer community.” 5 months back I got a Surface Studio for my photography and graphic design work. I was beyond happy. I really loved the thing and used it all the time. I was thrilled with this device until 3 weeks ago. I had just loaded 800 photos to my OneDrive shared folder on the Studio. I shuffled through a few, but then walked off to enjoy a Saturday. An hour or so later, we went in to the office to find it was trying to fix itself. Windows usually handles this pretty well, so I walked away. 1 hour later it was still stuck, so I tried a hard reboot. Ended up at the same screen. I should say at this time that we are not computer novices. We used to build our own computers, I do IT at my work and my husband does all manner of computer and network repair as well as programming. We tried all the usual software/driver stuff, including trying to boot from USB. No avail. We decided it had to be something major with the hardware and I immediately feared for my photos. To my horror I found that only 10% of the pictures had uploaded by the time the computer failed and I immediately started scheming to figure out how to save them. They could not be recreated. My husband called Microsoft and the (very nice) tech ran through a few things and agreed that it was a catastrophic hardware failure and per our warranty should be replaced. He told us that they would want to save the screen but would scrap everything in the “computer” part. But what of the hard drive? Per Microsoft, if you repair or replace a device, MS reformats and/or destroys the hard drive. You lose your files. They don’t give you ANY way to get them off the drive. So, since the thing was declared dead, my husband endeavored to remove the hard drive so we could mount it in an external drive bay and get the files off. He carefully took it apart and extracted the drive. The screen wasn’t touched in this process, the computer part is on the bottom. He was frustrated to find that it is installed upside down, so the hard drives are as far away from the access door as possible. Basically, huge PITA. But he succeeded and we managed to get all the files off the drive (horray!). He put it all back together and gave it to the courier from MS who came to get it a couple days later (yeah, the screen is so valuable that they send a courier). Then we waited, and waited, and waited. Finally, my husband called 2 weeks later. The person on the phone had no idea what was going on and said he was going to “elevate” our query. Then we waited. Two days later my husband called again. They supervisor he got said “I don’t know why I’m just hearing about this now…” He then looked into our case. Turns out that since we had removed the hard drive (which had 1. Already been declared dead, and 2. Contained files I owned), we had violated the warranty, so they could not replace my computer. Which was 5 months old. Which cost $3,000. Which died because of their bad hardware. Which contained MY files. We have since been jacked around by MS about this. My husband asked about an “out of warranty repair,” which is a thing that MS does if your product is too old for its warranty. They said it didn’t qualify (but you just said we voided the warranty?). Then someone later said it did… We still have NO idea. So, at this moment, nearly a month later, I have paid $3,000 and don’t have a computer. We don’t even have the DEAD computer.. MS still has it. Basically, I’m NOT mad that the hardware failed. I’ve built and installed enough computers to know that sometimes independent pieces of hardware fail and the whole computer goes down. I’m mad that I got in trouble for retrieving MY files, my PROPERTY, from their failed computer and now they say I violated a warranty. They gave me NO other option. If they had told me to take it to the MS store and let them take it apart, I would have. If they would have offered a service… ANYTHING. They just told me I was SOL even though the hard drive was totally serviceable and MY files were recoverable. Not only that, when we took out the drive, we had already been told that the computer was dead AND that they were going to scrap everything but the screen. So.. why do they care that I took out the hard drive (we put it back, btw). Neat product idea, cheap parts, terrible service. I’m still hoping I have an excuse to amend this review because Microsoft came around to doing the right thing – but I’m not holding out much hope.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Juliette,

      First off, on behalf of the Surface and Microsoft Customer Care Teams, we want to sincerely apologize that this is the experience you have had, and the way you have been treated throughout this time. This is not our standard, neither for our products or our customer care, and we want to make sure this is taken care of for you.

      You should not have to worry that you've made a poor investment when it comes to Microsoft, our technology, and the support and care we give out customers. We urge you to reach out to us directly at SurfaceCustomerCare@microsoft.com, using the individual reference number 1710312200140. We want to get this taken care of and give you an experience and product that truly reflects the Microsoft name.

      Talk soon,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Better than the iMac 27 Retina

    Posted
    298rhfcrR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I sold my iMac recently because of compatibility problems with Mac OS, and it was slow running Windows 10 using Parallels 11. I like the 3:2 screen configuration, and while I don't quite know the resolution of the screen it looks pretty clear and there is non of the pixelation you see with cheap 1080 monitors! The base has a fan, and while I hear it running even from startup, it is tolerable. Maybe someday manufacturers can find a way to keep compact computers running cool without fans. But considering this baby sports an i7 processor and a Nividia 965M graphics chip, it's a decent trade-off. The obvious difference from the iMac is the Surface's PixelSense technology. It does so much more than most of the cheap 10-point touch screens out there: everything from drawing to painting to signing and annotating documents in Word, PDF or websites - it comes pretty close to writing on a sheet of paper. Plan to use it with my 6 & 4 year boys, teaching them art, writing, and math... and a few games too! I got the i7 / 16 GB configuration because it'll hold its value 3 years from now when I look to buy a new computer, I'm pretty sure I can fetch at least $2K for it even then. In sum, you can get an i7 / 16 GB / 1 TB HD's just about anywhere. But this screen.... there no peer out there right now. It's a thing of beauty! Don't mind forking over the $3500 for it! Microsoft is really stepping up with its hardware and software these days.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but not quite great

    Posted
    JStan
    • My Best Buy® Elite Plus MemberElite Plus Member

    Hi, I purchased this for my wife for Christmas since she loves to draw. The screen is absolutely beautiful and the ability to adjust the angle of the screen is great. The camera can automatically log you in based on facial recognition. I purchased the Adobe Creative Cloud suite of products so my wife has more powerful tools. But for $3500, there are some areas for improvement, so I would recommend waiting until the second version of the studio is released in a year: - no backlit keyboard - surface dial has very few uses and does not stick to the screen (slides down the screen even on more level angles) - drawing software that comes with it is disappointing and has way too many ads - only a hybrid drive and not a full SSD drive (my surface pro 3 that is 2.5 years old seems faster) - light touches with the pen often do not register

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Gorgeous screen, but lacking in power

    Posted
    VLMaples
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a dual platform user and needed a new PC. Decided to drop the big bucks for this with an adjustable angle, expansive screen with a 1TB SSD and 16 GB RAM. I wanted to simply be able to do some email with Dragon NaturallySpeaking, a small math app, and a browser to work on my genealogy. This was my first full immersion in Windows 10. I have been very disappointed in Edge as a browser. Even before installing DNS, it was freezing up with only 5 tabs open. Chrome has been better, but not perfect, so I began to suspect bloatware. Indeed, the task manager showed 95 background processes running! I have never been able to successfully run DNS on it. I debated about returning it and upgrading to the high-end model but repacking this puppy was impossible and my local BestBuy was not willing to have me carry it in out of the box for return or exchange. I could be using a machine at half the cost for what I can run on it, but at least the beauty of the screen and adjustable position makes its limited function easy to work with.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a thorough review on your experience with your Surface Studio. We're sorry to hear that you've been let down by the power of the device, and we'd love to work with you to see if there is something going on that we can offer a solution for! Please reach out to us at SurfaceCustomerCare@microsoft.com, and we can continue this conversation.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Surface Studio is Awesome!

    Posted
    gwoodyii
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Started out looking for a nice desktop to replace the one I had. I came across this and was in awe. I have loved it since opening the box. I use Adobe CC and the speed this thing loads and saves is amazing. The face recognition feature for login is pretty nice as well. I bought this because I had been looking for a better way to draw in photoshop and illustrator. I am not a fan of the Intuos art pad. It's tough to learn new hand-eye when working with those. This doesn't require retraining nor does it disappoint. The pen is just like drawing in a sketchbook, with far less mess and more tools at the ready. I didn't purchase the dial and may now be regretting that. The things I could have an easier time with I believe that would help. Get this thing, it's worth it!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review on your Surface Studio. We appreciate all of your feedback and are so happy that you have been loving your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Creativity Simplified

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Short of purchasing a premium desktop and a WACOM monitor (which would cost you a lot more and take up a lot more space) this is the best product out there for the creative members of the family, or for a small business. My wife does a significant amount of photo work (hundreds of images a month) and uses Adobe Photoshop CC and InDesign. With the mouse her work was always a little tedious, but being able to work directly on the screen with the pen simplified her work. It has enough cpu power and graphics power to do the job and do it right. There's no short cuts in this device like you have to make on laptops and iPads. Make no mistake you pay a premium for everything working right and everything doing what it should do right out of the box, but in the end the lack of frustration make it worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Mind blowing!!!

    Posted
    Redamber
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Microsoft Studio I-7 16GB- When I saw this computer in the store I was blown away! The screen resolution is beyond amazing! The performance is very fast. I’m very happy with the computer and have purchased three for our office. Best computer I’ve seen in awhile. We were using the DELL XPS’s but since they added the tacky subwoofers on the front they really don’t look professional for an office environment. The price is a bit expensive but well worth it. Beware of PC envy, everyone in the office wants one now.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Wow, thank you for the kind words! We're so happy you have been blown away and see exactly what makes the Surface line so impressive and special! Thank you for taking the time to review your experience so far; we've passed it along to our team, and hope you continue to love your Surface device for years to come!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    I AM IN LOVE!

    Posted
    Whorleybird
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is truly a thing to behold (except for Windows 10 operating system). The 28 in. screen is unbelievable. The tilt versatility is amazing. To go from PC to draw on flat is great. The stylus and dial take a bit of learning but it is fun. I primarily use it for Photography. The Surface Pro is helping me take my work to a new level. Storage and processing is more than adequate. Addicted!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving a review on the Surface Studio! We are so happy to hear that you have been loving your device, and that it's been helpful for your drawing and photography uses! We appreciate you taking the time to give us an idea of your experience so far, and will be sure to share your review with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    living8809
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A desktop that hugs your desk. Dial aside, the big feature that separates the Surface Studio from other all-in-one PCs is its zero-gravity hinge. ... When the Surface Studio is folded down to 20 degrees, you're at a great angle to work on the screen with the optional Surface Dial and the included Surface Pen accessory.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Computer!

    Posted
    PortableDVDPlayer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I can't seem to stop using this computer! I am spending hours upon hours exploring. The screen is huge; so I am also able to play games to my content. I definitely recommend this computer to anyone who wants an awesome computing experience!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the kind words! We're ecstatic to hear how much you are loving your Surface Studio experience. There is definitely a lot to explore with this device, and we're proud to offer a powerful experience for our users to work and play just how they like. To discover even more about the Surface Studio, we recommend checking out more features here: https://support.microsoft.com/en-us/help/4023441.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome design and function

    Posted
    Toolie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    That fact that the monitor tips down like a drafting table is great. All the new apps make it one of the best functional computers yet.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for reviewing your Surface Studio! It's great to hear that it's functionality to move the monitor around has been a huge plus for you, and we've made sure to share your feedback with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    love it.

    Posted
    jessiejames56
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Amazing quality, I would suggest this to anyone. I love the touch screen and the size, it really helps with my artwork.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great PC

    Posted
    Silver132
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Although I have yet to utilize its full capabilities I am enjoying the PC a lot. The large screen is great for photo post-processing and is easy on the eyes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Grrreat machine

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This computer was purchased to replace a Lenovo that went bad. The appearance of this is quiet nice. The screen is 28 inches very nice. It's angle adjusts with ease

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Big Screen

    Posted
    JoJoO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this computer with a big screen, no need for double monitors. I'm not even using this to the fullest extent yet!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic

    Posted
    Chip
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fast, responsive, and I can do anything on it. It fits on my old portable rolling computer table and it makes my surface book look slow.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    some glitches to work out

    Posted
    Danial15
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    good product. does what I want. come on people I'm trying to say something good. I don't need this many characters.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    my girlfriend likes it

    Posted
    xiao
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    my girlfriend likes it, nice computer(I was trying to use the money buy an alien-ware desktop, but now, my wallet is empty,lol)~~~

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great PC

    Posted
    TT62016
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Microsoft has done a great job with this PC. Screen angle works really well, especially with stand up desks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast, pretty, and great graphics

    Posted
    Maymuas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this new toy if you can afford it buy it! It was between this or a Mac laptop in the end I'm okay with a nicer toy

    I would recommend this to a friend