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Customer reviews

Rating 2.3 out of 5 stars with 7 reviews

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29%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
  • Rated 5 out of 5 stars

    Thin, Light, and Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop now for a bit and finally decided to leave a review on it. I have not been able to find a real issue with this laptop. Not only is it thinner than my previous one, it is powerful too. The 8th Gen i7 core makes this thing run like a dream. I can play just about anything on it on high or max settings with little difficulty. It runs fast, updates easily. and have had no issues with it. Even under high loads, the fans stay pretty quiet, and the laptop itself doesn't get that hot. And for a thin laptop, the speakers aren't that bad, but I typically use a headset anyway. It is also quick to boot and shut down, even with updates. The storage space it also a plus, with the SSD being larger than some, and a 2TB HDD vs others which usually offer 1TB. Pros: Thin, Light, Powerful, easy to use, 4 USB ports, headphone + mic jack, quiet keyboard, full number pad, backlit keyboard, Cons: Steelseries software can be buggy at times and annoying to use (compared to Razer Synapse and Logitech Gaming Software); Power plug in weird place (fan accommodation); windows key in weird spot (function key is where Windows key is on a normal keyboard and vise versa); Despite the cons, I would still recommend this laptop without hesitation.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed in the Quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for business, and cooling fan failed, Hing broke off PLASTIC mounting points, and when I Went to replace it and found out just how cheaply these are put together. - Works great until it doesn't...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box this laptop looks great. Display is great as expected and everything performs well... Minus one key problem. I was unable to get the nvidia drivers to update. I googled the issue to death, contacted MSI support, NVIDIA support etc. and, after hours on the phone with MSI they recommended sending it back to them indicating it was likely a hardware issue of some sort. Returned it to Bestbuy and, thinking it was just bad luck, had them order me another one. The second one shows up a week and a half later. Get it out of the box, setup, go to update the Nvidia drivers and, it was a no go. In both instances the nvidia installation indicates it doesn't recognize the hardware. So, back to google and MSI forums. One person on MSI forums seemed to think it could be as simple as the hardware id's not being registered through Nvidia. I mentioned that to MSI support and they said that's definitely not the problem. They had me try a few other basic things and, then came back again indicating there's definitely some hardware problem. So, if I were you I would STAY AWAY from this laptop until they get it figured out. Games (such as BF1 and in my case the BF5 closed alpha) require a minimum specific version of video drivers so, at some point you could potentially be hosed if you can't get them updated. I was lucky enough to have tried this before I couldn't take it back to Bestbuy. Hard to believe I'd have the problem with two consecutive laptops... So, I would say "purchase at your own risk"...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gaming PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, this MSI GS73 Stealth Gaming PC was ready to go. This Model has everything I have ever wanted in a Gaming PC. Its fast, color is remarkable, and the display is super fast. I also like that it has good sounding speakers. I don't use speakers a lot but when I do, I want them to sound good. This Gaming PC is not for your Grandparents but is great for the Gaming Dad/Mom/Young adult who wants affordable gaming that works. I have tried other gaming machines like the ASUS ROG. After 3 days, I took it back to the Retailer and said "I want my money back". My MSI Stealth is Sweet and not one complaint. It purrs like a new kitten and I am SO HAPPY I GOT MY MSI STEALTH!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from MSI laptops - 3rd one - defective.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 3rd MSI laptop in the span of a year 1/2. My first one overheated to the point where the keys melted internally, the 2nd one lasted only 3 months before Windows corrupted itself beyond a repairable state and this one only lasted me about 5 days, giving me ram errors, graphics hardware errors and other problems. Stay away from MSI laptops. I can't recommend them after having 3 go bad on me. The only silver lighting and advice I can give, BUY THE GEEKSQUAD PROTECTION! best buy was great enough to refund me the full price of the laptop and the protection plan so I can buy a different laptop. Went with an Alienware, so far, so good.....STAY AWAY FROM MSI! ALWAYS buy the protection plan! Thank you best buy, you guys are amazing! 5+ stars for Best Buy. -5 stars for MSi Laptops.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I took it back

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Mac user, I researched this laptop and bought it with high hopes for a great gaming experience. I was not able to connect to my home WiFi easily, and ended up calling support within the first hour of taking it out of the box. They had me download Killer drivers onto a flash drive from my Mac, and install, which I did. The laptop worked for the rest of the evening, after resetting my router. The next day, I turned it on and had no WiFi connection. I called MSI support and they said I need a LAN line to fix it. Screw that- took it back to Best Buy and their tech support advised I should order a replacement which would arrive the next week. I refunded it, and decided to go with another brand. No $2k laptop should be this much trouble.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst. Computer. Ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one in November. 3 days later, it stopped working. It was suggested I return it and get another one since I could. Waited a week. Got the 2nd one. SAME PROBLEM happens. Geek fixes it. Says it's an update to Killer that is causing the problem. 1 week later, it stops working. I took it again. I was told it's a software problem with windows 10, but that it would take a WEEK to fix! So. Disappointed. Seriously, what the?!?! Brand new expensive computer and all it can do is play videos from an external hard drive. Returning it tomorrow for a refund.

    No, I would not recommend this to a friend
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