The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
PC Gaming
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great with Games that require High Ram Usage, All games play and feel amazing when it comes to frame rates, Makes no noise either
This reviewer received promo considerations or sweepstakes entry for writing a review.
MSI is the best just replaced my Aegis 3 that I had for 7 years with this beast. Love it! Everything is running super smooth and rig is quite as a mouse :) Don't overthink it just buy it you will not be disappointed!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
A Gaming Powerhouse with One Frustrating Flaw
**A fantastic pre-built PC that delivers incredible performance, but be prepared to solve any issues on your own.**
_Posted 2 weeks after purchase | ✅ Verified Purchase_
I've been using the MSI Aegis ZS2 for a couple of weeks now, and the hardware absolutely blows me away. As a gaming and productivity machine, this thing is a beast.
**The Good - The Machine Itself (5/5 Stars)**
The performance is exactly what you'd expect from these specs. The AMD Ryzen R9-7900X CPU and 32GB of RAM handle everything I throw at it without breaking a sweat, from intense gaming sessions to video editing and streaming.
The real star is the NVIDIA GeForce RTX 5060Ti. It crushes modern titles at 1440p with ultra settings, delivering buttery-smooth frame rates. Games look absolutely stunning. The 1TB SSD is also incredibly fast; boot times are practically nonexistent, and games load in a flash.
Out of the box, the setup was simple. The cable management inside the case was clean and professional, the airflow seems great, and the overall aesthetic is sleek and modern without being too over-the-top. There was very little bloatware to uninstall, which I greatly appreciated.
**The Bad - The Customer Support (2/5 Stars)**
This is where my experience soured and why I have to knock off a star. I had a minor issue where the front case fan's RGB lighting wasn't syncing correctly with the rest of the system. It's not a performance issue, but on a brand-new machine, you expect everything to work perfectly.
I first reached out to Best Buy's support line. After being on hold for over 30 minutes, the agent was unable to help and directed me to contact MSI directly. My call with MSI support was even more frustrating. The wait time was long, and the representative I eventually spoke with was clearly reading from a script, offering generic solutions I had already tried (like "reinstall the software"). There was no real troubleshooting, and I felt like they just wanted to get me off the phone. I eventually found a solution by searching through online forums, no thanks to the official support channels.
**Final Verdict**
I am giving this purchase **4 out of 5 stars** because the desktop itself is phenomenal. It's a well-built, powerful machine that delivers on its promises. However, the lackluster and unhelpful customer support from both the retailer and the manufacturer was a major disappointment.
**I would recommend this PC to someone comfortable with troubleshooting minor issues themselves.** If you get a perfect unit, you'll be thrilled. If you need to rely on customer support for help, you may be in for a frustrating experience.
**Pros:**
* Incredible gaming performance with the R9-7900X and RTX 5060Ti.
* Super-fast boot and load times with the 1TB SSD.
* Clean build, good cable management, and great aesthetics.
* Easy setup with minimal bloatware.
**Cons:**
* Extremely poor and unhelpful customer support experience.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had for 3 weeks now. Working well with no issues. Happy with purchase. Would recommend for gaming at reasonable price. PC is quiet for me compared to the one I replace
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is by far one the best and optimal pc out on the market currently. From the price range to the performance value, it was able to handle everything i needed with no issues at all. Overall I'm beyond satisfied if not overjoyed by the product, 10 / 10 system.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a top of the line PC. Has everything and more for all games any gamer could want. Best purchase for my kiddo. May be a little too good for what any 12 year old needs but he is definitely set.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this computer for my grandson who was going in the hospital for a stem cell transplant and knew he would be in there for a month. What better to do than play games while healing. He was thrilled with his computer and hasn't stopped playing on it since. This was the best thing he has gotten. I gave it 5 stars because his friends told him he got a really good deal and it made him so very happy, Thank you Best Buy!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just recently purchased this pc and so far it works great with no issues. I recommend this for people who are just switching from console and are new to pcs
This reviewer received promo considerations or sweepstakes entry for writing a review.
This MSI Aegis ZS2 is an amazing gaming desktop. The performance is incredibly fast, runs every game smoothly, and stays cool even under heavy load. The design looks sleek with great RGB lighting. Highly recommend for serious gamers.