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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 2,889 reviews
  • Rated 5 out of 5 stars

    great lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better lock then the others I've had. They didn't work as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't recognize it's locked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we press the button on the outside, it locks but it tells us that it cannot lock and to check to be sure it's locked. The light on the inside continually blinks amber until we unlock it. Consequently the batteries run out very quickly.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest x Yale lock and we'll be happy to look into this further with you if you can reach out to us through one of our live contact channels which can be found in the link below.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option to complete my Google Home set product setup

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Every two or three days the alarm goes off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is an alarm on the smart lock. Every two or three days the alarm goes off for no reason. The message says “Lock has been tampered with” but it hasn’t. When it first happened, I thought it must be a hardware issue. I checked the installation and everything looks fine. Other than that, the lock works pretty good. Not as good as August lock though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great grill. Great doorbell camera. Great lock.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the grill. Love the lock love the doorbell camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it bought two works great hasn’t lock me out yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bronzed oil matching my door handle perfectly!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's alright but pricey

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but sometimes has a hard time locking

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi bwatson, thanks for sharing your feedback. We’re glad to learn that you like the Nest x Yale Lock, and we’re sorry to hear that you’re having issues with locking it.

      You can lock and unlock your door using three basic ways: using the Nest app, the Nest x Yale Lock keypad, and using the traditional thumb turn inside your home. If you’re experiencing issues with it, you can visit this page for the troubleshooting steps: https://support.google.com/googlenest/answer/9235711

      If you need help, feel free to contact our support team. We’d be more than happy to assist you here. You may contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Perfect Smart Lock

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome smart lock for the garage door into the house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better lock to principal door

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can used with nest app, is better password to open door

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pain in the backside if you lose connection to your nest connect. You'll have to disassemble the lock to reset it to get it to reconnect to the nest connect. So unless you're crafty and have time to waste stay away from this product. Just search Yale lock nest connect issues. Unfortunately they got me for three of them. Support is an absolute joke. That is to be expected. Terribly sensitive if your cylinder isn't perfectly centered in the receiver. It will loudly announce that it's not locked while it actually is. It also populates a warning through the app which is comforting when your kid or wife leaves the house promoting you to make a phone call asking them if they in fact locked your door. Waste of hard earned money. Next time I'll purchase from an actual lock company brand not a Google spin off.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest x Yale lock, and we'll be happy to look into this further with you if you can reach out to us through one of our support channels found here: Nest.com/help Nest

  • Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome! Love the product. Works as advertised. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works every time, no issues so far. Looks great on door as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blown away, the best descicion ever, you wont repent!!!

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Nest the world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the whole nest ecosystem has been working out for me. i have this and several other of the nest thermostats and managing them in the app is awesome is the door locked? - i dont have to get up and look anymore - i just lock it from my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth spending on this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best lock I had so far Looks are what attracts me the most

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is awesome. I love it!! And want another one for the back door

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this nest product I have the entire nest system in the home and it gives me peace of mind

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love best

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Big fan of nest. Wish they made it in matte black though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying a c few others I found this one to be the overall best

    I would recommend this to a friend
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