Customer Ratings & Reviews

Purchased this system to replace Orbi Mesh system. Had issues with Wi-Fi coverage where the Orbi has 100% coverage. Returned due to the cost of adding additional add-on points. Wished that it would have worked as I really liked the features.

We have had horrible experience with this product. It just keeps disconnecting and becomes unavailable. The support is not able to resolve the issue and keeps on going in circles. We have to trash it!

Would work OK in a small house with a simple layout. Adding a last-gen access point to the mesh didn't seems to do much. No Wifi 6 support. Returned it and bought the Asus ZenWifi AX (XT8) instead, which blows this away and is worth every penny.

A product with decent enough speed, but only has one ethernet port and there is no way to delete or block unknown or old devices no longer in use from the network...

Somehow the AC adapter on one of my mesh routers died but the actual router still works. Attempted to find a replacement AC adapter and found out that they do not sell replacement adapters ANYWHERE.

I'm sure that this is a good product but I tried for over a month to get it to work with my Verizon Fios but couldn't. It would start to connect but then could not connect. I'm trying to return it.

If you require a fast, stable internet connection, this product is not for you. Latency spikes cause frequent disconnects while gaming and regularly leave you streaming in SD. I’ve since found others who have run into the same problem and Google doesn’t seem to have a solution. The time it took to discover there isn’t a fix for the issue left me one day outside of my return window. I now have a $300 pair of paperweights and have gone back to my old $50 router that far outperforms this poor offering from Google.

This is a premium product but produces subpar results. If you have a wireless home theater system do not buy Google mesh system, as this system network goes down because of interference with the 5.7Ghz band width at which Google Nest and home theater operates. Speeds goes down from 300mbps to 1 or 2 mbps. Complained and demonstrated this to google representative but they cant do anything about it, gave me some lame explanations and not so much helping routine tips, wasted almost $300 on this systema dn now using the router provided by my ISP, which automatically chooses/switches channels and do not interfere with any other wireless devices in my home.

I added these to my first gen. Used the nest wifi router and the hubs. Internet wifi is now spotty. They go offline and support isn't able to do anything. Maybe these work fine by themselves but advertised to be compatible and they aren't very well.

Don’t buy this crap. It keeps disconnecting and reconnecting from the internet. Read the Google support blogs. MANY other people are having the same issue and Google does nothing.

To be honest when I purchased first time I thought its good but it wasnt good after 2 weeks we started loosing Internet connection and everyday i need restart.

I read good reviews on the google nest but I was not satisfied with the wifi speed being up and down results. I would invest in a better performance router and not looks.

Bought the original unit two year ago and then for some reason the access point would not connect. Called google multiple time exchange using my bestbuy warranty after manufacturer warranty expired. The new one worked for a week and the same problems started. Called google support and after 3 days of trouble shooting they advise to return the new units and go with a different brand because they couldn't help

We bought the Google Mesh WiFi router because of its mesh system. Initially it worked fine, but later on the google mesh router randomly started dropping signal. It would drop WiFi and then again reconnect back in 5 minutes. This happened every 1-2 hours. We contacted google support but even they couldn’t do anything about it. I would recommend the Orbi Mesh System rather than google mesh WiFi. They have better reviews

2m ago I suddenly started having issues with the network going down for five or six minutes at a time every twenty minutes. I thought it must be my ISP's modem, so I called them and ran a few little tests. They decided yes, it must be on their end, so they came out. Long story short (too late), it wasn't the modem—it was the Nest WiFi system. Which is now 5 months out of warranty. And now I have to pay a callout fee to my ISP. Not at all pleased—didn't even last 18 months before these issues started, and I'm out $300.

Bought at Best Buy. The network would drop without reason. Google support was very responsive. Checked router, looked at log, no issue with router or ISP. Something is just not right with this system. I returned to Best Buy.

What a bad experience to have bought this product, it not only does not work but gives incorrect information. I have 1 Gyga from Xfinity internet, the google home application gives reading of 850 average speed but it is not true while I do the same tests with speed test the reading does not reach 20, I tried to return it after doing all the attempts but At Best buy Sunrise Florida, your store manager Denise and another vice manager Patric do not listen to your "personal" and "business" clients. The answer is to make your complaint to Nest. Do not think to buy this product is a deceit and buy anywhere except Bestbuy

This Google nest has been nothing but a headache for the past 4 months. They work great when you first set them up and after a day or maybe a week, the Google Nests constantly lose internet connection. Google this issue and you will find countless forums about this problem and no solutions from Google. I'm very disappointed I spent over $300 on this system and i have to reset\restart daily just to use it.

Purchased this system to replace an aging router and needing an extender for the house. Set-up was simple and the system worked great... for a few months. After that it is nothing but the router restarting on it's own when I'm trying to download game updates for Xbox games, trying to download file on my computer, or trying to stream anything. Google tech support is ZERO help. STAY AWAY FROM THIS MESH SYSTEM. Buy the Eero instead.

I have wanted to get a mesh wifi network for a long time. Since I was already in the Google ecosystem I went with the google version. We have added cameras, smart thermostats and other smart devices to our home. I had issues with cameras keeping a stable connection until I bough the mesh kit. It comes with the router and one access point but you can add as many points as you like! I have 2 points now. The coverage and speed is exceptional. Sometimes one of the wifi points will go offline but it is probably once ever 6-8 weeks if that. A minor inconvenience but, since restarting my network regularly I have not experienced it anymore.