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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4 out of 5 stars with 131 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers love the Motorola One for its long battery life, affordable price, and dual SIM capabilities. They appreciate its user-friendly interface and stylish design. However, some users have expressed concerns about the camera quality, overall performance, and processor speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 131 reviews
  • Rated 5 out of 5 stars

    Nice gadget and worthy of the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have. No need to talk much. It's a superb gadget for phone lovers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good value good good products good value good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good as of now and best service for purchase in best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great everything in it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is perfect everything in it... I love it very so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great great great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is splendid with Alexa in it. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice for the Switch from iPhone to android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to learn for someone who switch from iPhone to android

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for beginning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for a wedding or any occasion.2234567890

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone with a great camera and amenities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone we bought was really so cool my husband love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great phone. This is my sons phone and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and quality, my daughter loves so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter, pics r great & she luvs it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a fantastic phone to have To Be Honest !!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3G, not 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is meant for travelers. It does not connect to the 4G network in the US. We questioned the sales associates as to whether this phone was good for use in the US and we were ASSURED it would be. This was incorrect. While the phone does work, it doesn't work to its fullest capacity in the States.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow phone, camera not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my husband because he wanted a faster phone. I ask the sales person for the best upgrade phone that was faster them the phone my husband currently had. The sales person suggested Motorola 64GB memory cell because she said it’s very fast, The phone is not fast and not worth the $400.00 dollars.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Broom, Thanks for reporting this, this is unusual. We are happy to help investigate this and get this resolved. Please email us at [email protected] for us to further assist you. Please use Subject: Amazon_your issue on your email or give this link, we'll surely help you from there. -Zeke MotorolaMobility

  • Rated 1 out of 5 stars

    good phone for the price - but not worth it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this phone thinking it was a great mid-range phone for the price. only afterwards did i find that its essentially an international type of phone - it has more reviews by those in the UK than USA. Its main. Horrible cell service in my own home. I have 3 bars and as soon as i make a call, the signal drops. Absolutely no selection in phone cases. Now, when i want to trade it in for something better - best buy can't even find it in their own system, where i bought it, to trade it in for something better.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi. We're a little confused by your comments regarding the US vs. UK. Can you write us with the serial number of your phone, so we can ensure you have the right one for the US? Let us know where exactly you bought it. Thanks. Write us an email to [email protected]. We’d like to help. -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Would not work on AT&T network

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was nice, it just would not connect to AT&T LTE network. After multiple calls to service I returned the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy charged me to return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got charged to return it. I had mentioned I used Verizon. Not the phone's fault, but assumed the phone being unlocked, could use any carrier. That is not true and was very frustrated trying to activate with Verizon. It doesn't work with their technology.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Sorry you’re having an issue. This is not always clear, so sorry you got an incorrect recommendation. We do have other phones that work with Verizon. Check this link: https://www.motorola.com/us/carrier-compatibility. Email us at [email protected] in case you need help. -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Lousy reception: Completely junk phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice size phone that does most things decently EXCEPT function as a phone. In the time I've had this phone I've missed more calls than the last ten phones put together.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      I’m really sorry for how frustrating this situation is and I'll be happy to look into your case, iluvsydney. As we stand behind our products, we would love to help get this sorted. Write us an email to [email protected]. We'll be there to help. - Mike MotorolaMobility

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is nice and sleek, but the battery life is so poor it isn't worth it. I hardly used my phone and by 1pm it was at 10%. Not worth the price

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tiff, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. - Mitch MotorolaMobility

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