Customer Ratings & Reviews

Hi Champy, thanks for reaching out. We apologize for the difficult experience you have in setting up your Google Wifi with Nest Wifi.

Nest Wifi requires a Nest Wifi Router and is compatible with both Google Nest Wifi points as well as Google Wifi points. If you have a Google Wifi Point setup as a primary point, you may need to configure Nest Wifi Router as your default router connected to your modem using an Ethernet cable. You may then connect both Nest Wifi Points and Google Wifi Points wirelessly to your Nest Wifi Router. To learn more about configuring Nest Wifi and Google Wifi, check out this help article: https://support.google.com/wifi/answer/7182840

If you will still have some difficulty setting up Nest Wifi with your existing Google Wifi, we'd be happy to help you set it up. You can reach out to our Google Wifi technical support team here: https://support.google.com/wifi/gethelp

Hi Edmond, thanks for bringing this to our attention. We're sorry to hear that your Nest Wifi and support experience has been a letdown. Your Nest Wifi uses DHCP, a common internet connection protocol. Check with your internet service provider if they don't support DHCP but require a different protocol like PPPoE or use Static IPs, to make the necessary changes.

Even though you may have already contacted our support team, we'd like to take another look at your Nest Wifi device and help you with the issue to improve your experience. Please feel free to reach out to us again at Nest Wifi Help page: https://support.google.com/wifi/gethelp

Hi RonAnthony,

Thanks for letting us know of the set up issue you have with Google Wifi. Unfortunately, our support lines have been impacted by the ongoing pandemic and we are currently limited to provide support only via chat and email channels as well as our community and other social media platforms.

Google Wifi and Nest Wifi are compatible to form a Wi-Fi mesh. We recommend setting up Nest Wifi router as the primary Nest Wifi Router wired to your modem/router combo. You will also need to set your combo in Bridge mode or disable its Wi-Fi functionality to avoid connectivity issues caused by Double NAT. You can find out more about how to combine them in a Wi-Fi mesh system here: https://support.google.com/googlenest/answer/9548099

Should you need further assistance, feel free to contact us and we'll do our best to help you here: https://support.google.com/wifi/gethelp

Hi Director,

Thanks for sharing your feedback with us. We're sorry to hear of the difficulty setting up your Nest Wifi with your Google Wifi.

If you're combining Nest Wifi and Google Wifi together, we recommend setting up the Nest Wifi Router as your primary router directly wired to your modem, and then connect Nest Wifi Points and Google Wifi Points to the primary router.

And if your Nest Wifi keeps disconnecting, you may need to check if you are using a modem/router combo for your Internet connection. We recommend setting it in bridge mode, or disable its Wi-Fi functionality and just keep your Nest Wifi Router as your primary router. This will help prevent a double NAT issue that may happen when you have two routers broadcasting their own private networks which may interfere with each other and cause disconnection between your connected devices.

If you still encounter the same issue, then we may need to learn more about your experience and understand what may be causing it. We'd love to improve your experience if you can contact us here: https://support.google.com/wifi/contactflow

Hi Drew, thanks for taking the time to share your feedback. We regret to hear about the Wi-Fi coverage issue with your Nest Wifi.

The Nest Wifi router can cover up to 2200 square feet and each Nest Wifi point can cover up to 1600 square feet. However, Wi-Fi signal coverage may be affected by different factors and we recommend trying out some tips below to help isolate the issue:
- As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
- Building materials and other objects located between your Nest Wifi Points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your primary and secondary Points.
- There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves or baby monitors.

If you'd like us to take a look at the issue, feel free to contact our support team so we can help you further. You can visit our help page using this link: https://support.google.com/googlenest/gethelp

Hi Parklander, thanks for writing us feedback, and we appreciate you for trying the Nest Wifi. We’re sorry to hear it didn’t work well for your situation, and we understand that you’re now using a different Wi-Fi system due to this experience. If you still have the Nest Wifi, and willing to give us a chance to investigate your concern, our dedicated team of specialists are always available to help you here: https://support.google.com/googlenest/gethelp

Hi there LaneG, thanks for informing us about the issue. We're sorry to hear that your network goes offline when connecting your Nest Wifi Point to your network.

Here are some helpful steps you can try out. You can skip the steps that you already performed, and move on to the next troubleshooting step:
- Make sure any offline Wifi devices are powered on and that all cables are secure. If your device is hardwired, check that your Ethernet cables are correctly connected to another Wifi point or switch. Learn more about how to set up hardwired devices.
- Unplug the Wifi device that is offline and plug it back in.
- Open the Google Home app and then touch and hold your device's tile and then Settings > and then Restart Wifi point.
- Perform a mesh test to confirm your devices are working properly. Here's how: https://support.google.com/googlenest/answer/7620337
- Check that your points are within range of your router or primary Wifi point. You might need to move the point closer towards your router or another mesh point.
- Run a mesh test again.
- Factory reset your offline device, wait until the light indicates that your device is ready to set up, then add your Google Nest Wifi point or additional router or Google Wifi point again.

For additional help, and if the issue persists, please do not hesitate to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi Dottiesgreatdaughter,

Thank you for sharing your concern with us.

We'd love to help you, but we need to know more on what happened to provide you with a resolution.

If you can reach out to us in the following support link, we'd be happy to further examine the issue and do our best to resolve it for you: https://support.google.com/googlenest/contactflow

Hi there, thanks for posting a review. We regret to hear that you’re getting a weak connection from your Nest Wifi.

The Nest Wifi router can cover up to 2200 square feet. However, Wi-Fi signal coverage may be affected by different factors and we recommend trying out some tips below to help isolate the issue:
- As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
- Building materials and other objects located between your Nest Wifi Points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your primary and secondary Points.
- There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves or baby monitors.

If you'd like us to take a look at the issue, feel free to contact our support team so we can help you further. You can visit our help page using this link: https://support.google.com/googlenest/gethelp

Hi MrBuggs, thanks for reaching out to our support team. We're sorry to hear that you are experiencing connection drops with your Nest Wifi.

Connectivity issues may be affected by Wi-Fi interference like physical barriers which may cause the limited ranges and slower connection to the Internet. As a general rule, Wifi Points work best when they’re no more than two rooms away from each other. You can check this link to see an estimate of how much Wi-Fi coverage you’ll get with a Google Nest Wifi and guide you on how many Nest Wifi Points you need: https://support.google.com/googlenest/answer/7182840

If you are using a modem/router combo, setting it up in bridge mode and disabling its Wi-Fi functionality may prove to be helpful. This will avoid any network issues caused by both your combo and Nest Wifi Router, broadcasting the same SSID and password. You may then connect your Nest Wifi Router to your modem using an Ethernet cable, and then connect your Nest Wifi Points to your Nest Wifi Router wirelessly.

If the issue is still persistent, we recommend speaking to any of our support specialists by visiting the Google Nest support page here: https://support.google.com/googlenest/gethelp

Hi mnk1, thanks for sharing your feedback to let us know of your issue with using the Nest Wifi, and it’s unfortunate to learn it’s a disappointing experience for you. We’re taking your feedback seriously to work on improving our products and services. We hope you’re enjoying the Wi-Fi mesh experience, and for any other questions or concerns about the Nest Wifi, you’re more than welcome to visit us here: https://support.google.com/googlenest/gethelp